Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
How to choose returns software?
Identify your specific needs
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Identify Key Features
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Check Integrations and Compatibility
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
Customer experience
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Analytics and Reporting
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Customer Support
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. Loop Returns leads with a notable 28.17% share.2. In second place, AfterShip Returns at 28.03% share.3. Meanwhile, Return Prime at 15.40% share.
- Continuum is the first B2B Returns Management platform built for Distribution and Manufacturing organizations. Multi-party reverse logistics make the processing of B2B returns a tricky problem to solve. Continuum is ERP agnostic to replace the need of manual processing and workflow management across the supply chain.Continuum B2B Returns5.0
- Mojro’s ExecuteWyse helps digitize delivery processes, bring real-time visibility, and measure SLA compliance thereby improving customer satisfaction. Executewyse offers benefits such as data-driven decisions, real-time changes management, digitizing delivery process automation, Seamless driver-manager collaboration, Track & Trace, Control tower, ETA, measures compliance & ensures Improved collaboration. It leads customers to do a comprehensive ETA analysis. Notify stakeholders about delays, Recommendations, analyze unwanted stopovers, and capture PoD, Digital Signatures, Expenses, and Crates/Cash Information. Mojro - Executewyse helps in autocorrecting location data, learning delivery service efficiency, measuring trip and delivery compliance, and scoring driver performance to identify bottlenecks leading to inefficiencies.Mojro Executewyse4.6
- Post-sales infrastructure for eCommerce. Online retailers of all sizes, from startups to large eCommerce champions, use Outvio to automate fulfillment and returns, optimise customer support, strengthen brand presence and facilitate post-sales marketing. Outvio powers thousands of online shops to deliver millions of euros worth of orders every month, while giving the best shopping experience possible to their customers. We do this by giving online shops the tools to pack, ship, track and return orders, as well as brand, communicate and market to their shoppers while doing it. We love to help our users grow!Outvio4.8
- Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In the app, you can see all open cases, return shipping, customer history, most frequently returned products, and much more.Retino4.9
- ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables flexible returns policies and advanced automation logic through a beautiful, customizable returns portal. Shopify sellers love ReturnZap because it's a breeze to set up and very easy to use. ReturnZap has the most flexible exchange solution for Shopify, with purpose built tools to deal specifically with Shopify accounting and fulfillment challenges related to fulfillment. ReturnZap eliminates the need for manual exchange reconcilation, so you spend less time cleaning up data and more time magaging your business. Key features of ReturnZap include: - Embedded customer returns portal with full customization - Self serve return labels, with advanced shipping fee logic - Advanced return policies with flexible rules and workflows - Native integration to Shopify - Available WMS integrations - Custom graphQL-based API and Webhooks ReturnZap gives you the tools you need to not only save time, but also to reduce refunds and boost the bottom line. Offer store credit in multiple forms, including native Shopify account credit, and offer exchanges for any product, at any price. ReturnZap has deep integrations into Shopify and has been awarded "Built for Shopify" status, the highest level of recognition and achievement. ReturnZap feels like an extension of Shopify, making it easier for new users and teams to onboard and get set up quickly and easily. ReturnZap works worldwide, and can facilitate international return shipments. Our largest markets are: - US and Canada - UK - Europe, including France, Germany, Netherlands - Australia and New Zealand Customers love ReturnZap for its ongoing support. Get access to dedicated, top notch support at no additional charge.ReturnZap5.0
- REVER is the smart returns management software for e-commerce. Streamline your returns operations, reduce costs, and maximize revenue with REVERs cutting-edge returns management software built specifically for e-Commerce.Rever Smart Returns
- No description available for RL Return Center.RL Return Center
- ShippingChimp makes shipping a competitive advantage for every eCommerce seller. At the core, ShippingChimp is a shipping platform that allows eCommerce sellers to leverage our vast integrated network of hyper-local and local delivery options. Access to best shipping rates AI-based courier recommendation engine to ship with the best courier always Real-time end-to-end order tracking Better shopper experience via branded post-purchase communicationShippingChimp4.8
- Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had.Swap Commerce4.9
- Veho is a technology-driven logistics company that specializes in last-mile delivery solutions. The company focuses on providing a highly efficient, customer-centric delivery service that ensures packages are delivered on time and to the right location. Veho leverages a network of crowdsourced drivers and advanced technology to optimize delivery routes and enhance overall customer experience. With a commitment to transparency and real-time communication, Veho aims to transform the traditional shipping experience by offering enhanced convenience and reliability for both businesses and consumers.Veho4.8
- WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.WeSupply Labs4.5
- Reverse Logistics has become essential in managing the e-commerce and spare parts businesses. With the appropriate processes, returned parts can easily be redirected to fulfill new customer demand. Improving these backend operations can provide significant competitive advantages to an organization. Yantra Commerce can help you run your Reverse Logistics operations like a well-oiled machine. Our solution will model the entire end to end Reverse Logistics supply chain, not just the customer interfacing leg like other solutions. This key differentiator is pivotal for managing the effectiveness of the solution to monitor and improve the efficiency of handling and extracting value from returned items. Our solution even provides the option to automate end to end operations for even the most complex supply chains. Some of the key features that provide Yantra Commerce its competitive edge includes: Return Orchestration, Install Base Management, Service Request Management, Vendor Collaboration, and Warranty Management.YANTRA Reverse Logistics4.8
- Redo is a free returns app. Our innovative model makes it easy for customers and merchants to manage returns, drives revenue retention, and aligns us us to customers.Redo Returns & Exchanges
- No description available for Blue Yonder Returns Processing.Blue Yonder Returns Processing4.8
- Claimlane is a returns and claims management platform that helps retailers, suppliers, and manufacturers handle returns and warranty claims without relying on emails and spreadsheets. Founded in Denmark, Claimlane is trusted by over 10,000 users to simplify their returns processes. By centralising all return types and customer interactions, Claimlane reduces manual work, miscommunication, and inefficiencies.Claimlane4.8
- Deck Commerce is the leading order management system (OMS) for direct-to-consumer retailers. We help omnichannel retailers automate workflows and streamline processes that improve their customer experience. We provide retailers a solution for the specific pain points they face - whether it’s implementing omnichannel solutions (BOPIS, BORIS, and ship from store), providing a centralized view of all inventory sources, fulfilling orders in the most efficient way (including split shipments), or streamlining the returns and refund process.Deck Commerce4.8
- Established in 2001, GFS is one of the largest providers of flexible and affordable global delivery services and solutions. Simply put, we can take care of all your delivery and returns, from checkout to doorstep – anywhere in the world.GFS Global Returns Pro
- Hafback Returns Recommerce helps you manage and sell your returns with an all-in-one solution.Hafback Returns Recommerce4.8
- Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.Increff WMS4.7
- AvanSaber is a leading-edge technology company offering a wide range of innovative solutions, including multi-channel inventory, warehouse, order, and stock management software to streamline operations and help businesses focus on growth. Co-founded by Nikhil Jathar and Varun Borawake, AvanSaber not only excels in inventory management but also provides cutting-edge tech services, consulting, and products in ERP, XR (Extended Reality), and AI. AvanSaber integrates seamlessly with platforms like Amazon, Shopify, Flipkart, WooCommerce, eBay, Etsy, QuickBooks, Xero, Tally, PayPal, and Stripe, empowering businesses to manage purchase orders, shipments, invoices, stock transfers, and more across multiple warehouses. With features like barcode scanner support, real-time inventory tracking, batch management, and daily reminders, AvanSaber simplifies complex workflows. Beyond inventory, AvanSaber specializes in developing advanced ERP and XR solutions, as well as AI-driven tools to transform and future-proof businesses. From enterprise resource planning to immersive extended reality experiences, AvanSaber delivers cutting-edge consulting and technology to drive innovation. Whether it’s financial management, payment processing, POS systems, or team collaboration tools, AvanSaber is your all-in-one partner for scaling your business with the latest in technology and expertise.InventoryPath4.9