Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
How to choose returns software?
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
- parcelLab Retain is a comprehensive solution designed to transform the returns, warranty, and exchanges process into a digital experience. It aims to turn potential customer dissatisfaction into opportunities for revenue retention by digitizing these processes.parcelLab Retain
- Sorted is a global SaaS company that provides data-driven software for checkouts, warehouses, and shipping.Sorted Return
- Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift cards, and auto approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges. - Seamlessly integrates with Shopify auto-sync loop returns status to Shopify. - Branded return portal & Automated notification to keep customer updated. - Refund to store credit, gift card, discount code or original payment method. - Automatically approve return & exchange requests, refunds and restocks - Integration with Shippo, Easypost, Fedex,... to create return shipping labelsSynctrack Returns and Exchanges (Returns Drive)
- Linc
- Return Helper is a comprehensive return management solution designed to streamline and optimize the return process and aftermarket activities for retailers. With a focus on meeting the needs of cross-border merchants, we offer seamless integration with over 15 overseas warehouses in countries including the U.S., Canada, U.K., France, Italy, Germany, Poland, Australia, Japan, Malaysia, Singapore, Hong Kong, Taiwan, and China. Our platform also connects with 30 international shipping partners. - Customize your returns portal - logo, color, image, and return reasons. - Smart rules for specific return outcomes - return windows, non-returnable items, - Automate shipping label generation with 30+ carrier integrations. - Send emails to customers at each step of the return process in multiple language - Local return collection services available through warehouses in 15 countries.Return Helper
- Parcel Perform is a leading Data & Delivery Experience Platform that empowers modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations. It offers powerful data integrations, parcel tracking, delivery notifications, and logistics performance reports in real-time. The platform is designed to improve customer lifetime value, lower logistics costs, and enhance customer service operations by harnessing the power of data. Founded in 2014, Parcel Perform has a comprehensive data pipeline that aggregates logistics event data across 1,000+ carriers into a global standard, streamlining location, language, and timezone data with crucial information such as AI-generated estimated delivery dates and proof-of-delivery. The platform is scalable, GDPR-compliant, ISO 27001 certified, and available in 30+ languages, making it a robust solution for businesses looking to enhance their delivery experiences.Parcel Perform Returns
- WeSupply