Return Helper Overview
Return Helper is a comprehensive return management solution designed to streamline and optimize the return process and aftermarket activities for retailers. With a focus on meeting the needs of cross-border merchants, we offer seamless integration with over 15 overseas warehouses in countries including the U.S., Canada, U.K., France, Italy, Germany, Poland, Australia, Japan, Malaysia, Singapore, Hong Kong, Taiwan, and China. Our platform also connects with 30 international shipping partners. - Customize your returns portal - logo, color, image, and return reasons. - Smart rules for specific return outcomes - return windows, non-returnable items, - Automate shipping label generation with 30+ carrier integrations. - Send emails to customers at each step of the return process in multiple language - Local return collection services available through warehouses in 15 countries.
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Return Helper Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available Platform
- Instant Exchange
- Exchange Order Tracking
- Incentives
Warranty Management
- Warranty
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions
- Instant Refund
Eligibility Rules
- Return Window
- Eligibility Rules
- Bundle & Partial Returns
- Blocklist
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types
Return Fraud Management
- Fraud Detection
Third-Party Integrations
- Carriers Integration
- eCommerce Platforms
- Custom eCommerce Platform
- Tech Partners & Solutions
- 3PLs & Warehouses
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR