Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
How to choose returns software?
Identify your specific needs
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Identify Key Features
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Check Integrations and Compatibility
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
Customer experience
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Analytics and Reporting
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Customer Support
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. AfterShip Returns leads with a notable 29.02% share.2. In second place, Loop Returns at 27.90% share.3. Meanwhile, Return Prime at 14.88% share.
- Are your returned products and overstock giving you a lot of hassles? With BuyBay’s You Grade returns recommerce software, you can efficiently receive and grade returned products and overstock at any of your warehouses in Europe. Our software integrates with over 20 recommerce marketplaces across Europe, including your own sales channels and various warehouse management systems. Based on grading performance and utilizing a sophisticated pricing algorithm, the software automatically lists products on marketplaces to maximize your profits. Additionally, You Grade allows you to tailor the grading workflow to match your specific needs and resources, ensuring optimal efficiency. Designed with an intuitive, touchscreen-friendly interface, it simplifies the recommerce process for your team.BuyBay Returns Recommerce4.7
- Flybuy is a Radius Networks platform that helps restaurants and retailers generate repeat customers by implementing a comprehensive, turnkey, location-based system used in more than 50 countries. Flybuy uses proprietary machine learning and location AI to make operations more efficient and improve the guest experience. The Flybuy platform includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive Thru for drive thru pickup and loyalty automation; Flybuy Tableside for mobile ordering and table service solutions; and Flybuy Notify for proximity-triggered marketing and engagement.Flybuy4.5
- Introducing inretrn – the ultimate solution for managing returns. With our innovative return management platform, we're redefining the return experience, making it faster, smoother, and more sustainable than ever. Our customizable workflows, lightning-speed refunds, and data-driven insights are revolutionizing returns, and making a positive impact on businesses and the planet.inretrn
- MPO is a supply chain software-as-a-service company providing a global cloud platform for Multi Party Orchestration. The platform connects and unifies disparate systems (ERPs, WMS, etc) to create end to end supply chain visibility and strategic coordination across the network (suppliers, warehouses, distributors carriers etc.). With embedded intelligence, the platform also offers optimization across inventory, orders, and logistics and transportation, enabling shippers and logistics service providers to drive higher efficiency, revenue, service levels, and customer satisfaction. The platform's capabilities include: Supply Chain Visibility and Control Tower, Transportation Management, Order Management, and Returns Management.MPO4.0
- Welcome to Inmar Intelligence, where data, insights, technology and commerce converge. Throughout our 41-year history, we’ve helped retailers, manufacturers, pharmacies, health systems, government and employers redefine success. During that journey, we’ve also created a supportive, flexible, rewarding work culture that gives team members the power and independence to solve challenges and capitalize on opportunities. Recently, we were even certified a Great Place to Work®!Resku Returns
- Meet LateShipment.com’s Returns Experience Management - An incredibly simple way of transforming your returns process to boost customer satisfaction and operational efficiency, while reducing return-related costs. With LateShipment.com’s Returns Experience Management, you can now: **Enhance Customer Satisfaction with: - Self-Service Returns Portal: Provide your customers with an easy-to-use, branded self-service returns portal, enabling them to initiate returns effortlessly and track the status of their return in real-time. - Automated Return Labels: Generate and send single/multiple return labels automatically, simplifying the returns process for both you and your customers, and ensuring a seamless experience. Clear Return Policies: Display clear, customizable return policies on your portal to manage customer expectations and reduce return-related queries. **Reduce Return-Related Costs with: - Smart Return Routing: Optimize return routes to direct returns to the most cost-effective location, reducing transportation and handling costs. **Improve Operational Efficiency by Streamlining Processes: - Centralized Returns Management: Manage all returns from multiple channels through a single platform, providing a unified view and control over your returns process. - Integration with Existing Systems: Seamlessly integrate with your existing e-commerce, warehouse management, and customer service systems to ensure smooth data flow and minimal disruption to operations. **Advanced Analytics and Reporting: Returns Data Insights: Gain deep insights into return trends, reasons, and costs, allowing you to identify patterns and make data-driven decisions to improve your product offerings and reduce return rates. - Customizable Reports: Generate detailed reports to analyze various aspects of your returns process, helping you optimize operations and make strategic improvements. **Proactive Communication: Keep customers informed at every step of the returns process with automated email and SMS notifications, reducing uncertainty and enhancing satisfaction. **Increase Customer Retention by Turning Returns into Opportunities: - Automated Refunds and Store Credits: Process refunds or issue store credits quickly and automatically, turning a potentially negative experience into an opportunity for future purchases. - Upsell and Cross-Sell Opportunities: Use the returns portal to suggest alternative products or complementary items, encouraging additional sales even during the returns process. With LateShipment.com’s Returns Experience Management, deliver a seamless and branded returns experience, reduce return-related costs, and enhance your operational efficiency, leading to higher customer satisfaction and loyalty.Returns Experience Management
- The Reverse Logistics applications provide real-time, cloud-based integration between your mobile-workforce and warehouse, eliminating costly manual and paper-based processes, while improving data quality and inventory accuracy. This solution is powered by the iOS SDK for SAP BTP to leverage iOS feaReverse Logistics
- RMAPORTAL.COM is a leading cloud-based Returns Management Software for implementing your own ready-made, ready-to-use, self-service RMA Processing System (Return Merchandise/Material Authorization) & better Repair-Tracking of OEM and durable goods.RMAportal4.7
- Shipway is a SAAS based solution, that helps eCommerce owners automate their shipment tracking notifications and keep customers updated with their delivery updates.Shipway5.0
- The software automates the entire returns process – from label creation to refunds – helping online stores turn returns from a cost factor into a strategic advantage. With seamless integration, toern easily fits into existing shop and logistics systems. The solution also supports smooth exchange processes, boosting customer satisfaction and repeat purchase rates. By leveraging intelligent data collection from images, text, and voice inputs, toern provides valuable insights into return behavior through AI-driven analytics, enabling data-based decisions that drive sustainable business optimization.toern4.8
- Webinterpret enables online retailers and marketplace sellers on eBay and Amazon to instantly expand worldwide and boost their online sales.Webinterpret4.5
- ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet!ZigZag4.6
- The Revers.io platform simplifies and automates returns and after-sales management for e-sellers.Revers.io
- G2RL provides a comprehensive reverse logistics solution that combines analytics and operations to help companies maximize the net recovery on every return.G2 Reverse Logistics4.0
- What is Laws of Motion? Laws of Motion is an AI-driven sizing technology designed to significantly reduce clothing returns by enhancing size accuracy. By integrating advanced data analysis and predictive analytics, it offers precise fitting solutions tailored to individual body measurements.Laws of Motion
- It’s a powerful customer relationship management (CRM) software that’s further enhanced with the ReadyShipper and ReadyReturns plugins to create an all-in-one ecommerce solution.ReadyCloud4.5
- Co-founded in 2008 by CEO Sender Shamiss, ReturnPro is a pioneer in returns management and reverse logistics, providing innovative Returns SaaS, Reverse Supply Chain, and ReCommerce solutions to the retail sector. Standing out in an otherwise highly fragmented industry, ReturnPro is the only fully-integrated returns platform with customizable offerings for enterprise retailers, SMB brands, and third-party sellers that addresses the entire post-purchase journey—from the initiation of a return to product refurbishment and resale. ReturnPro helps clients solve their returns problems by transforming them into opportunities that significantly boost profit recovery, reduce costs, enhance efficiency, and advance sustainability. Headquartered in Miami, FL, ReturnPro has eight dedicated returns centers and over 1,000 team members across North America, as well as specialized refurbishment programs in Mexico and Asia. ReturnPro's accolades include the Silver Stevie American Business Award for The Most Innovative Company of the Year 2024, Reverse Logistics Association Innovation Solution Partner Award 2024, Business Intelligence Innovation Solution Partner Award 2022, Fast Company #1 Most Innovative Logistics Company Award 2021, Supply and Demand Chain Executive Green Supply Chain Award 2021, and Inc. 5000’s Fastest Growing Companies List 2021. ReturnPro is committed to continuing to grow and shape the returns management and reverse logistics ecosystem to solve the growing problem of returns and returns fraud to uphold the retail industry’s integrity and improve the post-purchase experience. ReturnPro conducts regular surveys, publishes widely referenced reports, is R2 certified, and holds several ISO certifications for its commitment to responsible recycling and sustainability.ReturnPro
- ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system (RMS) built specifically for retail, e-commerce, manufacturing, and 3PL organizations. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages, and reports on the entire returns lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data.ReverseLogix4.4
- Sorted Light is an AI-powered recycling technology designed to enhance the efficiency and accuracy of pickers in Material Recovery Facilities (MRFs) and Plastic Recovery Facilities (PRFs). By scanning conveyor belts in real-time, it identifies recyclable materials and provides actionable insights, enabling facilities to optimize operations and maximize output. The system is compact, easy to install, and integrates seamlessly into existing sorting cabins without disrupting operations.Sorted
- Welcome to NEX: Your Gateway to Seamless Enterprise Management. This Solutions Page is your passport to a comprehensive suite of tools designed to revolutionize the way you operate your business. Dive into a world where efficiency meets innovation, and every aspect of your enterprise is optimized for success.NEX