Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
How to choose returns software?
Identify your specific needs
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Identify Key Features
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Check Integrations and Compatibility
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
Customer experience
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Analytics and Reporting
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Customer Support
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. Loop Returns leads with a notable 41.79% share.2. In second place, AfterShip Returns at 18.10% share.3. Meanwhile, ReturnGo at 12.62% share.
- AspenCX helps retailers transform their post-purchase customer service, while delivering responsive, convenient and high efficiency service to their customers. AspenCX packs within itself an end-to-end post purchase solution and features powerful shipment visibility, returns & exchange management system that can plug into your online and offline store, harmonizing the shopper experience across all retail touch-points.Return Rabbit (formerly AspenCX)4.5
- Returned helps retailer turn their return into their competitive edge. Re-convert your returns into new revenue, halve the administration and offer your consumers a returns experience that's unbeatable.Returnado4.8
- ReturnBear is an end-to-end ecommerce returns platform for single day verified refunds. Ambitious ecommerce brands turn to ReturnBear when they are: - Sick of high return costs eating into margins - Dissatisfied with status quo returns experiences that are leading to bad customer reviews and hampering sales growth - Frustrated with stitching together solutions - Unhappy with returns providers who don't actually care about customer service ReturnBear runs a network of instant refund drop-off locations and hubs in local markets to offer human verified refunds and double consolidated shipments back to central brand warehouses. We can even process returns locally and forward fulfill to the next local customer, reducing the distance that returned products need to travel. Unlike other providers, we are a true one-stop shop that provides integrated returns solutions across the entire lifecycle of an ecommerce return, covering both software AND logistics. The result is delighted consumers, 40%+ savings for brands, and a better planet. Our guarantees: 1) Free returns software. Get a consumer RMA portal, return admin, and reporting with no monthly fees, pay only for logistics. 2) 100% item recovery. Your items back or it's on us. 3) 24 hour response times. We care about you, the way you care about your customers.ReturnBear4.3
- ReturnLogic is a Returns Management and Analytics Platform that makes e-commerce returns and exchanges easy for shoppers and retailers. With ReturnLogic, retailers can: - Create a branded Returns Portal to let shoppers go through the entire return and exchange process themselves – like a self-check-out lane. - Manage returns, exchanges, and warranties in one place. - Automatically process returns for warehouse teams. - Develop custom integrations on the Open API to connect any e-commerce platform. - Keep all payments on Shopify and never worry about accounting errors. - Learn how much returns are costing and what you to do about it.ReturnLogic4.7Free Trial
- Distributed Order Management (DOM) systems have become critical to supply chain execution, notably in omnichannel fulfillment but in many additional applications as well. DOM can be used to automate, optimize and orchestrate order fulfillment processes, based on granular visibility to orders, inventory, service requirements, costs and constraints. Softeon provides a feature-rich DOM solutions that supports a number of use cases, both within omnichannel and beyond. In omnichannel fulfillment, for example, companies use Softeon DOM to enable new processes (such as order on-line, pick-up in store, or support for new consumer “points of interaction”) without changing existing systems. It is also used to determine optimal order sourcing across the network based on advanced rules for how to run the business. But Softeon’s DOM solution provides a solution for many other scenarios, including centralized “order hub” functionality for manufacturers and wholesalers, managing client process requirements for 3PLs, optimizing the inbound flow of goods, and much more. DOM delivers significant value for many companies on its own, but increasingly we see requirements for an integrated DOM-WMS solutions. Softeon is a market leader in joint DOM-WMS deployment.Softeon Distributed Order Management System4.0
- Delivery Solutions pioneered the market with the first same-day provider aggregation service. As the market evolved, so did we, expanding our capabilities to support online merchants with solutions like Ship from Store, Curbside Pickup, Branded Post-Purchase Visibility, and Returns. Today, Delivery Solutions stands out with a powerful platform that seamlessly integrates these capabilities. Merchants who fully leverage our Unified Omnichannel platform unlock access to a suite of product hubs, enabling them to enhance their operational efficiency and customer experience.Delivery Solutions4.7
- Frate is an automated returns and exchanges platform that focuses on reducing returns sent to stores/warehouses. Brands like Schutz, Felina, Peace Collective, Alexandre Birman, and Arezzo are all brands that trust Frate to manage their customer returns. Why? - We focus on reducing returns, rather than simply automating them - Peer to peer returns which reduces costs by 33% and carbon emissions by 27% - Unlimited return requests (no up-charges if you have a high-volume month) - AI virtual item condition assessment so the quality of items can be assessed before sending a label (ex. tags still on t-shirt) - Catered support through Slack (no email support, and no low-level account managers)Frate Returns
- Auto-magically generate labels, refunds and emails to save time anReturn Magic
- Returnista's returns management platform helps eCom merchants to reduce return rates, while leveraging the return process as a PoS to retain revenue by offering smart exchange features and store credit.Returnista4.8
- Get in control over returns: Returnless automates & simplifies the return process for over 750+ e-commerce brands. With the Returnless return management platform you will: - Handle returns faster - Lower costs - Prevent future returns With advanced features from Returnless you can create a return strategy that fits all your needs. Offer your customers a smooth return experience, that is fully customizable. Use rules and conditions that decide what should happen with each return. Retain the revenue of your returns by implementing exchanges and store credit. Automate tasks such as refunds and finalize returns in no time. Use return analytics to prevent future returns. Get started for free! You can try Returnless for free for an unlimited amount of time. Once you decide to get started processing returns you can choose either a monthly or yearly subscription.Returnless
- ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.ServiceManager4.2
- yayloh is a returns management platform for online retailers yayloh was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. With yayloh, the entire post-purchase journey is digital, for customers and retailers. The result is streamlined processes, empowered customer service agents, exceeded customer expectations and reduced returns. The platform connects with CMS’ REST API for seamless integration. The solution handles high transaction volumes and allows for speed of implementation.yayloh4.6