Top 10 Shipment Tracking Software for Ecommerce in 2024
We will help you choose the best shipment tracking software, which will enable your ecommerce business to achieve success.
Have you ever felt frustrated when facing customers need to keep asking you about their shipments without tracking software? You're not alone. This condition not only reduces customer satisfaction but also becomes a nuisance for the merchants like you. But with the number of shipment tracking software varieties available, how does one company determine the right one for use?
It is not a complicated process to identify appropriate tracking tools for every organization. In this post, we will explain and compare 10 package tracking applications for ecommerce used in 2024 to enable you to make a smarter decision that will transform your shipping and value your customer experience. Well then, let us go deeper and look how these tools can revolutionize your business.
What is Shipment Tracking Software?
Shipment tracking software is a critical solution for any company that sells online, as it provides visibility into packages as they are shipped to the buyer. These solutions provide real-time tracking of the location and status of shipments as they move through the supply chain. Imagine being able to easily keep track of your package; or more specifically, being able to observe the various stages the package goes through before reaching its final destination: this is essentially what shipment tracking software allows you to do. Not only does this software allow you to monitor the location, but it also provides details on the status of the shipment: on hold, in transit, or even delivered.
How to Choose Shipment Tracking Software for Your Business?
- Ensure Carrier & eCommerce Platform Integration
- Assess the General Tracking Features e.g Tracking Notifications
- Consider the Advanced Features
- Choose Shipment Tracking Software based on the scale of your business
- Pricing, Security & Support
- Check the Reviews
If you're interested in a detailed comparison according to above information, you can check out our tracking comparison page for more information.It will assist you in choosing the shipment providing best way tracking.
Top 10 shipment tracking software
You should choose based on your business goals, company size and the different functions of each shipment tracking software. The following is a selection of the best shipment tracking software in 2024 based on ratings, reviews and features:
- AfterShip
- Parcel Panel
- 17TRACK
- Rush
- Narvar
- Track123
- parcelLab
- Tracktor
- Metapack
- postship
1. AfterShip Tracking
Key features
- Integrates with 1,126 carriers
- Customize your branded tracking page with 8 standardized order statuses
- Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger
- Powerful insights on shipments, carriers' transit time, notifications, tracking pages, and customer feedback
- Open API & Webhook access
Free trail length: 7 days
Price from: Free
| PROS | CONS |
|---|---|
| AI-powered estimated delivery date | High-value features are more complete in Premium or Enterprise plan |
| Customization of the tracking page and order status | |
| 24/7 customer support | |
| Import & export CSV files containing detailed tracking info | |
| Filter data by location, visits, date, and more | |
| Automated shipping and branded order tracking system |
2.Parcel Panel
ParcelPanel is an order tracking application custom-made for dropshipping stores and e-commerce platforms.
Key features
- Integrates with over 1,080 carriers
- Best post-purchase solution for Shopify, Shopify Plus and WooCommerce businesses
- Smart dashboard, push parcel tracking info to PayPal
- 24/7 Customer support via online chat or email
Free trail length: 7 days
Price from: Free
| PROS | CONS |
|---|---|
| Perfect for dropshipping app, easily hide any origin | Only email notification available |
| Multiple languages for email template | Errors occurred: incorrect estimated delivery times |
| Analytical dashboard with search and filters |
3.17TRACK
17TRACK is a Shopify application designed to enhance order tracking and streamline shipping operations.
Key features
- Integrates with 2,086 carriers
- Simple shipment management dashboard
- 30+ tracking page languages in pro feature
- Triggered emails to customers
Free trial length: 14 days
Price from: Free
| PROS | CONS |
|---|---|
| Numerous carriers integrated | Analysis only in premium feature |
| Product recommendations widget in pro feature | Doesn't support tracking info import |
| Upsell new products | Fixed email sender |
4.Rush
Rush helps Shopify brands increase repeat sales, customer loyalty, and product reviews with a branded order tracking experience shoppers dream about.
Key features
- Integrates with 1,300+ carriers
- Cross-sell products on your tracking page
- Analytics dashboard to monitor carrier performance
- 25 tracking page languages
Free trial length: 10 days
Price from: Free to install
| PROS | CONS |
|---|---|
| Last-mile carrier updates & notifications | Oversea merchants have experienced troubles with last-mile delivery updates |
| Blacklist (hide) Locations - super handy for dropshippers | Doesn't offer CSV import or export |
| Powerful Reports (Analytics) | Pre-built email template only in growth feature |
5.Narvar
Narvar Tracking is an ecommerce package tracking platform that allows you to keep customers up-to-date with timely order status notifications.
Key features
- Integrates with eCommerce platforms mainly focused on enterprise ecommerce software
- One-click tracking and personalized recommendations
- Shipment notifications via Email, Facebook Messenger and SMS
- Self-service Hub to measure performance
Free trial length: No free trial
Price from: Custom
| PROS | CONS |
|---|---|
| High visibility in tracking before the first transit scan | Less integration with ecommerce platforms commonly used by SMBs |
| Comprehensive insights into your shipping performance | Doesn't support many carriers |
| Return items tracking | No 24/7 customer support |
6.Track123
Track123 is a all in one global shipment tracking platform that lets you create a branded order tracking page and supports real-time tracking.
Key features
- Integrates with 1,500+ carriers
- Supports customize tracking page with CSS & HTML, code examples available
- Hide information for dropshipping business
- Dedicated CS manager for Enterprise feature
Free trial length: 7 days
Price from: Free
| PROS | CONS |
|---|---|
| Cross-selling section | Tracking page loading too slowly |
| Multi-function integrations - Slack, Google Analytics & PayPal | Not transparent with its pricing |
7.parcelLab
parcelLab is the global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience.
Key features
- 200+ shipping carriers worldwide
- Emial & SMS shipment notifications
- Simple setup with less than 2 weeks
- Shipments report for valuable insights
Free trial length: No free trail
Price from: Free
| PROS | CONS |
|---|---|
| Exceptional approach to managing returns and exchanges | Visualization of analytics not good enough |
| Outstanding support team | Order lookup widget not available |
| Need little IT resources |
8.Tracktor
Tracktor is a Shopify app for creating an order tracking page and monitoring order statuses.
Key features
- Integrates with 1500+ carriers
- Completely customizable branded tracking page
- 3D interactive map to control your order
- Unlimited order lookups, email and SMS notifications in paid plans
Free trial length: 14 days
Price from: $9.99
| PROS | CONS |
|---|---|
| Filter data by status and by alerts | Lack of cross-selling deals |
| Tracking API & Webhook access in Advanced feature | Slow customer support according to reviews |
9.Metapack
Metapack is a Shopify app for creating an order tracking page and monitoring order statuses.
Key features
- Integrates with 1,194 carriers
- Post-purchase solution for WooCommerce businesses
- Customize the color, font, logo, and more of your tracking page to create a personalized look.
- Sending email content tailored to the customer's preferred language or based on their address regions.
| PROS | CONS |
|---|---|
| Multi-carrier support | Expensive solution compared to some other shipping software |
| Automated shipping processes | Potential data privacy concerns |
| Analytical dashboard with search and filters |
10.postship
postship is a Shopify app for creating an order tracking page and monitoring order statuses.
Key features
- Integrates with over 1,400 carriers
- Post-purchase solution for Shopify, Shopify Plus
- Customize the color, font, logo, and more of your tracking page to create a personalized look.
- 24/7 Customer support via online chat or email
Free trail length: 100 Shipments Per Month
Price from: Free
| PROS | CONS |
|---|---|
| Numerous carriers integrated | Errors occurred: incorrect estimated delivery times |
| Automated shipping processes | Lack of advanced notification rules |
| Powerful Reports (Analytics) |
FAQs
What to consider when comparing tracking notifications？
- Notification Trigger
- Advanced Notification Rules
- Pre-Built Email Templates
- Email Localization
- Personalized Email
- Visualized Email Editor
- HTML Email Editor
- Built-in Email Sender
- Customized Email Sender
- Built-in SMS Sender
- Dedicated SMS Sender
- Built-in SMS Templates
- Customized SMS Templates
Who can benefit from order tracking system？
Whether you're an emerging e-commerce start-up, a bustling retail giant, or a logistics titan, order tracking system ensures transparency and reliability in your supply chain. Companies looking to boost customer satisfaction would greatly benefit from order tracking system into their operations.
How shipment tracking system works?
A shipment tracking software integrates with carriers to retrieve tracking information using three primary methods: web scraping, API & Webhook. Each method offers distinct advantages and limitations that businesses need to consider when implementing shipment tracking software.
Web Scraping
One of the methods used by shipment tracking software to acquire tracking information is web scraping. This involves extracting data from carriers' websites, allowing the system to monitor changes in real time.
API Integration
Another method employed by shipment tracking software is integrating with carriers through Application Programming Interfaces (API). APIs allow systems to communicate and exchange data seamlessly. By using carrier-specific APIs, Shipment Tracking Software can retrieve tracking information more stably and reliably.
Webhook Integration
Shipment tracking software also uses webhooks to obtain tracking updates. Through this integration approach, carriers can instantly transmit real-time updates directly to the Shipment Tracking Software whenever there are changes in tracking information.
Conclusion
The above software can all help your business improve customer after-sales experience. Are you searching for the best order tracking solution for your store? Try AfterShip Tracking to get the best package tracking solutions！
Comments ()