Everything You Need to Know About PostShip

Everything You Need to Know About PostShip
PostShip Order Tracking

PostShip order tracking is a reliable service offered through a Shopify app that helps online businesses manage and track their customer orders with proactive notifications and a branded tracking page. Postship integrates with major carriers like USPS, UPS, and FedEx, so customers can see the tracking information all in one place, regardless of which carrier is used. The app is readily available on the Shopify App Store, making it easier for users to access and integrate into their Shopify stores effortlessly.

PostShip Plan & Pricing

PostShip provides users with a range of flexible options to suit their needs, including a free plan with basic features and various paid plans with advanced capabilities. By selecting a basic plan, you can benefit from all the features available in the free plan, as well as additional integrations that enable you to manage your shipments more efficiently.

Plan Feature Monthly Order Limit Price
FREE Access to 1,400+ carriers
Real-time sync & tracking
Branded tracking page
Smart dashboard
Product recommendation
Branded shipping notifications Up to 100 orders Free
BASIC Everything in FREE
Klaviyo Integration
Paypal & Stripe Integration
JudgeMe Reviews Integration
Fera Reviews Integration
Loox Reviews Integration
Attentive Integration
Google Analytics Integration
Fairing Surveys Integration Up to 500 orders $9
PREMIUM Everything in BASIC
Dedicated 24/7 Support
Advanced Reporting Up to 2000 orders $35

PostShip Features

All-in-One Shipment Tracking

PostShip is an innovative platform that can help you enhance your Shopify brand by providing custom order tracking. With their no-code, Shopify-native builder, you can easily design unique experiences for your customers. Additionally, PostShip’s advanced APIs allow for headless integration, which can help merchants transform their post-purchase journeys quickly and efficiently.

Feature Feature Description PostShip Shipment Tracking
Auto Sync Shipments Synchronize the latest order/order status between the tracking system and eCommerce platforms automatically. Once you’ve installed PostShip from Shopify, they will automatically sync your orders of the last 30 days.
Sync Shipments from Multiple Platforms Connect stores from variant e-commerce platforms, to manage all your shipments at one place. Not Applicable
Sync Shipments from Multiple Stores Connect multiple stores to the same account, so you can manage all your shipments in one place. Not Applicable
CSV Import & Export Importing and exporting shipment data in CSV or Excel format. Not Applicable
Tracking API Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. Not Applicable
Carrier Integrations Integrated with various shipping carriers all over the world. Integrates with more than 1,400 carriers
Carrier Auto-Detection Automatically detects the shipping carrier based on the tracking number, tracking ID, or detected carriers with AI based on tracking and order information. Not Applicable
Standardized Order Statuses Unified tracking statuses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. 7 standardized order statuses including unfulfilled, pending, info received, in-transit, out for delivery, delivered, exception
Shipment List View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. Applicable
Search & filter shipments Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. Applicable
Detailed Shipment Information Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc Applicable
Add notes/comment to shipments Add notes to specific shipments to mark special items and reminders. Not Applicable
Custom Order Status Manually add or update a shipment status according to their specific workflow or business requirements. Applicable
Send notification Send updated status of specific shipment to customers through email or SMS Not Applicable
Estimated Delivery Date Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predicted. Not Applicable
Hide order status Allow merchants like dropshippers to hide or customize tracking information, like hiding tracking checkpoints or addresses in China, and hiding specific carrier names. PostShip enables you to replace Chinese origins with a random address in the US/Europe.
Tracking SDK Shipment tracking SDK for developers in variant program languages provides a clean way to access API endpoints. Not Applicable
Tracking Webhook Webhook can provide real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers do not need to fetch data through API. Applicable

Branded Tracking Page

With PostShip, you can make the tracking page of your store look and feel just the way you want it to, so that it matches your store's branding and gives your customers a more professional experience. You can easily show or hide certain tracking page elements such as tracking numbers, carrier names, customer addresses, or ordered products. Additionally, PostShip allows you to add custom HTML before and after the order tracking widget, and you can also edit the SEO details of the order tracking page.

Feature Well-designed Tracking Page PostShip Tracking Page
Shipment Lookup The core features of the branded tracking page, allow your customer to track shipment status by tracking number and order number. Applicable
Track Button A widget can placed on any webpage, allowing your customer to track shipment status by tracking number and order number. You can add tracking button to the Thank You page.
Estimated Delivery Date Provides estimated delivery dates either from the carrier or calculated by the tracking software. You can customize date estimation calculations.
Customize Tracking Detail Replace certain keywords in customers' order tracking information or hide certain carriers. PostShip allows you to show/hide certain tracking page elements like tracking number, carrier name, customer address or ordered products.
Localization Built-in multilingual support for your tracking page UI and shipment status, provided by the system. Applicable
Support Languages Number of languages supported by tracking page. 1
Themes Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. Applicable
Look and feel Customization Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. No-code and HTML/CSS editor applicable. (PostShip allows you to inject custom HTML before and after the order tracking widget)
Product Recommendations Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. Show collection Best Sellers on order tracking page.
SEO Friendly SEO-friendly page title and description, helping to improve its visibility and discoverability online. You can edit SEO details of the order tracking page, including page title and meta description.
Custom Domain Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. Applicable
Multiple Tracking Pages Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. Not Applicable
Tracking Page in Shopify store Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. Applicable
Shipment Reviews Ask your customer to leave a review once the shipment is delivered. Not Applicable
Analytics Integration Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. Integrated with Google Analytics to track page views on the order tracking page.

Shipment Notification

PostShip lets everyone choose their preferred communication style. Customers can opt-in or out of SMS or email updates for various shipment stages, ensuring they only receive the information they need. PostShip tracks every shipment, detecting key post-purchase events like "shipped," "out for delivery," and "delivered." These insights trigger timely, personalized email and SMS updates that keep customers informed and engaged. Plus, real-time alerts notify your CX team of potential issues, allowing them to proactively address concerns.

Shipping Notifications Feature Description PostShip Shipping Notification
Notification Types Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. Email & SMS
Notification Trigger Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. Provides 6 triggers for email and 3 triggers for SMS.
Advanced Notification Rules Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. Not Applicable
Pre-Built Email Templates Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. Offers a total 6 types of email templates.
Email Localization Sending email content tailored to the customer's preferred language or based on their address regions. Not Applicable
Personalized Email Sending targeted content based on customer segmentation or include recommended products in the email. Not Applicable
Visualized Email Editor The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. Applicable
HTML Email Editor This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. Not Applicable
Built-in Email Sender A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. Applicable
Customized Email Sender This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. PostShip allows you to customize your notification sender email. You can choose the email address you prefer for sending our order updates, ensuring a consistent and branded experience.
Built-in SMS Sender Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. Applicable
Dedicated SMS Sender Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. Not Applicable
Built-in SMS Templates Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. Offers a total 3 types of SMS templates.
Customized SMS Templates Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. Applicable

Shipment Analytics

PostShip offers limited shipment analytics in its free plan, including only shipment reports and exceptions reports. To access more advanced and valuable reports, you can upgrade to their premium plan and consult with their sales team.

Analytics Analytics Report Description PostShip Analytics Report
Shipment Report Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. Applicable
Order to delivery time report Provides reports like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitor your order fulfillment and carrier performance. Not Applicable
On-Time Shipments Report Provides shipment on-time delivery rate, by date range, by carriers, etc. Not Applicable
Transit Times Report Reports like transit time by date range, by carrier services, etc. Not Applicable
Exceptions Report Monitor your shipment exception rate by date, by carriers, etc. Applicable
Tracking Page Report Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. Not Applicable
Product Recommendation Report Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. Not Applicable
Notification Report Report like how many email/sms sent, email open rate and click rate, etc. Not Applicable
Shipment Review Report Analytics for your customer reviews collected from branded tracking page. Not Applicable
Export Report Export any report in PDF for variant document type. Not Applicable
Email Report Weekly/daily/monthly report send to your email inbox. Not Applicable

Data Security

Standard Standard Description PostShip Standard
SOC 2 compliance High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). Not Applicable
ISO 27001 certification ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. Not Applicable
GDPR Compliance A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. Not Applicable
CCPA Compliance A data privacy law that was enacted in the state of California, United States. Not Applicable

Collaboration

Feature Feature Description PostShip Collaboration
Multiple seats This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. Not Applicable
Predefined roles Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. Not Applicable
Customized roles and permission Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. Not Applicable
SSO integration Login the system with your internal business account. Not Applicable
2FA Login Two-Factor Authentication (2FA) adds an extra layer of security to your account. Not Applicable
Multiple organizations Manage multiple organizations under your account to separate organizations for different business areas. Not Applicable
Sub-organizations This feature allows for distinct management of various scopes, organizing and managing different teams or departments effectively by creating sub-organizations under your main organization. Not Applicable

Integration

PostShip offers a diverse range of integrations, encompassing various marketing and review platforms. In addition to these, PostShip provides Fairing surveys directly on the tracking page, allowing for seamless customer feedback. Furthermore, their automation integration enables the triggering of actions on Zapier whenever there is a change in shipment status.

Third-Party Integration PostShip Third-Party Integration
Shopify Integrated
WooCommerce Not Integrated
Shopify Flow Integration Integrated
Website Builder Integration PageFly, EComposer
Email Marketing App Integration Klaviyo, Attentive, Instagram Feed
Review App Integration Judge.me, Stamped.io, Fera, LOOX, Ali Reviews
Live Chat App Integration Not Integrated
Loyalty App Integration Not Integrated
Product Sourcing Integration Not Integrated
Notification Integration Slack
Translation Integration Not Integrated
Payments Integration PayPal, stripe

Customer Support

PostShip offers a range of customer support features to ensure that our users have a smooth and exceptional experience.

  1. For users on the free plan, they provide two primary channels of support. Firstly, they offer email support, where their dedicated support team is readily available to respond to your queries and concerns. Simply send an email, and they'll make sure to assist you as promptly as possible. Secondly, PostShip offers live chat support, which you can directly engage with their support representatives in real-time to receive instant assistance.
  2. For users who upgrade to premium plan, PostShip take customer support a step further by providing 24/7 live support. With PostShip’s premium plan, you can rely on immediate assistance whenever you need it, ensuring minimal downtime and maximum productivity.

Conclusion

If you want to learn more about shipment tracking software, talk to our experts now!