Everything You Need to Know About Narvar

Everything You Need to Know About Narvar
Narvar Track

Narvar is a platform that focuses on post-purchase customer experience. It provides tracking, returns, and notification software that helps businesses improve customer loyalty. Narvar is widely recognized for its large sales and marketing team. It was founded in 2012 and is a cloud-based platform that allows businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.

Narvar Plan & Pricing

Narvar's website does not display pricing information, so users need to contact the sales team for inquiries. The cost is based on the volume of orders.

While Narvar Track's pricing does not include monitoring and notifications, you can purchase Narvar Monitor and Narvar Notify separately. Enterprise plans can be contracted for multiple years, but monthly options are not available for public plans.

Narvar Features

All-in-One Shipment Tracking

Feature Feature Description Narvar Shipment Tracking
Auto Sync Shipments synchronize latest order/order status between the tracking system and eCommerce platforms automatically. Narvar can connect directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
Sync Shipments from Multiple Platforms Connect stores from variant e-commerce platforms, to manage all your shipment at one place. Not Applicable
Sync Shipments from Multiple Stores Connect multiple stores to same account, so you can manage all your shipment at one place. Not Applicable
CSV Import & Export Importing and exporting shipment data in CSV or Excel format. Not Applicable
Tracking API Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. Not Applicable
Carrier Integrations Integrated with various shipping carriers all over the world. Integrates with more than 300 carriers.
Carrier Auto-Detection Automatically detects the shipping carrier based on tracking number, tracking ID, or detected carriers with AI based on tracking and order information. Not Applicable
Standardized Order Statuses Unified tracking statueses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. Narvar offers total 14 tracking statuses.
Shipment List View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. Not Applicable
Search & filter shipments Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. Not Applicable
Detailed Shipment Information Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc Not Applicable
Add notes/comment to shipments Add notes to specific shipments to mark special items and reminders. Not Applicable
Custom Order Status Manually add or update a shipment status according to their specific workflow or business requirements. Narvar Notify enables you to curate the customer journey through standard and custom notifications to keep your customers informed and up to date.
Send notification Send updated status of specific shipment to customers through email or SMS Applicable
Estimated Delivery Date Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predirected. With Narvar’s Promise Embed you can customize various aspects of your EDD content and layout providing more flexibility for the way in which the EDD is displayed in your pages.
Hide order status Allow merchants like dropshippers to hide or customize tracking information, like hide tracking checkpoint or addresses in China, hide specific carrier’s name. Not Applicable
Tracking SDK Shipment tracking SDK for developers in variant program languages, provides a clean way to access API endpoints. Not Applicable
Tracking Webhook Webhook can provide a real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers no need to fetch data through API. Not Applicable

Branded Tracking Page

Narvar Track is a tool that provides retailers with a branded tracking experience. It allows them to display tracking updates in their own brand's look and feel, along with other marketing assets. The application also allows business owners to create custom tracking pages based on the shipment status and the customer’s location.

Feature Well-designed Tracking Page Narvar Tracking Page
Shipment Lookup The core features of branded tracking page, allow your customer tracking shipment status by tracking number and order number. Applicable
Track Button A widget can placed in any webpage, allow your customer track shipment status by tracking number and order number. Applicable
Customize Tracking Detail Replace certain keywords in customers' order tracking information or hide certain carriers. Applicable (with layour options, scheduler and color picker)
Localization Built-in multilingual support for your tracking page UI and shipment status, provided by the system. Narvar allows you to build branded tracking page that can be completelt customized based on an order’s shipment status and consumer’s locale.
Customized localization Personalize your tracking page language to match your branding by uploading or editing translations. Applicable
Support Languages Number of languages supported by tracking page. Supports 34 languages.
Themes Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. 2 themes available
Look and feel Customization Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. Applicable
Product Recommendations Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. You can easily embed any element of your tracking page such as EDD, marketing assets or product recommendations.
SEO Friendly SEO-friendly page title and description, helping to improve its visibility and discoverability online. Not Applicable
Custom Domain Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. Not Applicable
Multiple Tracking Pages Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. Applicable
Tracking Page in Shopify store Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. Not Applicable
Shipment Reviews Ask your customer to leave a review once the shipment is delivered. Applicable
Analytics Integration Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. Applicable

Shipment Notification

Narvar is a powerful platform that enables merchants to provide exceptional customer service by offering a branded portal to handle returns and exchanges, schedule pick-ups, and send notifications to customers via email, SMS, or WhatsApp. With Narvar, merchants can easily manage and track returns, provide customers with real-time updates on their exchange or return status, and streamline the entire process to ensure a hassle-free experience for both the customer and the merchant.

Shipping Notifications Feature Description Narvar Shipping Notification
Notification Types Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. SMS, email and WhatsApps
Notification Trigger Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. Narvar offers over 50 different types of notifications—known as events—with the ability to customize events through unique branding, messaging, marketing assets, and more.
Advanced Notification Rules Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. Applicable
Pre-Built Email Templates Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. Applicable
Email Localization Sending email content tailored to the customer's preferred language or based on their address regions. Applicable
Personalized Email Sending targeted content based on customer segmentation or include recommended products in the email. Applicable
Visualized Email Editor The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. Applicable
HTML Email Editor This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. Not Applicable
Built-in Email Sender A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. Not Applicable
Customized Email Sender This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. Not Applicable
Built-in SMS Sender Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. Not Applicable
Dedicated SMS Sender Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. Not Applicable
Built-in SMS Templates Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. Not Applicable
Customized SMS Templates Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. Applicable

Shipment Analytics

Narvar also offers advanced analytics and reporting capabilities, allowing merchants to gain valuable insights into customer behavior and preferences, and make data-driven decisions to improve their overall customer experience.

Analytics Analytics Report Description Narvar Analytics Report
Shipment Report Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. Applicable
Order to delivery time report Provdes report like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitoring your order fulfill and carrier performance. Not Applicable
On-Time Shipments Report Provides shipment on-time delivery rate, by date range, by carriers, etc. Applicable
Transit Times Report Reports like transit time by date range, by carrier services, etc. Not Applicable
Exceptions Report Monitor your shipment exception rate by date, by carriers, etc. Applicable
Tracking Page Report Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. Not Applicable
Product Recommendation Report Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. Not Applicable
Notification Report Report like how many email/sms sent, email open rate and click rate, etc. Not Applicable
Shipment Review Report Analytics for your customer reviews collected from branded tracking page. Applicable
Export Report Export any report in PDF for variant document type. Not Applicable
Email Report Weekly/daily/monthly report send to your email inbox. Not Applicable

Data Security

Data security refers to the protection and safeguarding of sensitive information from unauthorized access, use, disclosure, or destruction. Strong data security practices are vital for organizations and individuals, ensuring trust, regulatory compliance, and peace of mind in the digital age.

Standard Standard Description Narvar Standard
SOC 2 compliance High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). Applicable
ISO 27001 certification ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. Not Applicable
GDPR Compliance A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. Applicable
CCPA Compliance A data privacy law that was enacted in the state of California, United States. Not Applicable

Collaboration

The collaboration feature in shipment tracking software is great for enterprise users. It allows multiple users to access, update, and monitor shipments, ensuring all team members are on the same page. This feature enhances decision-making, improves response times to logistical changes, and fosters a cohesive workflow.

Feature Feature Description Narvar Collaboration
Multiple seats This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. Applicable
Predefined roles Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. Applicable
Customized roles and permission Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. Not Applicable
SSO integration Login the system with your internal business account. Not Applicable
2FA Login Two-Factor Authentication (2FA) adds an extra layer of security to your account. Not Applicable
Multiple organizations Manage multiple organization under your account to separate organization for different business area. Not Applicable
Sub-organizations This feature allows for distinct management of various scopes, organize and manage different teams or departments effectively by creating sub-organizations under your main organization. Not Applicable

Integration

Narvar enhances your business operations by offering support for a variety of eCommerce platforms through third-party Integrations. By seamlessly connecting with diverse app categories, Narvar enables your business to operate with increased efficiency and effectiveness.

Third-Party Integration Narvar Third-Party Integration
Shopify Integrated
Shopify Plus Integration Integrated
WooCommerce Not Integrated
Website Builder Integration Magento, Salesforce Service Cloud, BigCommerce, SAP Hybris
Marketing App Integration Klaviyo, Recharge, vibes, Bazaarvoice, Attentive Mobile
Review App Integration Not Integrated
Live Chat App Integration Zendesk, Gorgias
Loyalty App Integration Not Integrated
Product Sourcing Integration Not Integrated
Notification Integration Not Integrated
Translation Integration Not Integrated

Customer Support

Customer Support Narvar Support
Email/Help Desk Applicable
FAQs/Forum Applicable
Knowledge Base Applicable

Conclusion

Narvar Tracking can be the right option for larger businesses, but whoever considers it will need to spend time to learn about its salient features and pricing.

If you want to learn more about shipment tracking software, talk to our experts now!

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