Everything You Need to Know About Rush

Everything You Need to Know About Rush

Rush is a delivery tracking solution that provides Shopify merchants with a better way to manage their deliveries. With over 1,300 carriers integrated and a 30x ROI, Rush offers a powerful, flexible and integrated system that allows you to create a branded delivery tracking experience that your customers will love. Additionally, Rush offers assisted onboarding for Shopify stores, making it easy to get started. With Free Onboarding & Setup, Private Slack, and 24/7 Support, Rush is the perfect choice for any Shopify merchant looking to improve their delivery tracking experience and reduce customer anxiety.

Rush Plan & Pricing

Rush offers four levels of competitive pricing, with a 10-day free trial available. The price per order is reasonable, but to enjoy most features, upgrading to a higher plan is necessary.

Plan Feature Monthly Order Limit Price
FREE 1,300+ carriers; Shopify shipping notifications; Drag-and-drop tracking page; Product recommendations; Review app integrations Up to 50 orders Free
BASIC All Free features; Shopify shipping notifications; Drag-and-drop order tracking page; Shipment lookup; Basic analytics Up to 100 orders $9
GROWTH All Basic features; SMS & email delivery notifications; Klaviyo +; Omnisend +; SMSBump +; Pre-shipment status Carrier masking Up to 1,000 orders $49
ADVANCED All Growth features; Estimated delivery date EDD; Personalized analytics; Private Slack updates; API access; Onboarding Assist Up to 5,000 orders $199

Rush Features

All-in-One Shipment Tracking

Rush offers a complete shipment tracking feature for Shopify. It can help you enhance your customer loyalty with the carrier masking and the origin address for dropshipping and increase sales with estimated delivery date and AI prediction on PDP.

Feature Feature Description Rush Shipment Tracking
Auto Sync Shipments Synchronize the latest order/order status between the tracking system and eCommerce platforms automatically. Automatically synchronize the latest order between Rush and your Shopify store.
Sync Shipments from Multiple Platforms Connect stores from variant e-commerce platforms, to manage all your shipments at one place. Not Applicable
Sync Shipments from Multiple Stores Connect multiple stores to the same account, so you can manage all your shipments in one place. Not Applicable
CSV Import & Export Importing and exporting shipment data in CSV or Excel format. CSV file export applicable.
Tracking API Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. API Access is available only in Advanced plans or in almost all yearly plans.
Carrier Integrations Integrated with various shipping carriers all over the world. Rush supports more than 1300 carriers at the moment.
Carrier Auto-Detection Automatically detects the shipping carrier based on the tracking number, tracking ID, or detected carriers with AI based on tracking and order information. Automate carrier matching for shipment tracking.
Standardized Order Statuses Unified tracking statuses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. 11 main statuses and 34 sub-statuses.
Shipment List View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. Applicable
Search & filter shipments Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. Applicable
Detailed Shipment Information Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc Applicable
Add notes/comment to shipments Add notes to specific shipments to mark special items and reminders. Not Applicable
Custom Order Status Manually add or update a shipment status according to their specific workflow or business requirements. Not Applicable
Send notification Send updated status of specific shipment to customers through email or SMS Not Applicable
Estimated Delivery Date Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predicted. Applicable
Hide order status Allow merchants like dropshippers to hide or customize tracking information, like hiding tracking checkpoints or addresses in China, and hiding specific carrier names. You can hide and replace the country of origin from shipments. Modification in the Blacklisting section will apply everywhere you display shipment information: Rush Application, Tracking Pages, and Notifications.
Tracking SDK Shipment tracking SDK for developers in variant program languages provides a clean way to access API endpoints. Not Applicable
Tracking Webhook Webhook can provide real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers do not need to fetch data through API. Not Applicable

Branded Tracking Page

Improve customer loyalty by allowing shoppers to track their orders on a personalized branded page. You can easily create this page using Rush’s drag-and-drop builder. This will help you increase repeat traffic and sales through branded "Track Your Order" pages that can be customized without needing any coding knowledge. You can also open up a new revenue channel by offering upsells and cross-sells at each step of the delivery journey. Your tracking page will be fully mobile responsive and will look great on any screen size or device.

Feature Well-designed Tracking Page Rush Tracking Page
Shipment Lookup The core features of the branded tracking page, allow your customer to track shipment status by tracking number and order number. Applicable
Track Button A widget can placed on any webpage, allowing your customer to track shipment status by tracking number and order number. Applicable
Estimated Delivery Date Provides estimated delivery dates either from the carrier or calculated by the tracking software. You can add an Estimated Delivery Date to the storefront.
Customize Tracking Detail Replace certain keywords in customers' order tracking information or hide certain carriers. You can hide the shipping origin by replacing the location in the shipment journey — either by country or continent.
Customized localization Personalize your tracking page language to match your branding by uploading or editing translations. Applicable
Support Languages Number of languages supported by tracking page. Rush currently supports 23 languages and are continuously adding more
Themes Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. Use the different preloaded templates to match your style or modify the app at the code level using CSS with Rush.
Look and feel Customization Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. The Rush custom tracking page is offered in three styles: Drag-and-drop, Modern, Code my own
Product Recommendations Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. Boost your brand’s awareness and generate more income with product recommendations in your Rush branded tracking page.
SEO Friendly SEO-friendly page title and description, helping to improve its visibility and discoverability online. Not Applicable
Custom Domain Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. Enhance brand visibility and increase post-purchase engagement by using your own page name under your domain.
Multiple Tracking Pages Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. You can send personalized messages, including shipping delays, promo codes, or any messages you can think of to improve your customer’s experience.
Tracking Page in Shopify store Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. You can use Shopify Native emails to drive users to the tracking page once you have the tracking number. Rush creates a page on your website, not a sub-domain of another website.
Shipment Reviews Ask your customer to leave a review once the shipment is delivered. Applicable
Analytics Integration Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. Analytics and insights for your custom branded tracking page simply by adding a pixel from Google Analytics, Google Tag Manager, Google Remarketing or Facebook.

Shipment Notification

Rush provides a solution to enhance the value of your customers over time by sending them SMS and email notifications about the delivery of their orders, alongside your native Shopify shipping notifications. This helps to transform their anxiety about delivery into excitement. You can automate the process of sending branded email and SMS notifications regarding shipment, which have a higher open rate and click-through rate of up to 8 times more than regular notifications. This process can also generate up to 6 times more revenue for your business.

Shipping Notifications Feature Description Rush Shipping Notification
Notification Types Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. Email & SMS
Notification Trigger Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. Rush can send notifications trigged by the 11 main statuses (i.e. Delivered, Expired, Exception) and 34 sub-statuses (i.e. At front door, At mailbox, At parcel locker) of the order.
Advanced Notification Rules Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. The Klaviyo integration helps you with using real-time shipping and order events from Rush to create personalized flows and proactive customer notifications.
Pre-Built Email Templates Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. Applicable
Email Localization Sending email content tailored to the customer's preferred language or based on their address regions. Rush allows you to schedule emails at the perfect timing of the certain customers and supports 23+ languages.
Personalized Email Sending targeted content based on customer segmentation or include recommended products in the email. Not Applicable
Visualized Email Editor The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. Harness Klaviyo’s powerful personalization, drag and drop editor, and analytics to create personalized campaigns & flows based on the shipping information from Rush.
HTML Email Editor This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. Not Applicable
Built-in Email Sender A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. Not Applicable
Customized Email Sender This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. Applicable
Built-in SMS Sender Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. Applicable
Dedicated SMS Sender Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. Applicable
Built-in SMS Templates Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. Rush uses the Shopify integration Recart to send SMS, offering different SMS templates.
Customized SMS Templates Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. Applicable

Shipment Analytics

Rush offers an analytics dashboard to merchants which enables them to check their shipment performance. They also provide a custom report tailored to your specific needs and requirements through their Growth plan. With all the data at your fingertips, you can optimize every aspect of your business and customize it to suit your preferences. If you require more detailed information beyond the basic reports, you can contact their support team for the Advanced plan.

Analytics Analytics Report Description Rush Analytics Report
Shipment Report Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. Applicable
Order to delivery time report Provides reports like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitor your order fulfillment and carrier performance. Applicable
On-Time Shipments Report Provides shipment on-time delivery rate, by date range, by carriers, etc. Not Applicable
Transit Times Report Reports like transit time by date range, by carrier services, etc. Applicable
Exceptions Report Monitor your shipment exception rate by date, by carriers, etc. Not Applicable
Tracking Page Report Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. Applicable
Product Recommendation Report Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. Applicable
Notification Report Report like how many email/sms sent, email open rate and click rate, etc. Applicable
Shipment Review Report Analytics for your customer reviews collected from branded tracking page. Not Applicable
Export Report Export any report in PDF for variant document type. Not Applicable
Email Report Weekly/daily/monthly report send to your email inbox. Not Applicable

Data Security

Standard Standard Description Rush Standard
SOC 2 compliance High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). Not Applicable
ISO 27001 certification ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. Not Applicable
GDPR Compliance A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. Not Applicable
CCPA Compliance A data privacy law that was enacted in the state of California, United States. Not Applicable

Collaboration

In the "Add staff" section of the Rush dashboard, clients can grant various permissions to their staff. Some permissions may be pre-selected by default, but depending on the situation, clients can request additional roles and permissions.

Feature Feature Description Rush Collaboration
Multiple seats This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. Applicable
Predefined roles Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. Not Applicable
Customized roles and permission Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. Applicable
SSO integration Login the system with your internal business account. Not Applicable
2FA Login Two-Factor Authentication (2FA) adds an extra layer of security to your account. Not Applicable
Multiple organizations Manage multiple organizations under your account to separate organizations for different business areas. Not Applicable
Sub-organizations This feature allows for distinct management of various scopes, organizing and managing different teams or departments effectively by creating sub-organizations under your main organization. Not Applicable

Integration

There are countless integrations available with Rush, from email marketing to review apps for advanced settings. For Advanced plan users, there's even a Slack integration.

Third-Party Integration Rush Third-Party Integration
Shopify Integrated
WooCommerce Not Integrated
Shopify Flow Integration Integrated
Website Builder Integration PageFly
Email Marketing App Integration Klaviyo, Omnisend, OrderlyEmails, Shopify email, SMSBump, Instagram feeds (all Growth feature)
Review App Integration LOOX, Judge.me, Stamped.io, Okendo, Yotpo, Junip, and Reviews.io
Live Chat App Integration Slack (advanced plan)
Loyalty App Integration Not Integrated
Product Sourcing Integration Dsers CJ Dropshipping AutoDS
Notification Integration PushOwl (push notification)
Translation Integration Not Integrated

Customer Support

  1. Help Center: available on the official website.
  2. 24/7 Live Chat Support: Rush’s team is available 24/7 to assist you with all aspects of setting up the app until everything is working smoothly.

Conclusion

If you want to learn more about shipment tracking software, talk to our experts now!