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Return Logic

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Return Logic Pricing

Essential$299/month
Business$599/month
EnterpriseCustom

Return Logic Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
    Shopify/Shopify Plus
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives
    Extra Credit via Fixed Amount

Warranty Management

  • Warranty
    Offers in return experience warranty solution. Customers won't need to build out an additional warranty page/experience)

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
    Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
    By Product SKU, Tag, or Type; By Return Reason
  • Instant Refund

Eligibility Rules

  • Return Window
    Fulfillment Date; Order Date; Conditional by Product Tag or Type / Event Date
  • Eligibility Rules
    Limit to One Request per Order; Bundle & Partial Returns
  • Bundle & Partial Returns
  • Blocklist
    Product Type; Product Tag; SKU
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)
    Return Request Received / Approved / Rejected; Return Reminder; Items Returned; Request Resolved

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box
    Requires 3PL/Integration

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types
    Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Resolution Time; Returns by Country/Region

Return Fraud Management

  • Fraud Detection
    No mention of fraud detection

Third-Party Integrations

  • Carriers Integration
    1
  • eCommerce Platforms
    Shopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce
  • Custom eCommerce Platform
  • Tech Partners & Solutions
    7 (Gorgias, Zendesk, Celigo)
  • 3PLs & Warehouses
    ShipHero; ShipBob
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR

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