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Return Logic vs. AfterShip Returns

Take a look at this side-by-side comparison of Return Logic and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.

At a Glance
Return Logic
AfterShip Returns
Return Notifications
Return Logic
60%
AfterShip Returns
100%
Returns Management
Return Logic
75%
AfterShip Returns
87%
Exchange Management
Return Logic
75%
AfterShip Returns
100%
Return Resolutions
Return Logic
75%
AfterShip Returns
75%
eCommerce Platforms
Return LogicShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Return Logic
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Return Logic
Warranty
AfterShip Returns
Warranty
Data Security
Return Logic
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Return Logic
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.

Return Logic customers switched to AfterShip Returns say

Smoother Exchange
Return Logic
4.0
"It would be nice if the customer would be able to change their own return."
AfterShip Returns
4.0
Get started free
"1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!"

How does AfterShip Returns boost your business?

Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns

Built for global brands and retailers

AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
https:/a.storyblok.com/f/79434/140x56/f8b0603b0c/samsung-logo-v4 Logohttps:/a.storyblok.com/f/79434/x/04575e0e3f/gymshark Logohttps:/a.storyblok.com/f/79434/x/037d032012/wish Logohttps:/a.storyblok.com/f/79434/x/ebc51f10e9/anker Logohttps:/a.storyblok.com/f/79434/x/097890490e/watsons Logohttps:/a.storyblok.com/f/79434/x/bd8788fc56/casetify Logo

Return Logic and AfterShip Returns Customers

Return Logic Top Customers

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AfterShip Returns Top Customers
HexClad CookwareShopify
Discover HexClad's hybrid cookware, blending stainless steel and non-stick tech for unmatched performance. Shop now for professional-quality cooking.
FellowShopify
Greetings fellow coffee lovers. What happens when a love for coffee and a passion for product design meet up for a romantic candlelit dinner? Fellow happens. Makers of the award winning Stagg EKG Electric Pour-Over Kettle.
PETLIBROShopify
From smart feeders with health insights to ultra-filtered automatic fountains, our award-winning products are made to magnify the bond between your pet and you.

Features Comparison

Side-by-Side comparison of features between Return Logic and AfterShip Returns.

Returns Management

  • Admin Portal
    Return Logic
    AfterShip Returns
  • Admin portal - Multi-Language Support
    Return Logic
    AfterShip Returns
  • Return Request Filtering
    Return Logic
    AfterShip Returns
  • RMA CSV Export
    Return Logic
    AfterShip Returns
  • Multi-Currency Support
    Return Logic
    AfterShip Returns
  • Return request or label expiration
    Return Logic
    AfterShip Returns
  • Shopify Resolution Tagging
    Return Logic
    AfterShip Returns
  • Edit RMA
    Return Logic
    AfterShip Returns

Returns Reason

  • Return Reasons by Group
    Return Logic
    AfterShip Returns
  • Return Sub-Reasons
    Return Logic
    AfterShip Returns
  • Return Reason Multi-Language Support
    Return Logic
    AfterShip Returns
  • Mandatory Comment and Photo Upload
    Return Logic
    AfterShip Returns

Exchange Management

  • Exchanges Available Platform
    Return LogicShopify/Shopify Plus
    AfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
  • Instant Exchange
    Return Logic
    AfterShip Returns
  • Exchange Order Tracking
    Return Logic
    AfterShip Returns
  • Incentives
    Return LogicExtra Credit via Fixed Amount
    AfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

  • Warranty
    Return Logic Offers in return experience warranty solution. Customers won't need to build out an additional warranty page/experience)
    AfterShip ReturnsEasy to localize with multi-language support and auto-translations

Fulfillment

  • Auto-Create New Shopify Order
    Return Logic
    AfterShip Returns
  • Inventory Data Sync
    Return Logic
    AfterShip Returns
  • Minimum Inventory Threshold
    Return Logic
    AfterShip Returns
  • Fulfillment Hold/Control
    Return Logic
    AfterShip Returns

Return Resolutions

  • Return Resolution
    Return LogicRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
    AfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
  • Automatic Out-of-Stock Resolutions
    Return Logic
    AfterShip Returns
  • Conditional Resolutions
    Return LogicBy Product SKU, Tag, or Type; By Return Reason
    AfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
  • Instant Refund
    Return Logic
    AfterShip Returns

Eligibility Rules

  • Return Window
    Return LogicFulfillment Date; Order Date; Conditional by Product Tag or Type / Event Date
    AfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
  • Eligibility Rules
    Return LogicLimit to One Request per Order; Bundle & Partial Returns
    AfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
  • Bundle & Partial Returns
    Return Logic
    AfterShip Returns
  • Blocklist
    Return LogicProduct Type; Product Tag; SKU
    AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
  • Allowlist/Exception List
    Return Logic
    AfterShip Returns

Return Notifications

  • Customizable Return Notification Emails
    Return Logic
    AfterShip Returns
  • Remove Solution Branding
    Return Logic
    AfterShip Returns
  • Multi-Language Emails
    Return Logic
    AfterShip Returns
  • Internal Merchant Notifications
    Return Logic
    AfterShip Returns
  • Email Types (Returns Status)
    Return LogicReturn Request Received / Approved / Rejected; Return Reminder; Items Returned; Request Resolved
    AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

  • Page Editor
    Return Logic
    AfterShip Returns
  • Multi-Language Support
    Return Logic
    AfterShip Returns
  • Custom Domain with SSL
    Return Logic
    AfterShip Returns
  • Google Analytics Tracking
    Return Logic
    AfterShip Returns
  • Embedded Returns
    Return Logic
    AfterShip Returns
  • Remove Solution Provider Branding
    Return Logic
    AfterShip Returns
  • Support Chat Box
    Return LogicRequires 3PL/Integration
    AfterShip Returns

Analytics

  • Analytics Dashboard
    Return Logic
    AfterShip Returns
  • CSV Export/Download
    Return Logic
    AfterShip Returns
  • Report Emailing
    Return Logic
    AfterShip Returns
  • Analytics Benchmarking
    Return Logic
    AfterShip Returns
  • Reports Types
    Return LogicRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Resolution Time; Returns by Country/Region
    AfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

  • Fraud Detection
    Return LogicNo mention of fraud detection
    AfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

  • Carriers Integration
    Return Logic1
    AfterShip Returns39
  • eCommerce Platforms
    Return LogicShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce
    AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
  • Custom eCommerce Platform
    Return Logic
    AfterShip Returns
  • Tech Partners & Solutions
    Return Logic7 (Gorgias, Zendesk, Celigo)
    AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
  • 3PLs & Warehouses
    Return LogicShipHero; ShipBob
    AfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
  • Webhook Connection
    Return Logic
    AfterShip Returns
  • Returns API
    Return Logic
    AfterShip Returns

Data Security

  • SOC2
    Return Logic
    AfterShip Returns
  • ISO27001
    Return Logic
    AfterShip Returns
  • GDPR
    Return Logic
    AfterShip Returns

Pricing Comparison

Return Logic Pricing

Essential$299/month
Business$599/month
EnterpriseCustom

AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year

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