Return Logic vs. ZigZag
Take a look at this side-by-side comparison of Return Logic, ZigZag, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Return Logic
60%
ZigZag
0%
AfterShip Returns
100%
Returns Management
Return Logic
75%
ZigZag
0%
AfterShip Returns
87%
Exchange Management
Return Logic
75%
ZigZag
0%
AfterShip Returns
100%
Return Resolutions
Return Logic
75%
ZigZag
0%
AfterShip Returns
75%
eCommerce Platforms
Return LogicShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce
ZigZag
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Return Logic
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
ZigZag
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Return Logic
Warranty
ZigZag
AfterShip Returns
Warranty
Data Security
Return Logic
ZigZag
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Return Logic
ZigZag
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Return Logic, ZigZag, and AfterShip Returns Customers
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Features Comparison
Side-by-Side comparison of features among Return Logic, ZigZag, and AfterShip Returns.
Return Logic
ZigZag
AfterShip Returns
Returns Management
- Admin PortalReturn LogicZigZagAfterShip Returns
- Admin portal - Multi-Language SupportReturn LogicZigZagAfterShip Returns
- Return Request FilteringReturn LogicZigZagAfterShip Returns
- RMA CSV ExportReturn LogicZigZagAfterShip Returns
- Multi-Currency SupportReturn LogicZigZagAfterShip Returns
- Return request or label expirationReturn LogicZigZagAfterShip Returns
- Shopify Resolution TaggingReturn LogicZigZagAfterShip Returns
- Edit RMAReturn LogicZigZagAfterShip Returns
Returns Reason
- Return Reasons by GroupReturn LogicZigZagAfterShip Returns
- Return Sub-ReasonsReturn LogicZigZagAfterShip Returns
- Return Reason Multi-Language SupportReturn LogicZigZagAfterShip Returns
- Mandatory Comment and Photo UploadReturn LogicZigZagAfterShip Returns
Exchange Management
- Exchanges Available PlatformReturn LogicShopify/Shopify PlusZigZagAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeReturn LogicZigZagAfterShip Returns
- Exchange Order TrackingReturn LogicZigZagAfterShip Returns
- IncentivesReturn LogicExtra Credit via Fixed AmountZigZagAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyReturn Logic Offers in return experience warranty solution. Customers won't need to build out an additional warranty page/experience)ZigZagAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderReturn LogicZigZagAfterShip Returns
- Inventory Data SyncReturn LogicZigZagAfterShip Returns
- Minimum Inventory ThresholdReturn LogicZigZagAfterShip Returns
- Fulfillment Hold/ControlReturn LogicZigZagAfterShip Returns
Return Resolutions
- Return ResolutionReturn LogicRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift ReturnsZigZagAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsReturn LogicZigZagAfterShip Returns
- Conditional ResolutionsReturn LogicBy Product SKU, Tag, or Type; By Return ReasonZigZagAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundReturn LogicZigZagAfterShip Returns
Eligibility Rules
- Return WindowReturn LogicFulfillment Date; Order Date; Conditional by Product Tag or Type / Event DateZigZagAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesReturn LogicLimit to One Request per Order; Bundle & Partial ReturnsZigZagAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsReturn LogicZigZagAfterShip Returns
- BlocklistReturn LogicProduct Type; Product Tag; SKUZigZagAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListReturn LogicZigZagAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsReturn LogicZigZagAfterShip Returns
- Remove Solution BrandingReturn LogicZigZagAfterShip Returns
- Multi-Language EmailsReturn LogicZigZagAfterShip Returns
- Internal Merchant NotificationsReturn LogicZigZagAfterShip Returns
- Email Types (Returns Status)Return LogicReturn Request Received / Approved / Rejected; Return Reminder; Items Returned; Request ResolvedZigZagAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorReturn LogicZigZagAfterShip Returns
- Multi-Language SupportReturn LogicZigZagAfterShip Returns
- Custom Domain with SSLReturn LogicZigZagAfterShip Returns
- Google Analytics TrackingReturn LogicZigZagAfterShip Returns
- Embedded ReturnsReturn LogicZigZagAfterShip Returns
- Remove Solution Provider BrandingReturn LogicZigZagAfterShip Returns
- Support Chat BoxReturn LogicRequires 3PL/IntegrationZigZagAfterShip Returns
Analytics
- Analytics DashboardReturn LogicZigZagAfterShip Returns
- CSV Export/DownloadReturn LogicZigZagAfterShip Returns
- Report EmailingReturn LogicZigZagAfterShip Returns
- Analytics BenchmarkingReturn LogicZigZagAfterShip Returns
- Reports TypesReturn LogicRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Resolution Time; Returns by Country/RegionZigZagAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionReturn LogicNo mention of fraud detectionZigZagAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationReturn Logic1ZigZagAfterShip Returns39
- eCommerce PlatformsReturn LogicShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerceZigZagAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformReturn LogicZigZagAfterShip Returns
- Tech Partners & SolutionsReturn Logic7 (Gorgias, Zendesk, Celigo)ZigZagAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesReturn LogicShipHero; ShipBobZigZagAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionReturn LogicZigZagAfterShip Returns
- Returns APIReturn LogicZigZagAfterShip Returns
Data Security
- SOC2Return LogicZigZagAfterShip Returns
- ISO27001Return LogicZigZagAfterShip Returns
- GDPRReturn LogicZigZagAfterShip Returns
Pricing Comparison
Return Logic Pricing
Essential$299/month
Business$599/month
EnterpriseCustom
ZigZag Pricing
We don't have enough data
You can subscribe to receive the data updates.AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year