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Returns software

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What is returns software?

Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.

See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets

How to choose returns software?

Identify your specific needs

Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.

Identify Key Features

Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.

Check Integrations and Compatibility

Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.

Customer experience

It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.

Analytics and Reporting

Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.

Customer Support

Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.

Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. Loop Returns leads with a notable 42.59% share.2. In second place, AfterShip Returns at 17.82% share.3. Meanwhile, ReturnGo at 12.24% share.
  1. Loop Returns1K-10K installs
    Loop Returns is a return portal that automated all the returns and refunds of products.
  2. AfterShip Returns1K-10K installs
    Returns automation that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue.
  3. ReturnGO501-1K installs
    ReturnGO's AI-driven returns management platform significantly improves customer lifetime value and post-purchase experience.
  4. Return Prime301-500 installs
    Return Prime is an application to manage returns for Shopify stores.
  5. Narvar Return & Exchange301-500 installs
    No description available for Narvar Return & Exchange.
  6. Narvar Return & Exchange301-500 installs
    No description available for Narvar Return & Exchange.
  7. Returnly101-200 installs
    Returnly is the provider of digital return experiences for direct-to-consumer brands.
  8. postco101-200 installs
    No description available for postco.
  9. EcoReturns51-100 installs
    No description available for EcoReturns.
  10. Return Rabbit51-100 installs
    No description available for Return Rabbit.
  11. Refundid51-100 installs
    Refundid provides ecommerce customers instant refunds for their online returns.
  12. Shoprunner21-30 installs
    ShopRunner is a service offering consumers free two-day shipping and returns on online orders placed with certain retailers.
  13. ShippyPro21-30 installs
    ShippyPro is the complete shipping software for ecommerce that helps worldwide merchants to ship, track, and manage returns for their orders.
  14. Happy Returns11-20 installs
    Happy Returns is a return software and reverse logistics company, provides a packaging-free, in-person way for customers to return an online purchase for an immediate refund.
  15. Optoro1-10 installs
    No description available for Optoro.
  16. AfterShip Returns Center1-10 installs
    AfterShip Returns Center is an interactive self-service return solution.
  17. Seven Senders
    No description available for Seven Senders.
  18. Seko OmniReturns
    Seko OmniReturns is an online portal used on ecommerce websites for customers to create returns and shipping labels globally. Seko is a global logistics company offering both the technology and reverse logistics.
  19. Return Logic
    No description available for Return Logic.
  20. parcelLab Retain
    No description available for parcelLab Retain.

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