Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
How to choose returns software?
Identify your specific needs
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Identify Key Features
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Check Integrations and Compatibility
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
Customer experience
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Analytics and Reporting
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Customer Support
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. Loop Returns leads with a notable 42.59% share.2. In second place, AfterShip Returns at 17.82% share.3. Meanwhile, ReturnGo at 12.24% share.
- No description available for Loop Returns.Loop Returns1K-10K installs
- AfterShip Returns offers an automated solution to simplify returns, boost efficiency, and recover lost revenue. Encourage exchanges over refunds to recapture sales, while smart return rules help reduce return rates. Set automation rules like auto-refund and auto-restock to save time and minimize manual tasks. Provide a smooth customer experience with branded self-service returns pages and automated email updates. Customize refund and exchange options to increase satisfaction. Use regional return routing and carrier settings for faster, more cost-effective returns and restocking. Manage everything in one centralized portal with performance insights to drive better decisions.AfterShip Returns1K-10K installs4.7Free Trial
- No description available for ReturnGo.ReturnGo501-1K installs
- Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, offer in-store return, refund via store credit & automate process for more efficient returns management. Connect your choice of logistics and WMS for a seamless returns operation. Migrate to a futuristic solution easily from any other returns app. - Customer friendly return portal yet fully customisable - Automatically send return label and create replacement orders on Shopify - Refund to card or gift card along with other refund methods - In-store returns, smart exchanges, promote store credit refunds and lot more - Connect with 30+ apps or build your own integration using our webhooks and APIsReturn Prime501-1K installs
- No description available for Narvar Return & Exchange.Narvar Return & Exchange301-500 installs
- No description available for Narvar Return & Exchange.Narvar Return & Exchange301-500 installs
- PostCo provides you with a returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Customise your portal's design while automating your return policies - a delightful return experience increases customer loyalty! Now with reNEW: Enable your customers to purchase from your returners. Save on warehousing costs and save the environment. It takes minutes to get set up. Let's get you started with a custom onboarding or setting up custom integrations. - Configure policy rules to enable specific return outcomes based on your needs - Offer store credit, refund, and exchanges for equal or higher value products - Automate shipping label generation with custom or 50+ ready-made integrations - Personalise your return portal and flow: questions, return reasons, image upload - Uanlock peer-to-peer returns, enabling repurchasing on a new sales channelPostCo101-200 installs
- Returnly has been sunset in July 2023 by Affirm, which purchased Returnly for $300 million in June 2021. Returnly was the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.Returnly101-200 installs
- No description available for EcoReturns.EcoReturns51-100 installs
- Refundid provides ecommerce customers instant refunds for their online returns.Refundid51-100 installs
- Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process. - Automate returns for exchange, store credit, or refund with a branded portal - Pre-paid labels and tracking for major carriers around the world - Exchange for higher, same, and lower priced products - Proprietary exchange product recommendations and exchange incentives - Actionable analytics & ROI-based reportingReturn Rabbit51-100 installs
- ShippyPro is the complete shipping solution that helps you manage shipping, tracking and returns for your ecommerce orders easily, offering the delivery experience clients expect from your online stores. Decrease the time to ship, proactively inform your customers with tracking emails and make it easier for them to return an item, while cutting down shipping & operational costs. Connect your Carriers and Sales Channels and get to scale your ecommerce exponentially. - Compare shipping rates and print shipping labels in bulk - Keep track of your orders and proactively inform customers of every event - Automate your return process, offering pleasant experiences to your clients - Get plugged with 160+ Carriers & 80+ Sales Channels to cover every geographyShippyPro31-50 installs
- ShopRunner is a service offering consumers free two-day shipping and returns on online orders placed with certain retailers.Shoprunner21-30 installs
- No description available for Happy Returns.Happy Returns11-20 installs
- No description available for Optoro.Optoro1-10 installs
- AfterShip Returns Center is an interactive self-service return solution.AfterShip Returns Center1-10 installs
- Seko OmniReturns is an online portal used on ecommerce websites for customers to create returns and shipping labels globally. Seko is a global logistics company offering both the technology and reverse logistics.Seko OmniReturns
- No description available for Return Logic.Return Logic
- Seven Senders is a delivery platform that specializes in optimizing shipping processes and providing a unique shopping experience for customers. It connects shippers with local last-mile carrier networks across Europe, offering a fast and efficient delivery solution tailored to the needs and demands of end customers. Founded in Berlin, Germany, in 2014, Seven Senders has raised significant funding and operates with the motto "You sell. We deliver," focusing on reducing shipping costs and delivery times while enhancing real-time insights into parcel shipping performance for e-tailers. The company has expanded its services to include various product areas such as 7S Shipping, 7S Tracking, and 7S Analytics, which collectively help improve the logistics and after-sales process for online stores.Seven Senders
- MetaPack Returns is a suite of tools designed to streamline the returns process for retailers and improve the post-purchase experience for customers.Metapack Returns