Narvar Return & Exchange

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Narvar Return & Exchange Features

Returns Management

Admin Portal
Admin portal - Multi-Language Support
Return Request Filtering
RMA CSV Export
Multi-Currency Support
Return request or label expiration
Shopify Resolution Tagging
Edit RMA

Returns Reason

Return Reasons by Group
Return Sub-Reasons
Return Reason Multi-Language Support
Mandatory Comment and Photo Upload

Exchange Management

Exchanges Available Platform
No exchange for other items solution
Instant Exchange
Exchange Order Tracking
No exchange for other items solution
Incentives
No exchange for other items solution

Warranty Management

Warranty
No warranty returns

Fulfillment

Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control

Return Resolutions

Return Resolution
Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Gift Returns
Automatic Out-of-Stock Resolutions
Conditional Resolutions
Stackable And/Or Conditions; Stackable Resolutions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason
Instant Refund

Eligibility Rules

Return Window
Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date
Eligibility Rules
Limit to One SKU per Request; Discount Items
Bundle & Partial Returns
Blocklist
Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code
Allowlist/Exception List

Return Notifications

Customizable Return Notification Emails
Remove Solution Branding
Multi-Language Emails
Internal Merchant Notifications
Email Types (Returns Status)
Return Request Received / Approved / Rejected; Items Returned; Request Resolved

Branded Returns Page

Page Editor
Multi-Language Support
Custom Domain with SSL
Google Analytics Tracking
Embedded Returns
Remove Solution Provider Branding
Support Chat Box

Analytics

Analytics Dashboard
CSV Export/Download
Report Emailing
Analytics Benchmarking
Reports Types
Return Requests & Rate Return Resolutions Return Reasons Return Methods Resolution Time

Return Fraud Management

Fraud Detection
No mention of fraud detection

Third-Party Integrations

Carriers Integration
300+ (including tracking)
eCommerce Platforms
Shopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Custom eCommerce Platform
Tech Partners & Solutions
Klaviyo, Gorgias, Zendesk, Celigo, Netsuite
3PLs & Warehouses
Webhook Connection
Returns API

Data Security

SOC2
ISO27001
GDPR