Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
See how AfterShip helps save revenue from returns
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
How to choose returns software?
Identify your specific needs
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Identify Key Features
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Check Integrations and Compatibility
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
Customer experience
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Analytics and Reporting
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Customer Support
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
Find your optimal software solution
This chart displays the market share of the top 10 Returns software in 2025, highlighting the most popular tools used by online merchants.1. AfterShip Returns leads with a notable 30.14% share.2. In second place, Loop Returns at 27.34% share.3. Meanwhile, Return Prime at 14.79% share.
- parcelLab Retain is a comprehensive solution designed to transform the returns, warranty, and exchanges process into a digital experience. It aims to turn potential customer dissatisfaction into opportunities for revenue retention by digitizing these processes.parcelLab Retain
- Sorted is a global SaaS company that provides data-driven software for checkouts, warehouses, and shipping.Sorted Return
- Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift cards, and auto approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges. - Seamlessly integrates with Shopify auto-sync loop returns status to Shopify. - Branded return portal & Automated notification to keep customer updated. - Refund to store credit, gift card, discount code or original payment method. - Automatically approve return & exchange requests, refunds and restocks - Integration with Shippo, Easypost, Fedex,... to create return shipping labelsSynctrack Returns and Exchanges (Returns Drive)
- No description available for Linc.Linc
- Return Helper is a comprehensive return management solution designed to streamline and optimize the return process and aftermarket activities for retailers. With a focus on meeting the needs of cross-border merchants, we offer seamless integration with over 15 overseas warehouses in countries including the U.S., Canada, U.K., France, Italy, Germany, Poland, Australia, Japan, Malaysia, Singapore, Hong Kong, Taiwan, and China. Our platform also connects with 30 international shipping partners. - Customize your returns portal - logo, color, image, and return reasons. - Smart rules for specific return outcomes - return windows, non-returnable items, - Automate shipping label generation with 30+ carrier integrations. - Send emails to customers at each step of the return process in multiple language - Local return collection services available through warehouses in 15 countries.Return Helper
- Parcel Perform is a leading Data & Delivery Experience Platform that empowers modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations. It offers powerful data integrations, parcel tracking, delivery notifications, and logistics performance reports in real-time. The platform is designed to improve customer lifetime value, lower logistics costs, and enhance customer service operations by harnessing the power of data. Founded in 2014, Parcel Perform has a comprehensive data pipeline that aggregates logistics event data across 1,000+ carriers into a global standard, streamlining location, language, and timezone data with crucial information such as AI-generated estimated delivery dates and proof-of-delivery. The platform is scalable, GDPR-compliant, ISO 27001 certified, and available in 30+ languages, making it a robust solution for businesses looking to enhance their delivery experiences.Parcel Perform Returns
- No description available for WeSupply.WeSupply
- AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales.AfterShip
- Boomerang provides technology platforms specializing in reverse logistics. Our Shopify application enables home pickup of returns with a proprietary network of major carriers and local couriers.Boomerang
- 12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform streamlines the inflow of product returns from customers and the redeployment of returned products.12Return4.0
- No description available for Blue Yonder Returns Initiation.Blue Yonder Returns Initiation
- No description available for Blue Yonder Returns Orchestration.Blue Yonder Returns Orchestration
- Eshopbox is an end-to-end e-commerce fulfilment platform. It focuses on streamlining and optimizing the entire supply chain for online brands and retailers. It offers a comprehensive range of solutions, ranging from inventory management, warehousing, to complete shipping and return management. Eshopbox holds a strong network of well-equipped fulfilment centres across India, enabling brands to store inventory closer to customers and ensuring faster delivery across 29,000+ pin codes. It provides the seamless integration of online marketplaces and stores, real-time inventory tracking, and data-driven insights that empower brands and businesses to scale competently to boost operational efficiency and customer satisfaction.Eshopbox
- We set out with an audacious vision — to reinvent enterprise supply chain management. We have built from scratch a synchronized enterprise supply chain suite that uses only the best Internet-native technologies and leverages the knowledge gained from the rapid evolution of supply chain management. The solutions we are delivering are developed by some of the most creative and experienced minds in the supply chain business. Members of this team helped define and launch the supply chain software industry with their pioneering work in the areas of in-memory optimization and planning systems.Evavi4.8
- Ordoro: hard to say, very easy to use. Streamline your inventory, shipping, and/or dropshipping. Whether you're just getting started or already in full swing, we've got you covered with three powerful apps—shipping, inventory, and dropshipping—designed to streamline and automate your daily order management tasks. Select any combination of our apps to help you re-focus on growth! Finally, feel confident in your decision-making with unrivaled visibility, control, and support. Conquer more complexity in less time with Ordoro. Start your 15-Day FREE TRIAL today at Ordoro.com!Ordoro4.8Free Trial
- ReBOUND is helping hundreds of retailers leverage returns to increase international sales through a simplified and reliable return process!Rebound Returns
- Take customer lifetime value to the next level. Build loyalty among your customers by offering a one-of-a-kind return experience.Rich Returns3.0
- Saara Returns Reduction not only improves customer return experience but also improve revenues by providing intelligent exchange options under a fully branded workflow. Its Artificial intelligence helps you reduce returns by up to 30%. It has all the other features such as return rules, policies, and print return labels.Saara Return Reduction2.0
- Join 1500+ retailers of all sizes across the globe automatically claim refunds for 50+ shipping carrier errors including late deliveries. Use technology to deliver a superior last-mile experience by intelligently predicting carrier errors like ‘late deliveries’ and fix them before they affect your customer. We support more than 16 global shipping carriers.LateShipment.com
- The world needs supply chains that can adapt quickly - That means they are integrated, data first, responsive and resilient. 7bridges gives you the ability to understand the impact of every decision you make - gathering all your data in one powerful platform so you have full control and a birds-eye view. Our AI lets you test out new ideas and adapt to real world disruptions; giving you more room to innovate. Today, some of the world’s top brands use 7bridges and regularly achieve: - An average of 16% direct cost savings on shipments - 18 % better procurement rates with logistics companies - 3X return on investment within twelve months of signing 7bridges is committed to reinventing supply chain management because smarter supply chains benefit everyone.7bridges4.5