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Live chat software

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Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.

This chart displays the market share of the top 10 Live chat software in 2025, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.94% share.2. In second place, Tawk.to at 17.96% share.3. Meanwhile, Tidio at 10.39% share.
  1. Facebook Chat Plugin21K-30K installs
    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
  2. Tawk.to21K-30K installs
    Tawk.to is a free messaging app to monitor and chat with the visitors to a website, mobile app.
  3. Tidio11K-20K installs
    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
  4. LiveChat1K-10K installs
    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
  5. JivoChat1K-10K installs
    JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
  6. Zendesk Chat1K-10K installs
    Zendesk Chat is a live chat and communication widget.
  7. Gorgias1K-10K installs
    Gorgias is a helpdesk and chat solution designed for ecommerce stores.
  8. HubSpot Chat1K-10K installs
    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
  9. Re:amaze1K-10K installs
    Re:amaze is a multi-brand customer service, live chat, and help desk solution.
  10. Olark1K-10K installs
    Olark is a cloud-based live chat solution.
  11. Intercom1K-10K installs
    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
  12. Crisp Live Chat1K-10K installs
    Crisp Live Chat is a live chat solution with free and paid options.
  13. Chatra1K-10K installs
    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
  14. Channel.io1K-10K installs
    Channel.io is an all-in-one business communication platform that helps businesses connect with customers.
  15. Pure Chat1K-10K installs
    Pure Chat is a live chat solution for small to mid-sized teams.
  16. WhatsApp Business Chat1K-10K installs
    WhatsApp Business is a free to download app available on Android and iPhone using which businesses can connect with their customers.
  17. ManyChat1K-10K installs
    ManyChat is a service that allows you to create chatbots for Facebook Messenger.
  18. Freshchat1K-10K installs
    Freshchat is a cloud-hosted live messaging and engagement application.
  19. Help Scout1K-10K installs
    Help Scout is a customer service platform including email, a knowledge base tool and live chat.
  20. Salesforce Service Cloud501-1K installs
    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

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