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Live chat software

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Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.

This chart displays the market share of the top 10 Live chat software in 2025, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.94% share.2. In second place, Tawk.to at 17.96% share.3. Meanwhile, Tidio at 10.39% share.
  1. Ada101-200 installs
    Ada is an automated customer experience company that provides chat bots used in customer support.
  2. Callbell101-200 installs
    Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
  3. WidgetWhats101-200 installs
    WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
  4. Shopify Chat101-200 installs
    Shopify Chat is Shopify's native live chat function that allows you to have real-time conversations with customers visiting your Shopify store.
  5. VirtualSpirits101-200 installs
    VirtualSpirits is a chatbot and live-chat service for websites.
  6. Landbot101-200 installs
    Landbot is a no code conversational chatbots, conversational landing pages and website, interactive survey and lead generation bot.
  7. HappyFox Live Chat51-100 installs
    HappyFox is a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat.
  8. ApexChat51-100 installs
    ApexChat is a company that provides businesses with live chat software and services to facilitate real-time customer engagement, support, lead generation, and enhanced online interactions.
  9. Bold Chat51-100 installs
    BoldChat is a live chat platform.
  10. Goftino51-100 installs
    Goftino is an online chat service for web users.
  11. Leadster51-100 installs
    Leadster is a conversation marketing plataform based on chatbot.
  12. LimeChat51-100 installs
    LimeChat is India's first level-3 AI chatbot company.
  13. Dotdigital Chat51-100 installs
    Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
  14. Rocket.Chat51-100 installs
    Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
  15. Glassix51-100 installs
    Glassix is an omnichannel messaging platform for service, sales, and support centers.
  16. Zendesk Sunshine Conversations51-100 installs
    Zendesk Sunshine Conversations lets you share a single, continuous conversation with every team in your business. With a unified API and native connectors to popular business applications like Zendesk and Slack, everyone in your organization can get access to a single view of the customer conversation.
  17. yellow.ai51-100 installs
    yellow.ai provides chatbot and automation services.
  18. Apple Business Chat31-50 installs
    Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
  19. Tiledesk31-50 installs
    Tiledesk is the full-stack open-source Live Chat with built-in Chatbots, written in Node.js and Angular.
  20. Solvvy31-50 installs
    Solvvy provides live chat and chatbot services.

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