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Live chat software

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Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.

This chart displays the market share of the top 10 Live chat software in 2025, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.94% share.2. In second place, Tawk.to at 17.96% share.3. Meanwhile, Tidio at 10.39% share.
  1. CoRover
    CoRover is a conversational AI chatbot platform with proprietary cognitive AI technology.
  2. Imber
    Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
  3. Rotic
    Rotic is a conversion chatbot that answers questions, captures contacts, and books meetings.
  4. Suiteshare
    Suiteshare powers conversational shopping experiences.
  5. Jitsi
    Jitsi is a free and open-source multiplatform voice (VoIP), videoconferencing and instant messaging applications for the web platform.
  6. Smartsupp
    Smartsupp is a live chat tool that offers visitor recording feature.
  7. Gist
    Gist is email marketing automation, live chat, and helpdesk software.
  8. Pipedrive
    Pipedrive is a cloud-based sales CRM.
  9. iSina Chat
    iSina Chat is a live chat service that provides online support and FAQ for customers.
  10. Crikle
    Crikle is a multichannel customer engagement software.
  11. Aircall
    Aircall is a cloud-based phone system for customer support and sales teams.
  12. InSyncai
    InSyncai offers a conversational platform for enterprises to design and build chatbots having applications in customer support and services.
  13. InforUMobile
    InforUMobile is a multi-channel system that enables digital communication with customers, offering various channels for interacting and engaging with users, developed by the Shamir Systems Group.
  14. Element
    Element is a Matrix-based end-to-end encrypted messenger and secure collaboration app.
  15. Spatie Support Bubble
    Spatie Support Bubble is a non-intrusive support form.
  16. Tencent QQ
    Tencent QQ also known as QQ, is an instant messaging software service and web portal developed by the Chinese tech giant Tencent.

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