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Live chat software

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Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.

This chart displays the market share of the top 10 Live chat software in 2025, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.94% share.2. In second place, Tawk.to at 17.96% share.3. Meanwhile, Tidio at 10.39% share.
  1. Trengo501-1K installs
    Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
  2. LiveAgent501-1K installs
    LiveAgent is an online live chat platform. The software provides a ticket management system.
  3. Drift501-1K installs
    Drift is a conversational marketing platform.
  4. MyLiveChat501-1K installs
    MyLiveChat is a live chat developed by CuteSoft.
  5. UserLike501-1K installs
    Userlike is a cloud-based live chat solution that can be integrated with existing websites.
  6. LivePerson501-1K installs
    LivePerson is a tool for conversational chatbots and messaging.
  7. Oct8ne501-1K installs
    Oct8ne is a visual customer service software.
  8. Provide Support301-500 installs
    Provide Support is a SaaS for customer service that includes live chat, real-time website monitoring, chat statistics.
  9. SnapEngage301-500 installs
    SnapEngage is a live chat solution that caters to businesses across various industries.
  10. Czater301-500 installs
    Czater is an live chat solution with extended CRM and videochat features.
  11. LiveZilla201-300 installs
    LiveZilla is a web-based live support platform.
  12. Kustomer201-300 installs
    Kustomer is a CRM platform.
  13. Comm100201-300 installs
    Comm100 is a provider of customer service and communication products.
  14. Carrot quest101-200 installs
    Carrot quest is a customer engagement and communication platform that aids businesses in improving interactions with users and customers through targeted messaging, in-app messaging, live chat, email campaigns, and user behavior tracking.
  15. Gladly101-200 installs
    Gladly is a customer service platform.
  16. Front Chat101-200 installs
    Front Chat is the live website chat solution that you can manage straight from your inbox.
  17. iAdvize101-200 installs
    iAdvize is a conversational marketing platform that connects customers in need of advice with experts who are available 24/7 via messaging.
  18. Chaport101-200 installs
    Chaport is a multi-channel live chat and chatbot software for business.
  19. Chatwoot101-200 installs
    Chatwoot is a customer support tool for instant messaging channels.
  20. Chekkit101-200 installs
    Chekkit is an all-in-one review, messaging, and lead inbox software.

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