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Issue trackers software

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Issue trackers are software tools used by teams to manage and keep track of issues or tasks that need to be resolved in order to improve products or services. They enable teams to collaborate, prioritize, assign tasks, report on progress and also provide reports and intelligence on issues, allowing teams to make informed decisions and take decisive actions.

This chart displays the market share of the top 10 Issue trackers software in 2025, highlighting the most popular tools used by online merchants.1. Sentry leads with a notable 93.74% share.2. In second place, Help Scout at 2.06% share.3. Meanwhile, BugHerd at 1.43% share.
  1. Sentry31K-50K installs
    Sentry is an open-source platform for workflow productivity, aggregating errors from across the stack in real time.
  2. Help Scout1K-10K installs
    Help Scout is a customer service platform including email, a knowledge base tool and live chat.
  3. BugHerd501-1K installs
    BugHerd is a cloud-based feedback collection and bug management tool.
  4. Noibu501-1K installs
    Noibu helps ecommerce websites detect revenue-impacting errors on their websites and provides them with the information needed to resolve them.
  5. Medallia301-500 installs
    Medallia (formerly Kampyle) is a complete customer feedback platform that helps digital enterprises listen, understand, and act across all digital touch-points.
  6. Marker201-300 installs
    Marker.io is an issue tracker solution for Project Managers, QA Testers and Agency Clients to report feedback & bugs to developers.
  7. GetFeedback201-300 installs
    GetFeedback (formerly Usabilla) is a user feedback solution for collecting qualitative and quantitative user feedback across digital channels including websites, apps and emails.
  8. Mopinion31-50 installs
    Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints.
  9. Honeybadger31-50 installs
    Honeybadger provides exception and uptime monitoring to keep your web apps error-free.
  10. UserVoice11-20 installs
    UserVoice is a management to collect and analyse feedback from customers.
  11. UserReport11-20 installs
    UserReport is an online survey and feedback management platform.
  12. Canny1-10 installs
    Canny is a cloud-based solution that helps small to large businesses collect, analyse, prioritise and track user feedback to make informed product decisions.
  13. Rollbar1-10 installs
  14. UptimeRobot1-10 installs
    UptimeRobot is a web-based software that is designed to monitor the sites frequently to check whether any site is down owing to server problem or any bug in coding.
  15. Trac1-10 installs
  16. Redmine1-10 installs
    Redmine is a free and open-source, web-based project management and issue tracking tool.
  17. HetrixTools1-10 installs
    HetrixTools is an uptime and blacklist monitoring platform.
  18. Atlassian Jira1-10 installs
  19. Hund.io
    Hund.io is an automated status pages with monitoring.
  20. Oh Dear
    The all-in-one monitoring tool for your entire website. Oh Dear monitors uptime, SSL certificates, broken links, scheduled tasks, application health, DNS, domain expiry and more.

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