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ReturnGO Pricing

Premium$121/monthUp to 2,000 annual returns
Pro$297/monthUp to 5,000 annual returns

ReturnGO Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
    Shopify/Shopify Plus
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty
    Offer warranty portal


  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
    Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
    Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason
  • Instant Refund

Eligibility Rules

  • Return Window
    Fulfillment Date; Order Date; Delivery Date; Conditional by Resolution / Product Tag or Type / Event Date
  • Eligibility Rules
    Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Bundle & Partial Returns
  • Bundle & Partial Returns
  • Blocklist
    Order Tag; Product Type; Product Tag; Customer Return Count; SKU; Discount Code
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)
    Return Request Received / Approved / Rejected; Exchange Charge Reminder; Items Returned

Branded Returns Page

  • Page Editor
  • Multi-Language Support
    Must Contact Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box


  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types
    Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Logistics Costs; Return Methods; Resolution Time

Return Fraud Management

  • Fraud Detection
    No mention of fraud detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
    8 (Klaviyo, Gorgias, Zendesk)
  • 3PLs & Warehouses
    ShipHero; ShipBob
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR

Stores using ReturnGO

There are 2569 eCommerce online stores in our database currently using ReturnGO to grow their business. Read on to discover how these stores are leveraging ReturnGO to achieve success.

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