Frate Returns
Frate Returns Overview
Frate is an automated returns and exchanges platform that focuses on reducing returns sent to stores/warehouses. Brands like Schutz, Felina, Peace Collective, Alexandre Birman, and Arezzo are all brands that trust Frate to manage their customer returns. Why? - We focus on reducing returns, rather than simply automating them - Peer to peer returns which reduces costs by 33% and carbon emissions by 27% - Unlimited return requests (no up-charges if you have a high-volume month) - AI virtual item condition assessment so the quality of items can be assessed before sending a label (ex. tags still on t-shirt) - Catered support through Slack (no email support, and no low-level account managers)
Company Information
About Frate
Frate Inc is a logistics and transportation services company that operates through its website, www.frate.co. The company specializes in streamlining freight operations by offering a digital platform that connects shippers with carriers. Frate Inc is committed to enhancing efficiency in the shipping process, providing real-time tracking, and ensuring cost-effective solutions for freight management. By leveraging technology, the company aims to simplify logistics, improve transparency in supply chains, and deliver reliable transportation services tailored to meet the diverse needs of its clients.
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Frate Returns Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available Platform
- Instant Exchange
- Exchange Order Tracking
- Incentives
Warranty Management
- Warranty
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions
- Instant Refund
Eligibility Rules
- Return Window
- Eligibility Rules
- Bundle & Partial Returns
- Blocklist
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types
Return Fraud Management
- Fraud Detection
Third-Party Integrations
- Carriers Integration
- eCommerce Platforms
- Custom eCommerce Platform
- Tech Partners & Solutions
- 3PLs & Warehouses
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR