Shoprunner vs. Return Prime
Take a look at this side-by-side comparison of Shoprunner, Return Prime, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Shoprunner
0%
Return Prime
0%
AfterShip Returns
100%
Returns Management
Shoprunner
0%
Return Prime
0%
AfterShip Returns
87%
Exchange Management
Shoprunner
0%
Return Prime
0%
AfterShip Returns
100%
Return Resolutions
Shoprunner
0%
Return Prime
0%
AfterShip Returns
75%
eCommerce Platforms
Shoprunner
Return Prime
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Shoprunner
Return Prime
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Shoprunner
Return Prime
AfterShip Returns
Warranty
Data Security
Shoprunner
Return Prime
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Shoprunner
Return Prime
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Shoprunner, Return Prime, and AfterShip Returns Customers
kate spade new yorkSalesforce Commerce Cloud
HUGO BOSSSalesforce Commerce Cloud
AllbirdsShopify
Tifosi OpticsShopify
T&C Surf DesignsShopify
Miss CircleShopify
HexClad CookwareShopify
ShokzShopify
Timex USShopify
Total Customers by Region
Top 2 Regions of Shoprunner Customers
- United States (21-30 Customers)
- Germany (1-10 Customers)
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of Shoprunner Customers
- Apparel (11-20 Customers)
- Beauty & Fitness (1-10 Customers)
- Food & Drink (1-10 Customers)
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of Shoprunner Customers
- $100.00K to $1.00M (1-10 Customers)
- $1.00M to $10.00M (1-10 Customers)
- $10.00M to $100.00M (1-10 Customers)
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Features Comparison
Side-by-Side comparison of features among Shoprunner, Return Prime, and AfterShip Returns.
Shoprunner
Return Prime
AfterShip Returns
Returns Management
- Admin PortalShoprunnerReturn PrimeAfterShip Returns
- Admin portal - Multi-Language SupportShoprunnerReturn PrimeAfterShip Returns
- Return Request FilteringShoprunnerReturn PrimeAfterShip Returns
- RMA CSV ExportShoprunnerReturn PrimeAfterShip Returns
- Multi-Currency SupportShoprunnerReturn PrimeAfterShip Returns
- Return request or label expirationShoprunnerReturn PrimeAfterShip Returns
- Shopify Resolution TaggingShoprunnerReturn PrimeAfterShip Returns
- Edit RMAShoprunnerReturn PrimeAfterShip Returns
Returns Reason
- Return Reasons by GroupShoprunnerReturn PrimeAfterShip Returns
- Return Sub-ReasonsShoprunnerReturn PrimeAfterShip Returns
- Return Reason Multi-Language SupportShoprunnerReturn PrimeAfterShip Returns
- Mandatory Comment and Photo UploadShoprunnerReturn PrimeAfterShip Returns
Exchange Management
- Exchanges Available PlatformShoprunnerReturn PrimeAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeShoprunnerReturn PrimeAfterShip Returns
- Exchange Order TrackingShoprunnerReturn PrimeAfterShip Returns
- IncentivesShoprunnerReturn PrimeAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyShoprunnerReturn PrimeAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderShoprunnerReturn PrimeAfterShip Returns
- Inventory Data SyncShoprunnerReturn PrimeAfterShip Returns
- Minimum Inventory ThresholdShoprunnerReturn PrimeAfterShip Returns
- Fulfillment Hold/ControlShoprunnerReturn PrimeAfterShip Returns
Return Resolutions
- Return ResolutionShoprunnerReturn PrimeAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsShoprunnerReturn PrimeAfterShip Returns
- Conditional ResolutionsShoprunnerReturn PrimeAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundShoprunnerReturn PrimeAfterShip Returns
Eligibility Rules
- Return WindowShoprunnerReturn PrimeAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesShoprunnerReturn PrimeAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsShoprunnerReturn PrimeAfterShip Returns
- BlocklistShoprunnerReturn PrimeAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListShoprunnerReturn PrimeAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsShoprunnerReturn PrimeAfterShip Returns
- Remove Solution BrandingShoprunnerReturn PrimeAfterShip Returns
- Multi-Language EmailsShoprunnerReturn PrimeAfterShip Returns
- Internal Merchant NotificationsShoprunnerReturn PrimeAfterShip Returns
- Email Types (Returns Status)ShoprunnerReturn PrimeAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorShoprunnerReturn PrimeAfterShip Returns
- Multi-Language SupportShoprunnerReturn PrimeAfterShip Returns
- Custom Domain with SSLShoprunnerReturn PrimeAfterShip Returns
- Google Analytics TrackingShoprunnerReturn PrimeAfterShip Returns
- Embedded ReturnsShoprunnerReturn PrimeAfterShip Returns
- Remove Solution Provider BrandingShoprunnerReturn PrimeAfterShip Returns
- Support Chat BoxShoprunnerReturn PrimeAfterShip Returns
Analytics
- Analytics DashboardShoprunnerReturn PrimeAfterShip Returns
- CSV Export/DownloadShoprunnerReturn PrimeAfterShip Returns
- Report EmailingShoprunnerReturn PrimeAfterShip Returns
- Analytics BenchmarkingShoprunnerReturn PrimeAfterShip Returns
- Reports TypesShoprunnerReturn PrimeAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionShoprunnerReturn PrimeAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationShoprunnerReturn PrimeAfterShip Returns39
- eCommerce PlatformsShoprunnerReturn PrimeAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformShoprunnerReturn PrimeAfterShip Returns
- Tech Partners & SolutionsShoprunnerReturn PrimeAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesShoprunnerReturn PrimeAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionShoprunnerReturn PrimeAfterShip Returns
- Returns APIShoprunnerReturn PrimeAfterShip Returns
Data Security
- SOC2ShoprunnerReturn PrimeAfterShip Returns
- ISO27001ShoprunnerReturn PrimeAfterShip Returns
- GDPRShoprunnerReturn PrimeAfterShip Returns
Pricing Comparison
Shoprunner Pricing
We don't have enough data
You can subscribe to receive the data updates.Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year