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Live chat software

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Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.

This chart displays the market share of the top 10 Live chat software in 2024, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.95% share.2. In second place, at 17.96% share.3. Meanwhile, Tidio at 10.39% share.