Live chat software
Updated at:Live chat is an online service that allows people to communicate with each other in real time. It typically involves a messaging interface to allow users to send messages, questions and comments. Live chat allows customers to get instant help from a company’s customer service representatives.
This chart displays the market share of the top 10 Live chat software in 2025, highlighting the most popular tools used by online merchants.1. Facebook Chat Plugin leads with a notable 18.94% share.2. In second place, Tawk.to at 17.96% share.3. Meanwhile, Tidio at 10.39% share.
- Qualified is a B2B marketer that allows buyers and sales reps to connect through real-time website conversations.Qualified21-30 installs
- Solvemate is a customer service automation platform that enables brands to deliver quality customer service through meaningful conversations via chatbots.Solvemate21-30 installs
- ChatStack is a self-hosted live chat software for websites.ChatStack21-30 installs
- Acquire is a multi-channel customer support platform designed to provide real-time customer support to customers.Acquire Live Chat21-30 installs
- Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.Haptik11-20 installs
- LiveHelp is an online chat tool.LiveHelp11-20 installs
- Verloop is provider of conversational AI platform for customer support automation.Verloop11-20 installs
- Grasp is a customer support software company that offers a cloud-based helpdesk and live chat solution for businesses of all sizes.Grasp11-20 installs
- Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.Kapture CRM11-20 installs
- Schedule Engine is a customer support solution built for contractors.Schedule Engine11-20 installs
- Infoset is an advanced communication and support solutions.Infoset11-20 installs
- Virtual Chat is a live-chat service for web sites.Virtual Chat1-10 installs
- Droz Bot is a multi-channel, customisable chatbot designed to help brands provide customer service across commonly used social apps.Droz Bot1-10 installs
- Raychat is a free customer messaging platform.Raychat1-10 installs
- Wix Answers is a cloud-based help desk software.Wix Answers1-10 installs
- Zoko is an all-in-one system that leverages the WhatsApp API to help you do business, on WhatsAppZoko1-10 installs
- DeskPro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.DeskPro Chat1-10 installs
- ZoomInfo chat is a live chat solution.Zoominfo Chat
- CEMax is a premium customer engagement platform.CEMax
- Tallentor is a subscription-based software website analytics, heatmap, channel chat intergration.Tallentor Widget