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CRM software

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CRM stands for Customer Relationship Management. It is a technology used by companies to manage their relationships with customers and potential customers. CRM systems allow businesses to store customer data and track interaction with customers, including sales, marketing, customer service, and other activities.

This chart displays the market share of the top 10 CRM software in 2025, highlighting the most popular tools used by online merchants.1. Salesforce leads with a notable 20.60% share.2. In second place, Intercom at 12.87% share.3. Meanwhile, Channel.io at 12.06% share.
  1. Kapture CRM11-20 installs
    Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
  2. Insightly CRM11-20 installs
    Insightly CRM is a cloud-based customer relationship management software, helps businesses manage leads, contacts, and opportunities, track customer interactions, create custom reports, automate workflows, and integrate with third-party applications, improving customer engagement and streamlining business processes.
  3. Infoset11-20 installs
    Infoset is an advanced communication and support solutions.
  4. Koala1-10 installs
    Koala is an analytical product with CRM features that helps businesses efficiently identify and track prospects, providing valuable insights and streamlining the sales process.
  5. NationBuilder1-10 installs
    NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
  6. Sellsy1-10 installs
    Sellsy is a cloud-based sales management solution for small to midsize businesses
  7. LeadChat1-10 installs
    LeadChat offers live-operators and CRM solutions that utilise LiveChat chat software to facilitate real-time engagement with website visitors for businesses.
  8. Vtiger1-10 installs
    Vtiger is a cloud-based suite of marketing, sales and help desk offerings, which can be deployed separately or as an integrated, all-in-one ecosystem.
  9. Q4
    Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
  10. MDS Brand
    MDS Brand is a provider of website, CRM, vrtual BDC, SEO, PPC, and live chat solutions for Marine, RV, Powersports, and automotive industries.
  11. Slate
    Slate is a CRM system designed specifically for higher education institutions, which helps them to manage student interactions, track admissions, and analyze student data in a flexible and user-friendly way.
  12. Salesforce Desk
    Salesforce Desk(Desk.com) is software as a service (SaaS) tool on the help desk.
  13. Virtuagym
    Virtuagym is a cloud-based membership management and coaching platform designed for personal trainers and fitness businesses of all sizes.
  14. SAP
  15. CiviCRM
    CiviCRM is a web-based suite of internationalised open-source software for constituency relationship management.
  16. Perfex CRM
    Perfex CRM is self hosted customer relationship management software that is a great fit for almost any company, freelancer or many other uses.
  17. Kicksite
    Kicksite is a gym and martial arts member management software with attendance tracking, automated billing, free texting, lead capture forms and more.
  18. Siteglide
    SiteGlide is a Digital Experience Platform (DEP) for ecommerce stores, membership sites and customer portals.
  19. OperateBeyond
    OperateBeyond is a software development company that offers website design, automated inventory management, CRM, dealer websites, and DMS.
  20. DX1
    DX1 is an entirely cloud-based dealership management system for the motorcycle and powersports industry. Offering DMS, website, CRM and marketing tools.

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