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CRM software

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CRM stands for Customer Relationship Management. It is a technology used by companies to manage their relationships with customers and potential customers. CRM systems allow businesses to store customer data and track interaction with customers, including sales, marketing, customer service, and other activities.

This chart displays the market share of the top 10 CRM software in 2025, highlighting the most popular tools used by online merchants.1. Salesforce leads with a notable 20.60% share.2. In second place, Intercom at 12.87% share.3. Meanwhile, Channel.io at 12.06% share.
  1. Salesforce1K-10K installs
    Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
  2. Intercom1K-10K installs
    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
  3. Channel.io1K-10K installs
    Channel.io is an all-in-one business communication platform that helps businesses connect with customers.
  4. Bitrix241K-10K installs
    Bitrix24 is a set of tools for the organization and management of business processes.
  5. eShopCRM1K-10K installs
    eShopCRM is an ecommerce CRM for Shopify.
  6. Zoho1K-10K installs
    Zoho is a web-based online office suite.
  7. Salesforce Service Cloud501-1K installs
    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
  8. HighLevel501-1K installs
    HighLevel is an all-in-one marketing and automation platform designed for marketing agencies and small businesses to manage CRM, marketing campaigns, sales funnels, appointment scheduling, and more.
  9. Freshworks CRM501-1K installs
    Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
  10. Keap301-500 installs
    Keap offers an email marketing and sales platform for small businesses, including products to manage customers, customer relationship management, marketing, and ecommerce.
  11. Richpanel301-500 installs
    Richpanel is a purpose-built CRM and customer support platform for ecommerce and DTC brands.
  12. Astute Solutions301-500 installs
    Astute Solutions is a customer engagement software.
  13. amoCRM201-300 installs
    amoCRM is a web-based customer relationship management software solution.
  14. Bigin201-300 installs
    Bigin is a cloud-based customer relationship management (CRM) software.
  15. Kustomer201-300 installs
    Kustomer is a CRM platform.
  16. Gladly101-200 installs
    Gladly is a customer service platform.
  17. Dito101-200 installs
    Dito is a tool that centralizes and manages the relationship between brands and their customers.
  18. WoowUp101-200 installs
    WoowUp is a tool of CRM and predictive marketing.
  19. LiveHelp11-20 installs
    LiveHelp is an online chat tool.
  20. Hi Platform11-20 installs
    Hi Platform provider of an online customer relationship platform.

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