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CRM software

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CRM stands for Customer Relationship Management. It is a technology used by companies to manage their relationships with customers and potential customers. CRM systems allow businesses to store customer data and track interaction with customers, including sales, marketing, customer service, and other activities.

This chart displays the market share of the top 10 CRM software in 2024, highlighting the most popular tools used by online merchants.1. Salesforce leads with a notable 25.62% share.2. In second place, Intercom at 16.02% share.3. Meanwhile, Bitrix24 at 13.16% share.