Everything You Need to Know About Rush
Rush is a delivery tracking solution that provides Shopify merchants with a better way to manage their deliveries. With over 1,000 carriers integrated, Rush offers a powerful, flexible and integrated system that allows you to create a branded delivery tracking experience. Additionally, Rush offers assisted onboarding for Shopify stores, making it easy to get started.
Rush Plan & Pricing
Rush offers four levels of competitive pricing, with a 10-day free trial available.
| Plan | Feature | Monthly Order Limit | Price |
|---|---|---|---|
| FREE | 1,300+ carriers; Shopify shipping notifications; Drag-and-drop tracking page; Product recommendations; Review app integrations | Up to 50 orders | Free |
| BASIC | All Free features; Shopify shipping notifications; Drag-and-drop order tracking page; Shipment lookup; Basic analytics | Up to 100 orders | $9 |
| GROWTH | All Basic features; SMS & email delivery notifications; Klaviyo +; Omnisend +; SMSBump +; Pre-shipment status Carrier masking | Up to 1,000 orders | $49 |
| ADVANCED | All Growth features; Estimated delivery date EDD; Personalized analytics; Private Slack updates; API access; Onboarding Assist | Up to 5,000 orders | $199 |
Rush Features
Selecting the right platform is essential for the success of your eCommerce business. Features below will help you learn more about Rush .If you're interested in a detailed comparison between Rush and AfterShip tracking, you can check out our Rush vs AfterShip tracking comparison page for more information, which will assist you in choosing the best one for your needs.
All-in-One Shipment Tracking
Rush offers a complete shipment tracking feature for Shopify. It can help you enhance your customer loyalty with the carrier masking and the origin address for dropshipping and increase sales with estimated delivery date and AI prediction on PDP.
| Feature | Feature Description | Rush Shipment Tracking |
|---|---|---|
| Auto Sync Shipments | Synchronize the latest order/order status between the tracking system and eCommerce platforms automatically. | Automatically synchronize the latest order between Rush and your Shopify store. |
| Sync Shipments from Multiple Platforms | Connect stores from variant e-commerce platforms, to manage all your shipments at one place. | Not Applicable |
| Sync Shipments from Multiple Stores | Connect multiple stores to the same account, so you can manage all your shipments in one place. | Not Applicable |
| CSV Import & Export | Importing and exporting shipment data in CSV or Excel format. | CSV file export applicable. |
| Tracking API | Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. | API Access is available only in Advanced plans or in almost all yearly plans. |
| Carrier Integrations | Integrated with various shipping carriers all over the world. | Rush supports more than 1300 carriers at the moment. |
| Carrier Auto-Detection | Automatically detects the shipping carrier based on the tracking number, tracking ID, or detected carriers with AI based on tracking and order information. | Automate carrier matching for shipment tracking. |
| Standardized Order Statuses | Unified tracking statuses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. | 11 main statuses and 34 sub-statuses. |
| Shipment List | View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. | Applicable |
| Search & filter shipments | Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. | Applicable |
| Detailed Shipment Information | Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc | Applicable |
| Add notes/comment to shipments | Add notes to specific shipments to mark special items and reminders. | Not Applicable |
| Custom Order Status | Manually add or update a shipment status according to their specific workflow or business requirements. | Not Applicable |
| Send notification | Send updated status of specific shipment to customers through email or SMS | Not Applicable |
| Estimated Delivery Date | Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predicted. | Applicable |
| Hide order status | Allow merchants like dropshippers to hide or customize tracking information, like hiding tracking checkpoints or addresses in China, and hiding specific carrier names. | You can hide and replace the country of origin from shipments. Modification in the Blacklisting section will apply everywhere you display shipment information: Rush Application, Tracking Pages, and Notifications. |
| Tracking SDK | Shipment tracking SDK for developers in variant program languages provides a clean way to access API endpoints. | Not Applicable |
| Tracking Webhook | Webhook can provide real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers do not need to fetch data through API. | Not Applicable |
Branded Tracking Page
Improve customer loyalty by allowing shoppers to track their orders on a personalized branded page. You can easily create this page using Rush’s drag-and-drop builder. This will help you increase repeat traffic and sales through branded "Track Your Order" pages that can be customized without needing any coding knowledge. You can also open up a new revenue channel by offering upsells and cross-sells at each step of the delivery journey. Your tracking page will be fully mobile responsive and will look great on any screen size or device.
| Feature | Well-designed Tracking Page | Rush Tracking Page |
|---|---|---|
| Shipment Lookup | The core features of the branded tracking page, allow your customer to track shipment status by tracking number and order number. | Applicable |
| Track Button | A widget can placed on any webpage, allowing your customer to track shipment status by tracking number and order number. | Applicable |
| Estimated Delivery Date | Provides estimated delivery dates either from the carrier or calculated by the tracking software. | You can add an Estimated Delivery Date to the storefront. |
| Customize Tracking Detail | Replace certain keywords in customers' order tracking information or hide certain carriers. | You can hide the shipping origin by replacing the location in the shipment journey — either by country or continent. |
| Customized localization | Personalize your tracking page language to match your branding by uploading or editing translations. | Applicable |
| Support Languages | Number of languages supported by tracking page. | Rush currently supports 23 languages and are continuously adding more |
| Themes | Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. | Use the different preloaded templates to match your style or modify the app at the code level using CSS with Rush. |
| Look and feel Customization | Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. | The Rush custom tracking page is offered in three styles: Drag-and-drop, Modern, Code my own |
| Product Recommendations | Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. | Boost your brand’s awareness and generate more income with product recommendations in your Rush branded tracking page. |
| SEO Friendly | SEO-friendly page title and description, helping to improve its visibility and discoverability online. | Not Applicable |
| Custom Domain | Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. | Enhance brand visibility and increase post-purchase engagement by using your own page name under your domain. |
| Multiple Tracking Pages | Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. | You can send personalized messages, including shipping delays, promo codes, or any messages you can think of to improve your customer’s experience. |
| Tracking Page in Shopify store | Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. | You can use Shopify Native emails to drive users to the tracking page once you have the tracking number. Rush creates a page on your website, not a sub-domain of another website. |
| Shipment Reviews | Ask your customer to leave a review once the shipment is delivered. | Applicable |
| Analytics Integration | Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. | Analytics and insights for your custom branded tracking page simply by adding a pixel from Google Analytics, Google Tag Manager, Google Remarketing or Facebook. |
Shipment Notification
Rush provides a solution to enhance the value of your customers over time by sending them SMS and email notifications about the delivery of their orders, alongside your native Shopify shipping notifications. This helps to transform their anxiety about delivery into excitement. You can automate the process of sending branded email and SMS notifications regarding shipment, which have a higher open rate and click-through rate of up to 8 times more than regular notifications. This process can also generate up to 6 times more revenue for your business.
| Shipping Notifications | Feature Description | Rush Shipping Notification |
|---|---|---|
| Notification Types | Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. | Email & SMS |
| Notification Trigger | Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. | Rush can send notifications trigged by the 11 main statuses (i.e. Delivered, Expired, Exception) and 34 sub-statuses (i.e. At front door, At mailbox, At parcel locker) of the order. |
| Advanced Notification Rules | Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. | The Klaviyo integration helps you with using real-time shipping and order events from Rush to create personalized flows and proactive customer notifications. |
| Pre-Built Email Templates | Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. | Applicable |
| Email Localization | Sending email content tailored to the customer's preferred language or based on their address regions. | Rush allows you to schedule emails at the perfect timing of the certain customers and supports 23+ languages. |
| Personalized Email | Sending targeted content based on customer segmentation or include recommended products in the email. | Not Applicable |
| Visualized Email Editor | The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. | Harness Klaviyo’s powerful personalization, drag and drop editor, and analytics to create personalized campaigns & flows based on the shipping information from Rush. |
| HTML Email Editor | This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. | Not Applicable |
| Built-in Email Sender | A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. | Not Applicable |
| Customized Email Sender | This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. | Applicable |
| Built-in SMS Sender | Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. | Applicable |
| Dedicated SMS Sender | Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. | Applicable |
| Built-in SMS Templates | Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. | Rush uses the Shopify integration Recart to send SMS, offering different SMS templates. |
| Customized SMS Templates | Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. | Applicable |
Shipment Analytics
Rush offers an analytics dashboard to merchants which enables them to check their shipment performance. They also provide a custom report tailored to your specific needs and requirements through their Growth plan. With all the data at your fingertips, you can optimize every aspect of your business and customize it to suit your preferences. If you require more detailed information beyond the basic reports, you can contact their support team for the Advanced plan.
| Analytics | Analytics Report Description | Rush Analytics Report |
|---|---|---|
| Shipment Report | Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. | Applicable |
| Order to delivery time report | Provides reports like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitor your order fulfillment and carrier performance. | Applicable |
| On-Time Shipments Report | Provides shipment on-time delivery rate, by date range, by carriers, etc. | Not Applicable |
| Transit Times Report | Reports like transit time by date range, by carrier services, etc. | Applicable |
| Exceptions Report | Monitor your shipment exception rate by date, by carriers, etc. | Not Applicable |
| Tracking Page Report | Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. | Applicable |
| Product Recommendation Report | Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. | Applicable |
| Notification Report | Report like how many email/sms sent, email open rate and click rate, etc. | Applicable |
| Shipment Review Report | Analytics for your customer reviews collected from branded tracking page. | Not Applicable |
| Export Report | Export any report in PDF for variant document type. | Not Applicable |
| Email Report | Weekly/daily/monthly report send to your email inbox. | Not Applicable |
Data Security
| Standard | Standard Description | Rush Standard |
|---|---|---|
| SOC 2 compliance | High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). | Not Applicable |
| ISO 27001 certification | ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. | Not Applicable |
| GDPR Compliance | A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. | Not Applicable |
| CCPA Compliance | A data privacy law that was enacted in the state of California, United States. | Not Applicable |
Collaboration
In the "Add staff" section of the Rush dashboard, clients can grant various permissions to their staff. Some permissions may be pre-selected by default, but depending on the situation, clients can request additional roles and permissions.
| Feature | Feature Description | Rush Collaboration |
|---|---|---|
| Multiple seats | This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. | Applicable |
| Predefined roles | Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. | Not Applicable |
| Customized roles and permission | Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. | Applicable |
| SSO integration | Login the system with your internal business account. | Not Applicable |
| 2FA Login | Two-Factor Authentication (2FA) adds an extra layer of security to your account. | Not Applicable |
| Multiple organizations | Manage multiple organizations under your account to separate organizations for different business areas. | Not Applicable |
| Sub-organizations | This feature allows for distinct management of various scopes, organizing and managing different teams or departments effectively by creating sub-organizations under your main organization. | Not Applicable |
Integration
There are countless integrations available with Rush, from email marketing to review apps for advanced settings. For Advanced plan users, there's even a Slack integration.
| Third-Party Integration | Rush Third-Party Integration |
|---|---|
| Shopify | Integrated |
| WooCommerce | Not Integrated |
| Shopify Flow Integration | Integrated |
| Website Builder Integration | PageFly |
| Email Marketing App Integration | Klaviyo, Omnisend, OrderlyEmails, Shopify email, SMSBump, Instagram feeds (all Growth feature) |
| Review App Integration | LOOX, Judge.me, Stamped.io, Okendo, Yotpo, Junip, and Reviews.io |
| Live Chat App Integration | Slack (advanced plan) |
| Loyalty App Integration | Not Integrated |
| Product Sourcing Integration | Dsers CJ Dropshipping AutoDS |
| Notification Integration | PushOwl (push notification) |
| Translation Integration | Not Integrated |
Are you searching for the best order tracking solution for your store? Try AfterShip Tracking. With its comprehensive features and seamless integrations, it can help you deliver a superior post-purchase experience to your customers. Take your store's tracking to the next level with AfterShip!
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