Everything You Need to Know About PostShip
PostShip order tracking is a reliable service offered through a Shopify app that helps online businesses manage and track their customer orders with proactive notifications and a branded tracking page. Postship integrates with major carriers like USPS, UPS, and FedEx.
PostShip Plan & Pricing
PostShip provides users with a range of flexible options to suit their needs, including a free plan with basic features and various paid plans with advanced capabilities. By selecting a basic plan, you can benefit from all the features available in the free plan, as well as additional integrations that enable you to manage your shipments more efficiently.
| Plan | Feature | Monthly Order Limit | Price |
|---|---|---|---|
| FREE | Access to 1,400+ carriers | ||
| Real-time sync & tracking | |||
| Branded tracking page | |||
| Smart dashboard | |||
| Product recommendation | |||
| Branded shipping notifications | Up to 100 orders | Free | |
| BASIC | Everything in FREE | ||
| Klaviyo Integration | |||
| Paypal & Stripe Integration | |||
| JudgeMe Reviews Integration | |||
| Fera Reviews Integration | |||
| Loox Reviews Integration | |||
| Attentive Integration | |||
| Google Analytics Integration | |||
| Fairing Surveys Integration | Up to 500 orders | $9 | |
| PREMIUM | Everything in BASIC | ||
| Dedicated 24/7 Support | |||
| Advanced Reporting | Up to 2000 orders | $35 |
PostShip Features
Selecting the right platform is essential for the success of your eCommerce business. Features below will help you learn more about PostShip.If you're interested in a detailed comparison between AfterShip and PostShip tracking, you can check out our AfterShip vs PostShip tracking comparison page for more information, which will assist you in choosing the best one for your needs.
All-in-One Shipment Tracking
PostShip is an innovative platform that can help you enhance your Shopify brand by providing custom order tracking. With their no-code, you can easily design unique experiences for your customers. Additionally, PostShip’s advanced APIs allow for headless integration, which can help merchants transform their post-purchase journeys quickly and efficiently.
| Feature | Feature Description | PostShip Shipment Tracking |
|---|---|---|
| Auto Sync Shipments | Synchronize the latest order/order status between the tracking system and eCommerce platforms automatically. | Once you’ve installed PostShip from Shopify, they will automatically sync your orders of the last 30 days. |
| Sync Shipments from Multiple Platforms | Connect stores from variant e-commerce platforms, to manage all your shipments at one place. | Not Applicable |
| Sync Shipments from Multiple Stores | Connect multiple stores to the same account, so you can manage all your shipments in one place. | Not Applicable |
| CSV Import & Export | Importing and exporting shipment data in CSV or Excel format. | Not Applicable |
| Tracking API | Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. | Not Applicable |
| Carrier Integrations | Integrated with various shipping carriers all over the world. | Integrates with more than 1,400 carriers |
| Carrier Auto-Detection | Automatically detects the shipping carrier based on the tracking number, tracking ID, or detected carriers with AI based on tracking and order information. | Not Applicable |
| Standardized Order Statuses | Unified tracking statuses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. | 7 standardized order statuses including unfulfilled, pending, info received, in-transit, out for delivery, delivered, exception |
| Shipment List | View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. | Applicable |
| Search & filter shipments | Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. | Applicable |
| Detailed Shipment Information | Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc | Applicable |
| Add notes/comment to shipments | Add notes to specific shipments to mark special items and reminders. | Not Applicable |
| Custom Order Status | Manually add or update a shipment status according to their specific workflow or business requirements. | Applicable |
| Send notification | Send updated status of specific shipment to customers through email or SMS | Not Applicable |
| Estimated Delivery Date | Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predicted. | Not Applicable |
| Hide order status | Allow merchants like dropshippers to hide or customize tracking information, like hiding tracking checkpoints or addresses in China, and hiding specific carrier names. | PostShip enables you to replace Chinese origins with a random address in the US/Europe. |
| Tracking SDK | Shipment tracking SDK for developers in variant program languages provides a clean way to access API endpoints. | Not Applicable |
| Tracking Webhook | Webhook can provide real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers do not need to fetch data through API. | Applicable |
Branded Tracking Page
With PostShip, you can make the tracking page of your store look and feel just the way you want it to, so that it matches your store's branding and gives your customers a more professional experience. You can easily show or hide certain tracking page elements such as tracking numbers, carrier names, customer addresses, or ordered products.
| Feature | Well-designed Tracking Page | PostShip Tracking Page |
|---|---|---|
| Shipment Lookup | The core features of the branded tracking page, allow your customer to track shipment status by tracking number and order number. | Applicable |
| Track Button | A widget can placed on any webpage, allowing your customer to track shipment status by tracking number and order number. | You can add tracking button to the Thank You page. |
| Estimated Delivery Date | Provides estimated delivery dates either from the carrier or calculated by the tracking software. | You can customize date estimation calculations. |
| Customize Tracking Detail | Replace certain keywords in customers' order tracking information or hide certain carriers. | PostShip allows you to show/hide certain tracking page elements like tracking number, carrier name, customer address or ordered products. |
| Localization | Built-in multilingual support for your tracking page UI and shipment status, provided by the system. | Applicable |
| Support Languages | Number of languages supported by tracking page. | 1 |
| Themes | Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. | Applicable |
| Look and feel Customization | Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. | No-code and HTML/CSS editor applicable. (PostShip allows you to inject custom HTML before and after the order tracking widget) |
| Product Recommendations | Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. | Show collection Best Sellers on order tracking page. |
| SEO Friendly | SEO-friendly page title and description, helping to improve its visibility and discoverability online. | You can edit SEO details of the order tracking page, including page title and meta description. |
| Custom Domain | Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. | Applicable |
| Multiple Tracking Pages | Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. | Not Applicable |
| Tracking Page in Shopify store | Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. | Applicable |
| Shipment Reviews | Ask your customer to leave a review once the shipment is delivered. | Not Applicable |
| Analytics Integration | Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. | Integrated with Google Analytics to track page views on the order tracking page. |
Shipment Notification
PostShip lets everyone choose their preferred communication style. Customers can opt-in or out of SMS or email updates for various shipment stages, ensuring they only receive the information they need. PostShip tracks every shipment, detecting key post-purchase events like "shipped," "out for delivery," and "delivered."
| Shipping Notifications | Feature Description | PostShip Shipping Notification |
|---|---|---|
| Notification Types | Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. | Email & SMS |
| Notification Trigger | Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. | Provides 6 triggers for email and 3 triggers for SMS. |
| Advanced Notification Rules | Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. | Not Applicable |
| Pre-Built Email Templates | Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. | Offers a total 6 types of email templates. |
| Email Localization | Sending email content tailored to the customer's preferred language or based on their address regions. | Not Applicable |
| Personalized Email | Sending targeted content based on customer segmentation or include recommended products in the email. | Not Applicable |
| Visualized Email Editor | The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. | Applicable |
| HTML Email Editor | This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. | Not Applicable |
| Built-in Email Sender | A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. | Applicable |
| Customized Email Sender | This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. | PostShip allows you to customize your notification sender email. You can choose the email address you prefer for sending our order updates, ensuring a consistent and branded experience. |
| Built-in SMS Sender | Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. | Applicable |
| Dedicated SMS Sender | Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. | Not Applicable |
| Built-in SMS Templates | Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. | Offers a total 3 types of SMS templates. |
| Customized SMS Templates | Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. | Applicable |
Shipment Analytics
PostShip offers limited shipment analytics in its free plan, including only shipment reports and exceptions reports. To access more advanced and valuable reports, you can upgrade to their premium plan and consult with their sales team.
| Analytics | Analytics Report Description | PostShip Analytics Report |
|---|---|---|
| Shipment Report | Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. | Applicable |
| Order to delivery time report | Provides reports like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitor your order fulfillment and carrier performance. | Not Applicable |
| On-Time Shipments Report | Provides shipment on-time delivery rate, by date range, by carriers, etc. | Not Applicable |
| Transit Times Report | Reports like transit time by date range, by carrier services, etc. | Not Applicable |
| Exceptions Report | Monitor your shipment exception rate by date, by carriers, etc. | Applicable |
| Tracking Page Report | Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. | Not Applicable |
| Product Recommendation Report | Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. | Not Applicable |
| Notification Report | Report like how many email/sms sent, email open rate and click rate, etc. | Not Applicable |
| Shipment Review Report | Analytics for your customer reviews collected from branded tracking page. | Not Applicable |
| Export Report | Export any report in PDF for variant document type. | Not Applicable |
| Email Report | Weekly/daily/monthly report send to your email inbox. | Not Applicable |
Data Security
| Standard | Standard Description | PostShip Standard |
|---|---|---|
| SOC 2 compliance | High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). | Not Applicable |
| ISO 27001 certification | ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. | Not Applicable |
| GDPR Compliance | A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. | Not Applicable |
| CCPA Compliance | A data privacy law that was enacted in the state of California, United States. | Not Applicable |
Collaboration
| Feature | Feature Description | PostShip Collaboration |
|---|---|---|
| Multiple seats | This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. | Not Applicable |
| Predefined roles | Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. | Not Applicable |
| Customized roles and permission | Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. | Not Applicable |
| SSO integration | Login the system with your internal business account. | Not Applicable |
| 2FA Login | Two-Factor Authentication (2FA) adds an extra layer of security to your account. | Not Applicable |
| Multiple organizations | Manage multiple organizations under your account to separate organizations for different business areas. | Not Applicable |
| Sub-organizations | This feature allows for distinct management of various scopes, organizing and managing different teams or departments effectively by creating sub-organizations under your main organization. | Not Applicable |
Integration
PostShip offers a diverse range of integrations, encompassing various marketing and review platforms. In addition to these, PostShip provides Fairing surveys directly on the tracking page, allowing for seamless customer feedback. Furthermore, their automation integration enables the triggering of actions on Zapier whenever there is a change in shipment status.
| Third-Party Integration | PostShip Third-Party Integration |
|---|---|
| Shopify | Integrated |
| WooCommerce | Not Integrated |
| Shopify Flow Integration | Integrated |
| Website Builder Integration | PageFly, EComposer |
| Email Marketing App Integration | Klaviyo, Attentive, Instagram Feed |
| Review App Integration | Judge.me, Stamped.io, Fera, LOOX, Ali Reviews |
| Live Chat App Integration | Not Integrated |
| Loyalty App Integration | Not Integrated |
| Product Sourcing Integration | Not Integrated |
| Notification Integration | Slack |
| Translation Integration | Not Integrated |
| Payments Integration | PayPal, stripe |
Are you searching for the best order tracking solution for your store? Try AfterShip Tracking. With its comprehensive features and seamless integrations, it can help you deliver a superior post-purchase experience to your customers. Take your store's tracking to the next level with AfterShip!
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