Everything You Need to Know About Parcel Panel in 2024
Welcome to our guide on Parcel Panel in less than 10 min. Whether you've used Parcel Panel before or not, this guide covers everything from Parcel Panel Pricing and Parcel Panel Tracking to Customer Support.We are here to provide you with all the information about Parcel Panel you need.
Photo by Parcel Panel
AboutParcel Panel
ParcelPanel started as an exclusive order tracking application designed specifically for Shopify merchants. With its precise real-time parcel tracking feature, extensive network comprising over 1,100 carriers, comprehensive functionality, competitive pricing, and exceptional customer service, ParcelPanel has established itself as the preferred order tracking app among Shopify merchants. Moreover, recognizing its success, ParcelPanel is now also accessible for WooCommerce businesses, expanding its reach to a broader user base.
Parcel PanelPricing
If you're unsure about the amount of money to allocate for apps, Parcel Panel provides a solution that caters to different preferences. They offer a free plan, three different paid Here's a breakdown of the key features and pricing for each plan:
Plan
Feature
Monthly Order Limit
Price Range
Free
Access to 1.000+ carriers, Real-time sync & tracking, Branded & multilingual, tracking page, Smart dashboard, Basic analytics, Tailored for Shopify
All Essential features, plus: Auto-translate tracking details, CSV & PDF export, Advanced integrations, Developer APl & Webhook, Remove ParcelPanel branding
2,000 - 20,000 orders
$49
Enterprise
All Professional features, plus: Dedicated tracking channel, Custom integrations, Customer success manage, Dedicated onboarding manager, Dedicated priority support
25,000 - 50,000 orders
$399
Parcel Panel Tracking Features
Selecting the right platform is essential for the success of your eCommerce business. Features below will help you learn more about Parcel Panel.If you're interested in a detailed comparison between AfterShip and Parcel Panel Tracking，you can check out our AfterShip vs Parcel Panel Tracking comparison page for more information，which will assist you in choosing the best one for your needs.
synchronize latest order/order status between the tracking system and eCommerce platforms automatically.
✅
✅
Sync Shipments from Multiple Platforms
Connect stores from variant e-commerce platforms, to manage all your shipment at one place.
✅
Shopify, WooCommerce
Sync Shipments from Multiple Stores
Connect multiple stores to same account, so you can manage all your shipment at one place.
✅
Not enough data available
CSV Import & Export
Importing and exporting shipment data in CSV or Excel format.
✅
✅
Tracking API
Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API.
✅
✅
Carrier Integrations
Integrated with various shipping carriers all over the world.
1,138
1,087+
Carrier Auto-Detection
Automatically detects the shipping carrier based on tracking number, tracking ID, or detected carriers with AI based on tracking and order information.
✅
✅
Standardized Order Statuses
Unified tracking statueses cross all carriers, ensuring uniformity in how order statuses are communicated and understood.
7 main + 33 sub
8
Shipment List
View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions.
✅
✅
Search & filter shipments
Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”.
✅
✅
Detailed Shipment Information
Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc
✅
Not enough data available
Add notes/comment to shipments
Add notes to specific shipments to mark special items and reminders.
✅
Not enough data available
Custom Order Status
Manually add or update a shipment status according to their specific workflow or business requirements.
✅
✅
Send notification
Send updated status of specific shipment to customers through email or SMS
✅
Not enough data available
Estimated Delivery Date
Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predirected.
Provides multiple source of EDD, includes carrier EDD, calcualted EDD and AI EDD.
Flexible timeframe setting, advanced settings based on destinations, automatic correction with tracking information from carriers (Essential feature)
Hide order status
Allow merchants like dropshippers to hide or customize tracking information, like hide tracking checkpoint or addresses in China, hide specific carrier’s name.
✅
Tracking SDK
Shipment tracking SDK for developers in variant program languages, provides a clean way to access API endpoints.
✅
Tracking Webhook
Webhook can provide a real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers no need to fetch data through API.
Let's explore the three crucial features that make it exceptional:
All-in-One Integration: It should work with all your online stores and carriers, centralizing tracking information for a unified customer view.
Order Status Unveiled: Display key order information like items purchased, shipping address, and a detailed tracking history. Show the carrier, location, and even email updates for extra clarity.
Estimated Delivery Dates: Provide clear and accurate estimated delivery dates, setting expectations and managing customer anticipation.
Features
Feature description
AfterShip
Parcel Panel
Shipment Lookup
The core features of branded tracking page, allow your customer tracking shipment status by tracking number and order number.
✅
✅
Track Button
A widget can placed in any webpage, allow your customer track shipment status by tracking number and order number.
✅
Not enough data available
Estimated Delivery Date
Provides estimated delivery dates either from carrier or calcualted by the tracking software.
✅
✅
Customize Tracking Detail
Replace certain keywords in customers' order tracking information or hide certain carriers.
✅
✅
Localization
Built-in multilingual support for your tracking page UI and shipment status, provided by the system.
Powered by Microsoft
Powered by Google Translate
Customized localization
Personalize your tracking page language to match your branding by uploading or editing translations.
Not enough data available
Support Languages
Number of languages supported by tracking page.
20+
10
Themes
Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal.
6
2
Look and feel Customization
Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities.
✅
Supports CSS & HTML, with code examples available
Product Recommendations
Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store.
Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers.
Email, SMS (additional charges will apply), Facebook Messenger notifications
Email
Notification Trigger
Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers.
In Transit, Exception, Out For Delivery, Delivered, Available For Pickup, Failed Attempt, Info Received
Info received, in transit, out for delivery, delivered, exception, failed attempt
Advanced Notification Rules
Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery.
✅
Pre-Built Email Templates
Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails.
✅
✅
Email Localization
Sending email content tailored to the customer's preferred language or based on their address regions.
Sending targeted content based on customer segmentation or include recommended products in the email.
✅
Not enough data available
Visualized Email Editor
The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge.
✅
✅
HTML Email Editor
This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails.
✅
✅
Built-in Email Sender
A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain.
✅
Not enough data available
Customized Email Sender
This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity.
✅
✅
Built-in SMS Sender
Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process.
✅
Dedicated SMS Sender
Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers.
Enterprise only
Built-in SMS Templates
Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS.
✅
Customized SMS Templates
Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity.
Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc.
✅
✅
Order to delivery time report
Provdes report like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitoring your order fulfill and carrier performance.
✅
On-Time Shipments Report
Provides shipment on-time delivery rate, by date range, by carriers, etc.
✅
Transit Times Report
Reports like transit time by date range, by carrier services, etc.
✅
Exceptions Report
Monitor your shipment exception rate by date, by carriers, etc.
✅
Tracking Page Report
Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data.
✅
✅
Product Recommendation Report
Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation.
✅
✅
Notification Report
Report like how many email/sms sent, email open rate and click rate, etc.
✅
✅
Shipment Review Report
Analytics for your customer reviews collected from branded tracking page.
✅
Export Report
Export any report in PDF for variant document type.
✅
Email Report
Weekly/daily/monthly report send to your email inbox.
✅
Returns Analytics
Not enough data available
Collaboration
Features
Feature description
AfterShip
Parcel Panel
Multiple seats
This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity.
$10 per member / month
Not enough data available
Predefined roles
Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework.
✅
Not enough data available
Customized roles and permission
Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system.
Enterprise Only
Not enough data available
SSO integration
Login the system with your internal business account.
Enterprise Only
Not enough data available
2FA Login
Two-Factor Authentication (2FA) adds an extra layer of security to your account.
✅
Not enough data available
Multiple organizations
Manage multiple organization under your account to seperate organization for different business area.
✅
Not enough data available
Sub-organizations
This feature allows for distinct management of various scopes, organize and manage different teams or departments effectively by creating sub-organizations under your main organization.
High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2).
✅
ISO 27001 certification
ISO 27001 cerification, a globally recognized framework for managing and protecting sensitive information.
✅
✅
GDPR Compliance
A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals.
✅
✅
CCPA Compliance
A data privacy law that was enacted in the state of California, United States.
✅
Customer Support
Features
AfterShip
Parcel Panel
Remove the "Powered by" Message
✅
Contact ParcelPanel support
Help Center
✅
✅
24/7 Live Chat Support
✅
✅
Call support
24/7 Email Support
✅
Conclusion
Overall, Parcel Panel would be a beneficial method for efficiently managing your orders. However, users have reported concerns about ParcelPanel's limited integration options, slower update intervals, and less intuitive interface. These shortcomings can lead to delays in tracking information.
Comments ()