Everything You Need to Know About Narvar Track
Narvar is a platform that focuses on post-purchase customer experience. It provides tracking, returns, and notification software that helps businesses improve customer loyalty. Narvar is widely recognized for its large sales and marketing team. It was founded in 2012 and is a cloud-based platform that allows businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.
Narvar Tracking Plan & Pricing
Narvar's website does not display pricing information, so users need to contact the sales team for inquiries. The cost is based on the volume of orders.
While Narvar Track's pricing does not include monitoring and notifications, you can purchase Narvar Monitor and Narvar Notify separately. Enterprise plans can be contracted for multiple years, but monthly options are not available for public plans.
However, AfterShip Tracking offers both public plans and Enterprise plans (source). Free plans and free trials are available with AfterShip Tracking, so businesses of all sizes can test without contacting our sales team.
AfterShip Tracking's Premium and above plans offer advanced features such as AI-powered EDD, carrier auto-correction, AI product recommendations, event-triggered notifications, enterprise single sign-on (SSO), custom integrations, and more. AfterShip's Account Executives and Solution Architects provide tailored solutions for enterprise needs, while a dedicated customer success manager and account health checks ensure ongoing support.
Narvar Tracking Features
All-in-One Shipment Tracking
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| Auto Sync Shipments | synchronize latest order/order status between the tracking system and eCommerce platforms automatically. | ✅ | ✅ |
| Sync Shipments from Multiple Platforms | Connect stores from variant e-commerce platforms, to manage all your shipment at one place. | ✅ | |
| Sync Shipments from Multiple Stores | Connect multiple stores to same account, so you can manage all your shipment at one place. | ✅ | |
| CSV Import & Export | Importing and exporting shipment data in CSV or Excel format. | ✅ | |
| Tracking API | Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. | ✅ | |
| Carrier Integrations | Integrated with various shipping carriers all over the world. | 1,133 | 300+ |
| Carrier Auto-Detection | Automatically detects the shipping carrier based on tracking number, tracking ID, or detected carriers with AI based on tracking and order information. | ✅ | |
| Standardized Order Statuses | Unified tracking statueses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. | 7 main + 33 sub | ✅ |
| Shipment List | View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. | ✅ | |
| Search & filter shipments | Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. | ✅ | |
| Detailed Shipment Information | Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc | ✅ | |
| Add notes/comment to shipments | Add notes to specific shipments to mark special items and reminders. | ✅ | |
| Custom Order Status | Manually add or update a shipment status according to their specific workflow or business requirements. | ✅ | ✅ |
| Send notification | Send updated status of specific shipment to customers through email or SMS | ✅ | ✅ |
| Estimated Delivery Date | Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predirected. | Provides multiple source of EDD, includes carrier EDD, calcualted EDD and AI EDD. | ✅ |
| Hide order status | Allow merchants like dropshippers to hide or customize tracking information, like hide tracking checkpoint or addresses in China, hide specific carrier’s name. | ||
| Tracking SDK | Shipment tracking SDK for developers in variant program languages, provides a clean way to access API endpoints. | ✅ | |
| Tracking Webhook | Webhook can provide a real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers no need to fetch data through API. | ✅ |
Branded Tracking Page
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| Shipment Lookup | The core features of branded tracking page, allow your customer tracking shipment status by tracking number and order number. | ✅ | ✅ |
| Track Button | A widget can placed in any webpage, allow your customer track shipment status by tracking number and order number. | ✅ | ✅ |
| Estimated Delivery Date | Provides estimated delivery dates either from carrier or calcualted by the tracking software. | ✅ | ✅ |
| Customize Tracking Detail | Replace certain keywords in customers' order tracking information or hide certain carriers. | ✅ | |
| Localization | Built-in multilingual support for your tracking page UI and shipment status, provided by the system. | Powered by Microsoft | |
| Customized localization | Personalize your tracking page language to match your branding by uploading or editing translations. | ||
| Support Languages | Number of languages supported by tracking page. | 20+ | 34 |
| Themes | Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. | 6 | 2 |
| Look and feel Customization | Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. | Limited | Narvar's software |
| Product Recommendations | Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. | AI-powered (premium feature), product collection (pro feature), manual selection (pro feature) | ✅ |
| SEO Friendly | SEO-friendly page title and description, helping to improve its visibility and discoverability online. | ✅ | |
| Custom Domain | Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. | ✅ | |
| Multiple Tracking Pages | Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. | ✅ | ✅ |
| Tracking Page in Shopify store | Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. | ✅ | |
| Shipment Reviews | Ask your customer to leave a review once the shipment is delivered. | ✅ | ✅ |
| Analytics Integration | Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. | Google Analytics | ✅ |
Shipment Notification
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| Notification Types | Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. | Email, SMS (additional charges will apply), Facebook Messenger notifications | Email, SMS (WhatsApp) |
| Notification Trigger | Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. | In Transit, Exception, Out For Delivery, Delivered, Available For Pickup, Failed Attempt, Info Received | Order Confirmation Standard, Just Shipped, Shipment Confirmation/On Its Way, Carrier Delay, Customs Delay Standard, Delivery Anticipation Standard, Out for Delivery, Delivered, Delivered To Other Recipient, Missed Delivery, Returns Initiated, Returns On Its Way, Return Cancellation, Return Delivered |
| Advanced Notification Rules | Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. | ✅ | ✅ |
| Pre-Built Email Templates | Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. | ✅ | ✅ |
| Email Localization | Sending email content tailored to the customer's preferred language or based on their address regions. | ✅ | ✅ |
| Personalized Email | Sending targeted content based on customer segmentation or include recommended products in the email. | ✅ | |
| Visualized Email Editor | The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. | ✅ | ✅ |
| HTML Email Editor | This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. | ✅ | |
| Built-in Email Sender | A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. | ✅ | |
| Customized Email Sender | This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. | ✅ | |
| Built-in SMS Sender | Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. | ✅ | |
| Dedicated SMS Sender | Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. | Enterprise only | |
| Built-in SMS Templates | Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. | ✅ | |
| Customized SMS Templates | Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. | Enterprise only | ✅ |
Shipment Analytics
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| Shipment Report | Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. | ✅ | ✅ |
| Order to delivery time report | Provdes report like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitoring your order fulfill and carrier performance. | ✅ | |
| On-Time Shipments Report | Provides shipment on-time delivery rate, by date range, by carriers, etc. | ✅ | ✅ |
| Transit Times Report | Reports like transit time by date range, by carrier services, etc. | ✅ | |
| Exceptions Report | Monitor your shipment exception rate by date, by carriers, etc. | ✅ | ✅ |
| Tracking Page Report | Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. | ✅ | |
| Product Recommendation Report | Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. | ✅ | |
| Notification Report | Report like how many email/sms sent, email open rate and click rate, etc. | ✅ | |
| Shipment Review Report | Analytics for your customer reviews collected from branded tracking page. | ✅ | ✅ |
| Export Report | Export any report in PDF for variant document type. | ✅ | |
| Email Report | Weekly/daily/monthly report send to your email inbox. | ✅ |
Data Security
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| SOC 2 compliance | High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). | ✅ | ✅ |
| ISO 27001 certification | ISO 27001 cerification, a globally recognized framework for managing and protecting sensitive information. | ✅ | |
| GDPR Compliance | A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. | ✅ | ✅ |
| CCPA Compliance | A data privacy law that was enacted in the state of California, United States. | ✅ |
Collaboration
| Feature | Feature description | AfterShip | Narvar |
|---|---|---|---|
| Multiple seats | This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. | $10 per member / month | ✅ |
| Predefined roles | Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. | ✅ | ✅ |
| Customized roles and permission | Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. | Enterprise Only | |
| SSO integration | Login the system with your internal business account. | Enterprise Only | |
| 2FA Login | Two-Factor Authentication (2FA) adds an extra layer of security to your account. | ✅ | |
| Multiple organizations | Manage multiple organization under your account to seperate organization for different business area. | ✅ | |
| Sub-organizations | This feature allows for distinct management of various scopes, organize and manage different teams or departments effectively by creating sub-organizations under your main organization. | Enterprise Only |
Integration
| Third-Party Integrations | AfterShip | Narvar |
|---|---|---|
| E-Commerce Platform Integration | 28 | 50+ (Miva, Chord), focused on enterprise ecommerce software |
| Shopify | ✅ | ✅ |
| WooCommerce | ✅ | |
| Shopify Flow Integration | ✅ | ✅ |
| Website Builder Integration & E-Commerce Platform | Salesforce Commerce Cloud, Magento 2, Bigcommerce, eBay, Amazon Seller Central, Squarespace, NetSuite, Shopware, Ecwid, Walmart US, Google Shopping, Facebook Messenger, Magento 1, PrestaShop, CS-Cart, Shift4Shop, OpenCart, Spree, AmeriCommerce, SHOPLAZZA, Jushuitan, Shopline, Cdiscount, HCL Commerce, SpreeCommerce, Wix, ShipStation, Fluent Commerce, Manhayttan OMS, Deck Commerce, IBM Sterling OMS, SAP S/4HANA, Emarsys, Pagefly, EComposer Page Builder | Magento, Salesforce Service Cloud, BigCommerce, SAP Hybris |
| Email Marketing App Integration | Klaviyo, Attentive, Omnisend, Alloy | Klaviyo, Recharge, vibes, Bazaarvoice, Attentive Mobile |
| Review App Integration | Loox, Stamped.io, Okendo, OrderlyEmails, Yopto | |
| Live Chat App Integration | Gorgias, Telegram bot, Zendesk, Kustomer | Zendesk, Gorgias |
| Loyalty App Integration | ||
| Product Sourcing Integration | ||
| Notification Integration | Postscript |
Why Narvar tracking not working？
Some users find Narvar’s interface complex or not user-friendly. A complicated interface can make it difficult for customers to quickly find the tracking information they need, leading to a poor user experience.
Are you searching for the best order tracking solution for your store? Try AfterShip Tracking. With its comprehensive features and seamless integrations, it can help you deliver a superior post-purchase experience to your customers. Take your store's tracking to the next level with AfterShip!
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