Everything You Need to Know About 17TRACK
Learn about 17TRACK tracking, discover 17TRACK customer service . Our guide will ensure that you are well informed about tracking on 17TRACK.
what is 17track?
17track is a package tracking platform that combines information on tracking from different postal carriers and courier services worldwide— more than 500 in total.This includes such giants as USPS, FedEx, DHL, UPS, along with numerous smaller and international carriers. It has a single point of entry for tracking numbers through a user-friendly centralized interface which allows users to keep track of their shipments' status.
17TRACK Plans & pricing
If you're unsure about the budget allocation for applications, 17TRACK offers a range of choices to cater to your needs. With an array of options available, you can find a plan that suits your requirements seamlessly. Whether you prefer a no-cost plan or are open to investing in one of their four premium alternatives, let's now dig into the details and examine the essential features and pricing structure for each plan they provide:
| Plan | Feature | Monthly Order Limit | Price |
|---|---|---|---|
| 14-day Free trial | Shopify shipping status and native, emails, Shopify tracking page, Email notifications, Collection platform auto-sync | Up to 50 orders | Free |
| Basic | Shopify tracking page, Buyer protection, Tracking number redirection, Shopify shipping status and native email | Up to 100 orders | $9 |
| Pro | Multilingual tracking pages, Order export, Product recommendations widget, Remove the 17TRACK logo | Up to 2000 orders | $79 |
| Premium | Transit time analysis, On-time delivery analysis, Exception orders analysis, Customize email conditions | Up to 3000 orders | $239 |
17TRACK Features
Selecting the right platform is essential for the success of your eCommerce business. Features below will help you learn more about 17TRACK.If you're interested in a detailed comparison between AfterShip and 17TRACK, you can check out our AfterShip vs 17TRACK tracking comparison page for more information, which will assist you in choosing the best one for your needs.
All-in-One Tracking
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| Auto Sync Shipments | synchronize latest order/order status between the tracking system and eCommerce platforms automatically. | ✅ | ✅ |
| Sync Shipments from Multiple Platforms | Connect stores from variant e-commerce platforms, to manage all your shipment at one place. | ✅ | |
| Sync Shipments from Multiple Stores | Connect multiple stores to same account, so you can manage all your shipment at one place. | ✅ | |
| CSV Import & Export | Importing and exporting shipment data in CSV or Excel format. | ✅ | Export only (Pro feature) |
| Tracking API | Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. | ✅ | ✅ |
| Carrier Integrations | Integrated with various shipping carriers all over the world. | 1,138 | 2,086 |
| Carrier Auto-Detection | Automatically detects the shipping carrier based on tracking number, tracking ID, or detected carriers with AI based on tracking and order information. | ✅ | ✅ |
| Standardized Order Statuses | Unified tracking statueses cross all carriers, ensuring uniformity in how order statuses are communicated and understood. | 7 main + 33 sub | 9 main + 30 sub |
| Shipment List | View all your shipments in the dashboard and trace whether all your shipments are being delivered on time and identify any delays/exceptions. | ✅ | ✅ |
| Search & filter shipments | Filter shipments by dates, statuses, carriers, shipping providers, and destination. Or sort shipments by “Order Title”, “Last Event”, “Created”, “Order Date”, and “Pickup Date”. | ✅ | ✅ |
| Detailed Shipment Information | Includes every single shipment's shipping status, tracking numbers, shipping address, weight, shipment tags, shipment method, EDD, etc | ✅ | Not enough data available |
| Add notes/comment to shipments | Add notes to specific shipments to mark special items and reminders. | ✅ | Not enough data available |
| Custom Order Status | Manually add or update a shipment status according to their specific workflow or business requirements. | ✅ | Not enough data available |
| Send notification | Send updated status of specific shipment to customers through email or SMS | ✅ | Not enough data available |
| Estimated Delivery Dates | Provides the estimated delivery date from variant source, includes carrier response, or calculated by your setting, or AI predirected. | Provides multiple source of EDD, includes carrier EDD, calcualted EDD and AI EDD. | |
| Hide order status | Allow merchants like dropshippers to hide or customize tracking information, like hide tracking checkpoint or addresses in China, hide specific carrier’s name. | ||
| Tracking SDK | Shipment tracking SDK for developers in variant program languages, provides a clean way to access API endpoints. | ✅ | ✅ |
| Tracking Webhook | Webhook can provide a real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers no need to fetch data through API. | ✅ | ✅ |
Branded Tracking Page
Let's explore the three crucial features that make it exceptional:
- All-in-One Integration: It should work with all your online stores and carriers, centralizing tracking information for a unified customer view.
- Order Status Unveiled: Display key order information like items purchased, shipping address, and a detailed tracking history. Show the carrier, location, and even email updates for extra clarity.
- Estimated Delivery Dates: Provide clear and accurate estimated delivery dates, setting expectations and managing customer anticipation.
When comparing a well-designed tracking page to 17TRACK's branded tracking page, it's crucial to take into account the unique features and drawbacks of each：
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| Shipment Lookup | The core features of branded tracking page, allow your customer tracking shipment status by tracking number and order number. | ✅ | ✅ |
| Track Button | A widget can placed in any webpage, allow your customer track shipment status by tracking number and order number. | ✅ | Not enough data available |
| Estimated Delivery Dates | Provides estimated delivery dates either from carrier or calcualted by the tracking software. | ✅ | |
| Customize Tracking Detail | Replace certain keywords in customers' order tracking information or hide certain carriers. | ✅ | |
| Localization | Built-in multilingual support for your tracking page UI and shipment status, provided by the system. | Powered by Microsoft | Powered by Microsoft |
| Customized localization | Personalize your tracking page language to match your branding by uploading or editing translations. | Not enough data available | |
| Support Languages | Number of languages supported by tracking page. | 20+ | 30+ (Pro feature) |
| Themes | Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. | 6 | 1 |
| Look and feel Customization | Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. | ✅ | Only in Shopify |
| Product Recommendations | Product recommendations on your tracking page, generated based on shoppers' behavior and order history from your store. | AI-powered (premium feature), product collection (pro feature), manual selection (pro feature) | Product recommendations widget (Pro feature) |
| SEO Friendly | SEO-friendly page title and description, helping to improve its visibility and discoverability online. | ✅ | |
| Custom Domain | Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. | ✅ | ✅ |
| Multiple Tracking Pages | Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. | ✅ | |
| Tracking Page in Shopify store | Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. | ✅ | ✅ |
| Shipment Reviews | Ask your customer to leave a review once the shipment is delivered. | ✅ | |
| Analytics Integration | Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. | ✅ | |
Shipment Notification
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| Notification Types | Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. | Email, SMS (additional charges will apply), Facebook Messenger notifications | |
| Notification Trigger | Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. | In Transit, Exception, Out For Delivery, Delivered, Available For Pickup, Failed Attempt, Info Received | InfoReceived, PickedUp, Departure, Arrival, AvailableForPickup, OutForDelivery, Delivered, Returned, Returning |
| Advanced Notification Rules | Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. | ✅ | No |
| Pre-Built Email Templates | Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. | ✅ | ✅ |
| Email Localization | Sending email content tailored to the customer's preferred language or based on their address regions. | ✅ | English |
| Personalized Email | Sending targeted content based on customer segmentation or include recommended products in the email. | ✅ | Not enough data available |
| Visualized Email Editor | The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. | ✅ | ✅ |
| HTML Email Editor | This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. | ✅ | |
| Built-in Email Sender | A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. | ✅ | |
| Customized Email Sender | This feature allows you to send emails using your own or a customized email domain, reinforcing your brand identity. | ✅ | ✅ |
| Built-in SMS Sender | Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. | ✅ | |
| Dedicated SMS Sender | Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. | Enterprise only | |
| Built-in SMS Templates | Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. | ✅ | |
| Customized SMS Templates | Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. | Enterprise only |
Shipment Analytics
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| Shipment Report | Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. | ✅ | ✅ |
| Order to delivery time report | Provdes report like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitoring your order fulfill and carrier performance. | ✅ | |
| On-Time Shipments Report | Provides shipment on-time delivery rate, by date range, by carriers, etc. | ✅ | Premium feature |
| Transit Times Report | Reports like transit time by date range, by carrier services, etc. | ✅ | Premium feature |
| Exceptions Report | Monitor your shipment exception rate by date, by carriers, etc. | ✅ | |
| Tracking Page Report | Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. | ✅ | Premium feature |
| Product Recommendation Report | Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. | ✅ | |
| Notification Report | Report like how many email/sms sent, email open rate and click rate, etc. | ✅ | |
| Shipment Review Report | Analytics for your customer reviews collected from branded tracking page. | ✅ | |
| Export Report | Export any report in PDF for variant document type. | ✅ | |
| Email Report | Weekly/daily/monthly report send to your email inbox. | ✅ | |
| Returns Analytics | Not enough data available |
Collaboration
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| Multiple seats | This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. | $10 per member / month | Not enough data available |
| Predefined roles | Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. | ✅ | Not enough data available |
| Customized roles and permission | Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. | Enterprise Only | Not enough data available |
| SSO integration | Login the system with your internal business account. | Enterprise Only | Not enough data available |
| 2FA Login | Two-Factor Authentication (2FA) adds an extra layer of security to your account. | ✅ | Not enough data available |
| Multiple organizations | Manage multiple organization under your account to seperate organization for different business area. | ✅ | Not enough data available |
| Sub-organizations | This feature allows for distinct management of various scopes, organize and manage different teams or departments effectively by creating sub-organizations under your main organization. | Enterprise Only | Not enough data available |
Third-Party Integrations
| Features | AfterShip | 17track |
|---|---|---|
| E-Commerce Platform Integration | 28 | 3 |
| Shopify | ✅ | ✅ |
| WooCommerce | ✅ | ✅ |
| Shopify Flow Integration | ✅ | ✅ |
| Website Builder Integration & E-Commerce Platform & Marketplaces | Salesforce Commerce Cloud, Magento 2, Bigcommerce, eBay, Amazon Seller Central, Squarespace, NetSuite, Shopware, Ecwid, Walmart US, Google Shopping, Facebook Messenger, Magento 1, PrestaShop, CS-Cart, Shift4Shop, OpenCart, Spree, AmeriCommerce, SHOPLAZZA, Jushuitan, Shopline, Cdiscount, HCL Commerce, SpreeCommerce, Wix, ShipStation, Fluent Commerce, Manhayttan OMS, Deck Commerce, IBM Sterling OMS, SAP S/4HANA, Emarsys, Pagefly, EComposer Page Builder | Custom Cart |
| Email Marketing App Integration | Klaviyo, Attentive, Omnisend, Alloy | Klaviyo, Omnisend |
| Review App Integration | Loox, Stamped.io, Okendo, OrderlyEmails, Yopto | Loox,Judge.me |
| Live Chat App/HelpDesks Integration | Malomo, Shipware, Kustomer | |
| Loyalty App Integration | ||
| Product Sourcing Integration | ||
| Notification Integration | Postscript | |
| Translation Integration | ||
| Payments Integration | ||
| Other Integration | Zoho Inventory, Stitch, Orderhive, Sailthru, ShipBob, SureTriggers |
Data Security
| Features | Feature description | AfterShip | 17TRACK |
|---|---|---|---|
| SOC 2 compliance | High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). | ✅ | Not enough data available |
| ISO 27001 certification | ISO 27001 cerification, a globally recognized framework for managing and protecting sensitive information. | ✅ | Not enough data available |
| GDPR Compliance | A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. | ✅ | Not enough data available |
| CCPA Compliance | A data privacy law that was enacted in the state of California, United States. | ✅ | Not enough data available |
| HIPPA | Not enough data available |
Customer Support
| Features | AfterShip | 17TRACK |
|---|---|---|
| Remove the "Powered by" Message | ✅ | Pro feature |
| Help Center | ✅ | ✅ |
| 24/7 Live Chat Support | ✅ | |
| Call support | ||
| 24/7 Email Support | ✅ |
Frequently Asked Questions
How is 17TRACK net able to find parcels?
17TRACK use its database to identify the correct carrier based on the tracking number format, routing the query to the appropriate carrier system. This is often achieved through API access.For carriers without API support, 17TRACK may use web scraping techniques to extract tracking data from the carriers’ websites.
Is AfterShip tracking better than 17TRACK?
AfterShip tracking is often preferred over 17TRACK tracking for several reasons. It is more multi-user focused, designed with efficiency in mind, and offers numerous additional features that 17TRACK does not provide. Additionally, AfterShip is known for its accuracy, ensuring users receive precise and up-to-date information about their shipments.
Is 17track tracking legit？
Yes, 17track is a legitimate package tracking platform. It will ensure that you are using the official website or app to avoid phishing scams.
Conclusion
Are you searching for the best order tracking solution for your store? Try AfterShip Tracking. With its comprehensive features and seamless integrations, it can help you deliver a superior post-purchase experience to your customers. Take your store's tracking to the next level with AfterShip!
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