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How to track my FedEx® Cross Border packages?

Track with FedEx

• FedEx Website

  1. Go to the official FedEx tracking page and choose the language you use.
  2. Enter your Cross Border (FIC) waybill or order reference number (one per line).
  3. Click the button "TRACK".
  4. Seconds later, an updated page will display the most recent status of your order.
     It provides visibility during the FedEx-handled transit portion of the journey.

• FedEx Cross Border/International Connect Tracking Portal

  1. Visit the FedEx International Connect Tracking Portal.
  2. Enter Your Tracking Information—input one of the following:
     • Your FedEx International Connect (FIC) tracking number
     • The local postal carrier tracking number (if applicable)
     • Your order reference number (if provided by the merchant)
  3. Once entered, click "Track" to view your shipment's current status. This typically includes:
     • When FedEx receives the package
     • Handover to local delivery carrier
     • Delivery confirmation (if available)
  4. Check for Local Carrier Updates
     If your shipment was handed off to a local carrier, the FedEx portal may display the partner carrier's name and tracking ID for continued tracking on the local service's website.

• FedEx Mobile App

  1. Download the FedEx Mobile App from iOS (App Store) or Android (Google Play).
  2. Open the app and sign in (optional).
  3. Enter or scan your FedEx tracking number.
  4. Tap the "Track" button and view tracking details.

  You can also enable notifications to receive real-time status updates on the app.

• FedEx Email

  
  FedEx allows you to get shipment updates directly in your inbox by simply sending an email. Here's how to use email to track your FedEx package: 1. Just like before, you need to get your tracking number. 2. Open your email client and compose a new email for **[email protected]**. 3. Leave the subject line blank. 4. Enter up to 30 FedEx® Cross Border tracking numbers (one per line) in the body. 5. Send the email and receive a reply with tracking information.

• Call FedEx Customer Service

  
  FedEx also offers package tracking by phone. You can dial FedEx international customer service—**1‑800‑463‑3339 (1‑800‑GoFedEx)** and follow the voice prompts to provide your tracking number. You can then get real-time updates from the automated system or a live agent.

Track with AfterShip

• AfterShip Package Tracking Page
  AfterShip helps you track your packages with multiple carriers including FedEx and supports any shipments including **FedEx® Cross Border**. Following these steps, you can effortlessly get updated information about your packages: 1. Find your FedEx® Cross Border tracking number first. 2. Visit the [AfterShip Tracking Page](https://www.aftership.com/track). 3. Find the tracking section to input your FedEx® Cross Border tracking number. 4. Click on the "Track" button to start tracking. Wait a few seconds, and you'll get all the up-to-date tracking information of your FedEx parcels. Here's a simple diagram to guide you:

 * **[AfterShip Mobile App](https://www.aftership.com/mobile-app)**
The AfterShip Mobile App also helps you track packages from FedEx® Cross Border and over 1,200+ global carriers. Here's how to track your FedEx package using the AfterShip Mobile App: 1. Just like before, you need to get your FedEx® Cross Border tracking number. 2. Download [AfterShip Mobile App](https://www.aftership.com/mobile-app) \- available on iOS \(App Store\) and Android \(Google Play\)\. 3. Log in or sign up your AfterShip account. 4. Tap the "Add Tracking" button and input the tracking number. 5. AfterShip will automatically detect FedEx as the carrier. 6. Once the tracking number and carrier are added, AfterShip will display detailed status updates for your package.

To stay updated, you can enable push notifications for tracking updates on the AfterShip Mobile App. This means you'll receive alerts when the status of your package changes.

Where and how to find my FedEx® Cross Border tracking number?

You can find your FedEx® Cross Border tracking number through the following sources:

1. Order confirmation email: Many online merchants that use FedEx Cross Border provide a tracking number in the shipping confirmation or order receipt email.
2. FedEx shipping label: If you're the sender, the tracking number will appear on the FedEx shipping label or receipt provided at shipment.
3. Merchant's order detail page: If you purchased through an eCommerce platform, your tracking number may be visible in your order history or order details page.
4. Retailer-provided link: Some retailers give you a direct tracking link that includes the FedEx Cross Border number or provides a reference number that can be used on the FedEx Cross Border Tracking Portal.

If your package has transferred to a local postal authority for final delivery, a secondary tracking number for that local carrier may also be provided.

What does FedEx® Cross Border tracking status mean?

Package Status	Meaning
Arrival at Processing Center	The package has reached the designated processing facility where sorting and preliminary evaluation occur.
Departure from Processing Center	The package has completed processing and is on its way to the next destination, proceeding through the logistics network.
Departure from Origin Country	The package has exited the origin country and is heading toward the destination, beginning its cross-border journey.
Arrival in Destination Country or Territory	Having reached the destination country or territory, the package is ready for local handling and further progress through customs.
Customs Scan	Where applicable, the package undergoes inspection by customs authorities to ensure compliance with regulations. Duties and taxes may be assessed during this process.
Is delivered	The final tracking update indicates successful delivery of the package to the recipient.

Get real-time tracking notifications with AfterShip

Get real-time tracking updates with AfterShip Subscription or the AfterShip Mobile App. Stay informed with instant delivery alerts, including in transit, out for delivery, and delivered statuses—across 1,200+ carriers—all in one place. Never miss a shipment update, wherever you are.

How to contact FedEx® Cross Border to deal with the issue?

If you encounter issues with your FedEx Cross Border shipment—such as delayed delivery, missing packages, or tracking that hasn't updated—follow these steps:

1. Contact the retailer or merchant directly: Most eCommerce platforms using FedEx Cross Border are responsible for post-purchase customer service. They can escalate the issue to FedEx Cross Border on your behalf.
2. Track using the FedEx Cross Border portal: Visit the FedEx International Connect (FIC) Tracking Portal for updates. If the shipment has been handed off to a local carrier, the portal may also show the local tracking number and a link to the local postal service.
3. Use the FedEx general customer service line if you are the shipper: If you're the merchant or sender, you may contact FedEx customer service in your region to initiate support:
   • U.S. FedEx Customer Service: 1-800-463-3339 (1-800-GO-FEDEX)
   • Alternatively, use the FedEx Contact Page

If you cannot get support through the merchant or the package appears lost, it is strongly recommended to contact your seller or file a claim through the platform where the purchase was made.

About FedEx® Cross Border Service

FedEx® Cross Border is an international eCommerce shipping solution designed to help merchants reach customers in more than 200 countries and territories. It facilitates cross-border delivery by providing a streamlined logistics process that combines international transportation with local postal or last-mile delivery networks.

This service is typically used by eCommerce retailers to offer international shipping without managing customs clearance, regulatory compliance, or local delivery complexities themselves. FedEx Cross Border consolidates shipments at a U.S.-based processing facility, transports them internationally, and then hands them off to trusted local delivery providers in the destination country.

FedEx Cross Border is particularly suitable for lightweight, low-value goods and enables businesses to offer cost-effective international shipping options, often with full visibility via the FedEx International Connect Plus (FICP) tracking platform. However, tracking visibility may vary depending on the destination country's postal capabilities and scan events.

Ideal items for FedEx® Cross Border Service

Include lightweight, low-value products, such as:

• Clothing and apparel
• Health and beauty products
• Toys
• Handmade goods
• Electronic accessories
• Automotive accessories
• Technology accessories
• Books
• Stationery
• Cosmetics
• Samples
• Footwear
• Pet products
• Sports/leisure goods
• Media: games, DVDs

Service types

Duties & Taxes

Delivered Duty Paid (DDP)	Delivered Duty Unpaid (DDU)
Available exclusively with the tracked service option:	Available with both tracked and untracked service options:
• This choice ensures a hassle-free experience for the recipient with all duties and taxes prepaid.	• In this option, the recipient is liable for any duties or taxes imposed. Suitable for shipments that fall under the de minimis threshold (determined by the destination country or territory).
• FedEx Cross Border handles duty and tax payments at customs and will charge you for them.	• Recipients need to settle all duties and taxes before customs can release the package.

Size & Weight Limits

Tracked Parcels	Untracked Parcels
Maximum size of longest side: 59 inches	Maximum length + width + height: 35.4 inches; no single side can exceed 23.6 inches
Maximum combined girth: 98.4 inches	Minimum weight: 0.8 oz.
Maximum weight: 66 lbs	Maximum weight: 4.4 lbs.

Service areas

FedEx® Cross Border supports deliveries to over 200 countries and territories worldwide, including North America, Europe, Asia-Pacific, Latin America, and the Middle East. The service leverages FedEx's global logistics network and local postal delivery partnerships to reach a wide range of urban and rural destinations.

However, service availability may vary by origin country, destination country, and the specific platform or merchant offering the service. Not all regions support full tracking, customs clearance automation, or local return options.

Service time

Delivery times for FedEx® Cross Border shipments generally range from 4 to 12 business days, depending on the destination, service level, and local customs clearance processes.

Customs clearance delays, limited local scan events, and postal handoffs can affect total transit times, particularly in remote areas or countries with limited infrastructure.

What are the differences between AfterShip and FedEx® Cross Border?

You can use FedEx for shipment and delivery logistics and use AfterShip to track across carriers and enhance customer experience—all while saving support costs and boosting brand trust:

Multi-carrier tracking with 1,200+ carriers supported

Efficiently track shipments from 1,200+ global carriers, not limited to FedEx, including UPS, DHL, USPS, GLS, and more, eliminating the need to visit multiple carrier websites and simplifying multi-carrier shipment monitoring.

Integration with eCommerce platforms

Integrate seamlessly with major eCommerce and marketplace platforms like Shopify, Salesforce Commerce Cloud (SFCC), WooCommerce, Magento, BigCommerce, Amazon Seller Central, and more, enabling automated tracking updates and improving the post-purchase experience.

Scalability for both individual and business needs

Suitable for both individual shoppers and sellers who frequently handle large volumes of packages from various sources, offering scalable solutions for diverse shipping needs that are not limited by carrier restrictions.

• For individuals: Track all packages—regardless of the carrier or online store—in one place using AfterShip Package Tracking Page or Mobile App. AfterShip makes it easy to read and understand tracking details and receive real-time package status update notifications.
• For sellers: AfterShip supports multi-channel retailers, marketplaces, and logistics teams. With powerful tracking API and webhook (99.9% uptime), sellers can deliver a seamless post-purchase experience and scale operations effortlessly.

Why track and integrate FedEx® Cross Border packages with AfterShip?

✅ Support for any shipment worldwide with full coverage

Easily track any shipments from parcel, trucking, freight, postal, express, and 3PL carriers worldwide, ensuring comprehensive coverage whether you're monitoring a single delivery or orders from multiple logistics providers.

✅ Carrier auto-detection by tracking number

The package tracking page automatically detects the shipping carrier through seamless integrations, ensuring accurate identification based on tracking number format to avoid manually selecting the courier and eliminate any guesswork.

✅ Detailed package status notifications for complete tracking visibility

Stay updated with every step of your package's delivery journey, including info received, in transit, out for delivery, available for pickup, failed attempt, delivered, pending, expired, and exception, all clearly displayed to provide complete visibility into the delivery process.

✅ AI-powered estimated delivery dates with high precision

View AI-powered estimated delivery dates, calculated from carrier reliability, route analysis, and delivery performance with up to 95% prediction accuracy so you can better plan for your package's arrival and reduce uncertainty around delivery timelines.

✅ Email alerts on status change for constant updates

Receive automatic email notifications whenever your package status changes, helping you stay informed without constantly checking the page or manually refreshing for new updates.

✅ Bulk tracking capability for efficient package management

Efficiently track up to 50 packages at once by entering multiple tracking numbers, giving you a convenient way to monitor all your shipments together in one place.

✅ Access to 1,200+ global carriers for comprehensive tracking

Seamlessly access tracking updates from 1,200+ international carriers including FedEx, UPS, DHL, USPS, and many more, enabling you to follow virtually any package worldwide with confidence.

✅ Multilingual tracking support for global communication

The tracking interface is available in 30+ languages, including English, Spanish, French, German, Japanese, and Italian, making it easy to track packages in your preferred language.