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YANTRA Reverse Logistics Overview

Reverse Logistics has become essential in managing the e-commerce and spare parts businesses. With the appropriate processes, returned parts can easily be redirected to fulfill new customer demand. Improving these backend operations can provide significant competitive advantages to an organization. Yantra Commerce can help you run your Reverse Logistics operations like a well-oiled machine. Our solution will model the entire end to end Reverse Logistics supply chain, not just the customer interfacing leg like other solutions. This key differentiator is pivotal for managing the effectiveness of the solution to monitor and improve the efficiency of handling and extracting value from returned items. Our solution even provides the option to automate end to end operations for even the most complex supply chains. Some of the key features that provide Yantra Commerce its competitive edge includes: Return Orchestration, Install Base Management, Service Request Management, Vendor Collaboration, and Warranty Management.

Key Metrics

Overall Rating
4.8 / 5.0
Ease of UseUnknown
Free TrialUnknown

Company Information

DeveloperPivotree
HeadquartersMississauga, CA
Social Media Profiles

About Pivotree

Pivotree is a service provider of frictionless commerce solutions, specializing in designing, implementing, and managing complex digital platforms for large enterprises. The company offers a range of services including commerce, data management, and supply chain solutions to help businesses enhance their operations and customer experiences. Pivotree's expertise spans cloud and managed services, ensuring scalability and reliability for its clients. By leveraging strategic partnerships and innovative technologies, Pivotree assists organizations in navigating digital transformation and achieving their business goals.

YANTRA Reverse Logistics Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
  • Instant Refund

Eligibility Rules

  • Return Window
  • Eligibility Rules
  • Bundle & Partial Returns
  • Blocklist
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types

Return Fraud Management

  • Fraud Detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
  • 3PLs & Warehouses
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR