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ShippingChimp Overview

ShippingChimp makes shipping a competitive advantage for every eCommerce seller. At the core, ShippingChimp is a shipping platform that allows eCommerce sellers to leverage our vast integrated network of hyper-local and local delivery options. Access to best shipping rates AI-based courier recommendation engine to ship with the best courier always Real-time end-to-end order tracking Better shopper experience via branded post-purchase communication

Key Metrics

Overall Rating
4.8 / 5.0
Ease of UseUnknown
Free TrialUnknown

Company Information

DeveloperShippingChimp
Founded2017
HeadquartersPalo Alto, California
Social Media Profiles

About ShippingChimp

ShippingChimp Inc is a logistics and customer experience platform designed to help businesses enhance their post-purchase experience. The company provides a suite of tools that enable merchants to manage shipping, tracking, and delivery notifications efficiently. With its technology, retailers can streamline their shipping operations, improve customer communication, and reduce operational costs. ShippingChimp also offers features like proactive shipment tracking, branded tracking pages, and automated email notifications to keep customers informed throughout the delivery process. The platform aims to boost customer satisfaction by offering transparency and reliability in e-commerce logistics.

ShippingChimp Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
  • Instant Refund

Eligibility Rules

  • Return Window
  • Eligibility Rules
  • Bundle & Partial Returns
  • Blocklist
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types

Return Fraud Management

  • Fraud Detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
  • 3PLs & Warehouses
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR