ServiceManager
ServiceManager Overview
ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.
Key Metrics
Languages Supported
Company Information
About ServiceCentral
ServiceCentral is a company that provides service management software solutions aimed at optimizing after-sales service operations. Their platform helps businesses efficiently manage repair, service, and warranty processes by streamlining workflows, improving communication, and increasing visibility across various service channels. ServiceCentral's solutions cater to a wide range of industries, including electronics, telecommunications, automotive, and home appliances, enabling companies to enhance their customer service experience and operational efficiency.
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ServiceManager Features
All-in-one Shipment Tracking
- Auto Sync Shipments
- Sync Shipments from Multiple Platforms
- Sync Shipments from Multiple Stores
- CSV Import & Export
- Tracking API
- Carrier Integrations
- Carrier Auto-Detection
- Standardized Order Statuses
- Shipment List
- Search & filter shipments
- Detailed Shipment Information
- Add notes/comment to shipments
- Custom Order Status
- Send notification
- Estimated Delivery Date
- Hide order status
- Tracking SDK
- Tracking Webhook
Branded Tracking Page
- Shipment Lookup
- Track Button
- Estimated Delivery Date
- Customize Tracking Detail
- Localization
- Customized localization
- Support Languages
- Themes
- Look and feel Customization
- Product Recommendations
- SEO Friendly
- Custom Domain
- Multiple Tracking Pages
- Tracking Page in Shopify store
- Shipment Reviews
- Analytics Integration
Shipping Notifications
- Notification Types
- Notification Trigger
- Advanced Notification Rules
- Pre-Built Email Templates
- Email Localization
- Personalized Email
- Visualized Email Editor
- HTML Email Editor
- Built-in Email Sender
- Customized Email Sender
- Built-in SMS Sender
- Dedicated SMS Sender
- Built-in SMS Templates
- Customized SMS Templates
Analytics
- Shipment Report
- Order to delivery time report
- On-Time Shipments Report
- Transit Times Report
- Exceptions Report
- Tracking Page Report
- Product Recommendation Report
- Notification Report
- Shipment Review Report
- Export Report
- Email Report
- Returns Analytics
Collaboration
- Multiple seats
- Predefined roles
- Customized roles and permission
- SSO integration
- 2FA Login
- Multiple organizations
- Sub-organizations
Data Security
- SOC 2 compliance
- ISO 27001 certification
- GDPR Compliance
- CCPA Compliance
- HIPPA
Third-Party Integrations
- E-Commerce Platform Integration
- Shopify
- WooCommerce
- Shopify Flow Integration
- Website Builder Integration & E-Commerce Platform
- Email Marketing App Integration
- Review App Integration
- Live Chat App Integration
- Loyalty App Integration
- Product Sourcing Integration
- Notification Integration
- Translation Integration
- Payments Integration
- Other Integration
Customer Support
- Remove the "Powered by" Message
- Help Center
- 24/7 Live Chat Support
- Call support
- 24/7 Email Support