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ReverseLogix Overview

ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system (RMS) built specifically for retail, e-commerce, manufacturing, and 3PL organizations. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages, and reports on the entire returns lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data.

Key Metrics

Overall Rating
4.4 / 5.0Based on 13 reviews
Ease of UseUnknown
Free TrialUnknown

Company Information

DeveloperReverseLogix
Founded2014
HeadquartersBurlingame, US
Social Media Profiles

About ReverseLogix

ReverseLogix is a logistics technology company that specializes in providing comprehensive returns management solutions for businesses. Their platform streamlines the reverse logistics process, enabling companies to efficiently manage product returns, repairs, and exchanges. With a focus on enhancing customer experience and optimizing operational efficiency, ReverseLogix offers tools for tracking returns, managing inventory, and integrating with existing supply chain systems. For more information, visit their website at https://www.reverselogix.com.

ReverseLogix Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
  • Instant Refund

Eligibility Rules

  • Return Window
  • Eligibility Rules
  • Bundle & Partial Returns
  • Blocklist
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types

Return Fraud Management

  • Fraud Detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
  • 3PLs & Warehouses
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR