ReturnPro
ReturnPro Overview
Co-founded in 2008 by CEO Sender Shamiss, ReturnPro is a pioneer in returns management and reverse logistics, providing innovative Returns SaaS, Reverse Supply Chain, and ReCommerce solutions to the retail sector. Standing out in an otherwise highly fragmented industry, ReturnPro is the only fully-integrated returns platform with customizable offerings for enterprise retailers, SMB brands, and third-party sellers that addresses the entire post-purchase journey—from the initiation of a return to product refurbishment and resale. ReturnPro helps clients solve their returns problems by transforming them into opportunities that significantly boost profit recovery, reduce costs, enhance efficiency, and advance sustainability. Headquartered in Miami, FL, ReturnPro has eight dedicated returns centers and over 1,000 team members across North America, as well as specialized refurbishment programs in Mexico and Asia. ReturnPro's accolades include the Silver Stevie American Business Award for The Most Innovative Company of the Year 2024, Reverse Logistics Association Innovation Solution Partner Award 2024, Business Intelligence Innovation Solution Partner Award 2022, Fast Company #1 Most Innovative Logistics Company Award 2021, Supply and Demand Chain Executive Green Supply Chain Award 2021, and Inc. 5000’s Fastest Growing Companies List 2021. ReturnPro is committed to continuing to grow and shape the returns management and reverse logistics ecosystem to solve the growing problem of returns and returns fraud to uphold the retail industry’s integrity and improve the post-purchase experience. ReturnPro conducts regular surveys, publishes widely referenced reports, is R2 certified, and holds several ISO certifications for its commitment to responsible recycling and sustainability.
Company Information
About ReturnPro
goTRG is a technology-focused company specializing in returns management and multi-channel sales solutions. It provides a cloud-based returns management software platform that enables retailers and manufacturers to process, manage, and sell returned and excess inventory efficiently. The company's solutions aim to optimize the reverse logistics process, reduce returns-related costs, and improve recovery rates through data-driven strategies. With a focus on sustainability, goTRG emphasizes maximizing the lifecycle and value of products by integrating with various e-commerce and retail platforms.
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ReturnPro Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available Platform
- Instant Exchange
- Exchange Order Tracking
- Incentives
Warranty Management
- Warranty
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions
- Instant Refund
Eligibility Rules
- Return Window
- Eligibility Rules
- Bundle & Partial Returns
- Blocklist
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types
Return Fraud Management
- Fraud Detection
Third-Party Integrations
- Carriers Integration
- eCommerce Platforms
- Custom eCommerce Platform
- Tech Partners & Solutions
- 3PLs & Warehouses
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR