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Returnly Overview

Returnly has been sunset in July 2023 by Affirm, which purchased Returnly for $300 million in June 2021. Returnly was the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.

Returnly Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
  • Instant Refund

Eligibility Rules

  • Return Window
  • Eligibility Rules
  • Bundle & Partial Returns
  • Blocklist
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types

Return Fraud Management

  • Fraud Detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
  • 3PLs & Warehouses
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR

Total Returnly's Customer by Industry

Following chart is the top 10 industries among Returnly's customer, the top 3 are:

  1. Apparel: about 63.64% of Returnly's customers are Apparel stores.

  2. Beauty & Fitness: about 5.68% of Returnly's customers are Beauty & Fitness stores.

  3. Sports: about 5.68% of Returnly's customers are Sports stores.

CategoriesStoresPercentage
Apparel5663.64%
Beauty & Fitness55.68%
Sports55.68%
Travel44.55%
Health44.55%
Food & Drink33.41%
Home & Garden33.41%
Pets & Animals22.27%
Gifts & Special Events11.14%
Computers11.14%
Others44.55%

Stores using Returnly

There are 136 eCommerce online stores in our database currently using Returnly to grow their business. Read on to discover how these stores are leveraging Returnly to achieve success.

Soko Glam
Soko Glam is the most trusted source for Korean beauty products, curating the leading Korean skin care, cosmetics & makeup brands. Browse a variety of face and body c
Lola + The Boys
Lola and The Boys is a trendy kids and women's clothing boutique located in Chicago, Illinois. Find fashions for boys, girls, preteens and mommy too! We're a chic clothing store in Chicago, IL but we ship worldwide our trendy clothes for kids and your little ones. Our glitter, rainbow, and unicorn styles are in style!
Sporty & Rich
Elevate your everyday with Sporty & Rich. Premium wellness-inspired apparel and accessories. Fast worldwide shipping.
La Garçonne
Shop the newest collections from the most coveted designers, featuring ready-to-wear, handbags, shoes and jewelry at La Garçonne.
Sok-It
JavaSok stops condensation from forming on your iced coffee cups and cold beverages. With our insulated sleeves, you'll keep your hands warm and iced coffee cold!
Y R U
Y R U | Style made with ♥. Womens Mens Unisex footwear. Shop our kawaii, rave, and boutique selection of YRU footwear at yrushoes.com find us: instagram.com/yrushoes
Sherpani
The best cute and stylish crossbody bags, purses, anti-theft backpacks, commuter bags, travel bags, and work totes for active women on the go.
SMOKEA®
Welcome to SMOKEA®, the world's best online head shop, with a wide selection of glass pipes, bongs, rigs, vaporizers, and other smoking accessories!
Capsule NYC
Expertly-Curated Streetwear
YENSA
Being one of the first, YENSA fuses 8 Superfoods into each product with high tech manufacturing to deliver healthy for your skin cosmetics. YENSA embraces the diversity in beauty today and empowers women to live their YEN.
Biaggi
Biaggi will make Your Business Trips & Weekends Away A Whole Lot Easier. Shop Now! Travel in Style · As Seen on Shark Tank · Foldable Fabulous Luggage
Savage Tacticians
SAVAGE TACTICIANS (SAV-TAC). We are purveyors of quality-made lifestyle goods.
Kanga Coolers
The Kanga Kase Mate Is The Iceless Cooler For Your Case, Keeping Beverages Cold For Up To 7 Hours Without Ice. We're Reinventing The Way You Keep Drinks Cold, Just Grab A Cold Case From The Fridge, Slide It Into The Kase Mate, Zip It Up, And Let Kanga Keep those Drinks Cold...The Iceless way!
WeWoreWhat
Visit Weworewhat.com. Shop WeWoreWhat is a NYC born brand, offering wardrobe staples & elevated everyday essentials that are trend focused, while remaining timeless. Our brand evolves with each new season, with categories ranging from swim, intimates, active, ready-to-wear, etc. Free shipping on orders over $125.
The James Brand
Everyday tools for modern explorers. Knives and tools made with premium materials, a minimalist design aesthetic, and clear attention to the details.
RHODE
Discover the world of Rhode, a ready-to-wear collection in vivid colors, evocative prints and timeless silhouettes. Each piece is crafted with intent and infused with joy. Get ready with one-and-done pieces that do it all.
1822 Denim
Contemporary Denim for Women. Designed in New York City. Find Your Perfect Fit. Free US Shipping on Orders $100 and Up. Shop 1822 Denim Jeans in Skinny, Cropped, High Rise and More in 1822 Denim.
Exponent Beauty
Looking for Clinical-Grade Skincare? Exponent Beauty offers the industry’s most effective clinical-grade products with the highest ingredient efficacy.
View all Returnly customers