Returnly
Returnly Overview
Returnly has been sunset in July 2023 by Affirm, which purchased Returnly for $300 million in June 2021. Returnly was the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.
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Returnly Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available Platform
- Instant Exchange
- Exchange Order Tracking
- Incentives
Warranty Management
- Warranty
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions
- Instant Refund
Eligibility Rules
- Return Window
- Eligibility Rules
- Bundle & Partial Returns
- Blocklist
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types
Return Fraud Management
- Fraud Detection
Third-Party Integrations
- Carriers Integration
- eCommerce Platforms
- Custom eCommerce Platform
- Tech Partners & Solutions
- 3PLs & Warehouses
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR
Total Returnly's Customer by Industry
Following chart is the top 10 industries among Returnly's customer, the top 3 are:
-
Apparel: about 57.38% of Returnly's customers are Apparel stores.
-
Home & Garden: about 8.20% of Returnly's customers are Home & Garden stores.
-
Beauty & Fitness: about 5.74% of Returnly's customers are Beauty & Fitness stores.
| Categories | Stores | Percentage |
|---|---|---|
| Apparel | 140 | 57.38% |
| Home & Garden | 20 | 8.20% |
| Beauty & Fitness | 14 | 5.74% |
| People & Society | 12 | 4.92% |
| Sports | 12 | 4.92% |
| Health | 11 | 4.51% |
| Pets & Animals | 6 | 2.46% |
| Consumer Electronics | 6 | 2.46% |
| Travel | 5 | 2.05% |
| Autos & Vehicles | 4 | 1.64% |
| Others | 14 | 5.74% |
Stores using Returnly
There are 367 eCommerce online stores in our database currently using Returnly to grow their business. Read on to discover how these stores are leveraging Returnly to achieve success.
Lola + The Boys
Sporty & Rich
Biaggi
Sherpani
DS18
Sok-It
Y R U
SMOKEA®
Kanga Coolers
WeWoreWhat
La Garçonne
The James Brand
1822 Denim
Exponent Beauty
Derek Lam
Flying Tomato
Anatomie
Onward Reserve