parcelLab

parcelLab Overview

parcelLab is a global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.

parcelLab Pricing

price tier 2€2,40025,000 Shipments Per Month

price tier 3Custom

Note: Pricing information is subject to change. Please visit the official parcelLab website for the most current pricing details and terms. Some plans may have additional features or limitations not shown here.

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parcelLab Features

All-in-one Shipment Tracking

Auto Sync Shipments
Sync Shipments from Multiple Platforms
Sync Shipments from Multiple Stores
CSV Import & Export
Tracking API
Carrier Integrations
350+
Carrier Auto-Detection
Standardized Order Statuses
22
Shipment List
Search & filter shipments
Detailed Shipment Information
Add notes/comment to shipments
Custom Order Status
Send notification
Estimated Delivery Date
Hide order status
Tracking SDK
Tracking Webhook

Branded Tracking Page

Shipment Lookup
Track Button
Estimated Delivery Date
Customize Tracking Detail
Localization
Customized localization
Support Languages
Themes
1
Look and feel Customization
Supports editor & HTML
Product Recommendations
parcelLab allows create targeted campaigns to boost customer lifetime value and reach elusive customers.
SEO Friendly
Custom Domain
Multiple Tracking Pages
Tracking Page in Shopify store
Shipment Reviews
Analytics Integration

Shipping Notifications

Notification Types
Email, SMS (WhatsApp, Messenger), chatbot, mobile app push, and more.
Notification Trigger
Dispatch/Shipping Confirmation Out for Delivery (today) Out for Delivery (time window) Delay Pickup Ready Pickup Reminder Failed Delivery Attempt Delivered
Advanced Notification Rules
Pre-Built Email Templates
Email Localization
Personalized Email
Visualized Email Editor
HTML Email Editor
Built-in Email Sender
Customized Email Sender
Built-in SMS Sender
Dedicated SMS Sender
Built-in SMS Templates
Customized SMS Templates

Analytics

Shipment Report
Order to delivery time report
On-Time Shipments Report
Transit Times Report
Exceptions Report
Tracking Page Report
Product Recommendation Report
Notification Report
Shipment Review Report
Export Report
Email Report
Returns Analytics

Collaboration

Multiple seats
Predefined roles
Customized roles and permission
SSO integration
2FA Login
Multiple organizations
Sub-organizations

Data Security

SOC 2 compliance
ISO 27001 certification
GDPR Compliance
CCPA Compliance
HIPPA

Third-Party Integrations

E-Commerce Platform Integration
5
Shopify
WooCommerce
Shopify Flow Integration
Website Builder Integration & E-Commerce Platform
SAP Commerce Cloud, Magento 2, Trustpilot, Shopware
Email Marketing App Integration
Klaviyo
Review App Integration
Live Chat App Integration
Zendesk
Loyalty App Integration
Product Sourcing Integration
Notification Integration
Translation Integration
Payments Integration
Other Integration

Customer Support

Remove the "Powered by" Message
Help Center
24/7 Live Chat Support
Call support
24/7 Email Support