Parcel Perform Returns Overview
Parcel Perform is a leading Data & Delivery Experience Platform that empowers modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations. It offers powerful data integrations, parcel tracking, delivery notifications, and logistics performance reports in real-time. The platform is designed to improve customer lifetime value, lower logistics costs, and enhance customer service operations by harnessing the power of data. Founded in 2014, Parcel Perform has a comprehensive data pipeline that aggregates logistics event data across 1,000+ carriers into a global standard, streamlining location, language, and timezone data with crucial information such as AI-generated estimated delivery dates and proof-of-delivery. The platform is scalable, GDPR-compliant, ISO 27001 certified, and available in 30+ languages, making it a robust solution for businesses looking to enhance their delivery experiences.
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Parcel Perform Returns Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available Platform
- Instant Exchange
- Exchange Order Tracking
- Incentives
Warranty Management
- Warranty
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions
- Instant Refund
Eligibility Rules
- Return Window
- Eligibility Rules
- Bundle & Partial Returns
- Blocklist
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types
Return Fraud Management
- Fraud Detection
Third-Party Integrations
- Carriers Integration
- eCommerce Platforms
- Custom eCommerce Platform
- Tech Partners & Solutions
- 3PLs & Warehouses
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR