Delivery Experience Management

Delivery Experience Management Overview

Meet LateShipment.com’s Delivery Experience Management - An incredibly simple way of crafting post purchase experiences that boost engagement and repeat purchases — all while reducing customer service costs. Key Features: **Reduce cart abandonment by 10% by setting delivery expectations right with: - Estimated Delivery Dates: Show order arrival date on product, cart and checkout pages to improve conversions and build trust. - Order timer: Ease decision making with an order countdown timer in your e-commerce store **Reduce WISMO enquiries by up to 72% with: - Automated Email & SMS Notifications: Send proactive shipping notifications on channels your customers prefer — email, sms or whatsApp for over 12 key delivery event notifications. - Self-serve Order Lookup: Enable customers to track their orders without any help, embed an order lookup widget on your website or chat. - Predictive Incident Alerts: Proactively address delivery issues before they become problems. **Boost repeat purchases by 12% by turning order tracking into a rewarding brand experience. - Send branded Shipping notifications: Create beautiful, personalized and on-brand shipping notifications — be it via email, SMS or Whatsapp. - Customize Order Tracking Page: Design a custom branded order tracking page with integrated product recommendations that boost upsell and cross-selling opportunities. - Unify Your Tracking Experience: Be it partial order or multi-carrier shipments, allow customers to track all packages from a single page for an order. **40% of customer support inquiries deal with post-purchase concerns like shipping, delivery, and returns. Fix problem orders before they become negative customer reviews with: - Proactive Issue Resolution: Automate proactive notifications to customers facing critical delivery issues and take measures to course correct. With LateShipment.com, deliver a branded experience, ensure your customers are always kept in the loop, leading to increased engagement and higher customer satisfaction fostering loyalty.