Zendesk Sunshine Conversations vs. Imber

Zendesk Sunshine Conversations lets you share a single, continuous conversation with every team in your business. With a unified API and native connectors to popular business applications like Zendesk and Slack, everyone in your organization can get access to a single view of the customer conversation.

Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.