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Returns Experience Management vs. AfterShip Returns

Take a look at this side-by-side comparison of Returns Experience Management and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.

At a Glance
Returns Experience Management
AfterShip Returns
Return Notifications
Returns Experience Management
AfterShip Returns
100%
Returns Management
Returns Experience Management
AfterShip Returns
87%
Exchange Management
Returns Experience Management
AfterShip Returns
100%
Return Resolutions
Returns Experience Management
AfterShip Returns
75%
eCommerce Platforms
Returns Experience Management
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Returns Experience Management
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Returns Experience Management
AfterShip Returns
Warranty
Data Security
Returns Experience Management
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Returns Experience Management
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.

How does AfterShip Returns boost your business?

Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns

Built for global brands and retailers

AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
https:/a.storyblok.com/f/79434/140x56/f8b0603b0c/samsung-logo-v4 Logohttps:/a.storyblok.com/f/79434/x/04575e0e3f/gymshark Logohttps:/a.storyblok.com/f/79434/x/037d032012/wish Logohttps:/a.storyblok.com/f/79434/x/ebc51f10e9/anker Logohttps:/a.storyblok.com/f/79434/x/097890490e/watsons Logohttps:/a.storyblok.com/f/79434/x/bd8788fc56/casetify Logo

Features Comparison

Side-by-Side comparison of features between Returns Experience Management and AfterShip Returns.

Returns Management

  • Admin Portal
    Returns Experience Management
    AfterShip Returns
  • Admin portal - Multi-Language Support
    Returns Experience Management
    AfterShip Returns
  • Return Request Filtering
    Returns Experience Management
    AfterShip Returns
  • RMA CSV Export
    Returns Experience Management
    AfterShip Returns
  • Multi-Currency Support
    Returns Experience Management
    AfterShip Returns
  • Return request or label expiration
    Returns Experience Management
    AfterShip Returns
  • Shopify Resolution Tagging
    Returns Experience Management
    AfterShip Returns
  • Edit RMA
    Returns Experience Management
    AfterShip Returns

Returns Reason

  • Return Reasons by Group
    Returns Experience Management
    AfterShip Returns
  • Return Sub-Reasons
    Returns Experience Management
    AfterShip Returns
  • Return Reason Multi-Language Support
    Returns Experience Management
    AfterShip Returns
  • Mandatory Comment and Photo Upload
    Returns Experience Management
    AfterShip Returns

Exchange Management

  • Exchanges Available Platform
    Returns Experience Management
    AfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
  • Instant Exchange
    Returns Experience Management
    AfterShip Returns
  • Exchange Order Tracking
    Returns Experience Management
    AfterShip Returns
  • Incentives
    Returns Experience Management
    AfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

  • Warranty
    Returns Experience Management
    AfterShip ReturnsEasy to localize with multi-language support and auto-translations

Fulfillment

  • Auto-Create New Shopify Order
    Returns Experience Management
    AfterShip Returns
  • Inventory Data Sync
    Returns Experience Management
    AfterShip Returns
  • Minimum Inventory Threshold
    Returns Experience Management
    AfterShip Returns
  • Fulfillment Hold/Control
    Returns Experience Management
    AfterShip Returns

Return Resolutions

  • Return Resolution
    Returns Experience Management
    AfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
  • Automatic Out-of-Stock Resolutions
    Returns Experience Management
    AfterShip Returns
  • Conditional Resolutions
    Returns Experience Management
    AfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
  • Instant Refund
    Returns Experience Management
    AfterShip Returns

Eligibility Rules

  • Return Window
    Returns Experience Management
    AfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
  • Eligibility Rules
    Returns Experience Management
    AfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
  • Bundle & Partial Returns
    Returns Experience Management
    AfterShip Returns
  • Blocklist
    Returns Experience Management
    AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
  • Allowlist/Exception List
    Returns Experience Management
    AfterShip Returns

Return Notifications

  • Customizable Return Notification Emails
    Returns Experience Management
    AfterShip Returns
  • Remove Solution Branding
    Returns Experience Management
    AfterShip Returns
  • Multi-Language Emails
    Returns Experience Management
    AfterShip Returns
  • Internal Merchant Notifications
    Returns Experience Management
    AfterShip Returns
  • Email Types (Returns Status)
    Returns Experience Management
    AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

  • Page Editor
    Returns Experience Management
    AfterShip Returns
  • Multi-Language Support
    Returns Experience Management
    AfterShip Returns
  • Custom Domain with SSL
    Returns Experience Management
    AfterShip Returns
  • Google Analytics Tracking
    Returns Experience Management
    AfterShip Returns
  • Embedded Returns
    Returns Experience Management
    AfterShip Returns
  • Remove Solution Provider Branding
    Returns Experience Management
    AfterShip Returns
  • Support Chat Box
    Returns Experience Management
    AfterShip Returns

Analytics

  • Analytics Dashboard
    Returns Experience Management
    AfterShip Returns
  • CSV Export/Download
    Returns Experience Management
    AfterShip Returns
  • Report Emailing
    Returns Experience Management
    AfterShip Returns
  • Analytics Benchmarking
    Returns Experience Management
    AfterShip Returns
  • Reports Types
    Returns Experience Management
    AfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

  • Fraud Detection
    Returns Experience Management
    AfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

  • Carriers Integration
    Returns Experience Management
    AfterShip Returns39
  • eCommerce Platforms
    Returns Experience Management
    AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
  • Custom eCommerce Platform
    Returns Experience Management
    AfterShip Returns
  • Tech Partners & Solutions
    Returns Experience Management
    AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
  • 3PLs & Warehouses
    Returns Experience Management
    AfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
  • Webhook Connection
    Returns Experience Management
    AfterShip Returns
  • Returns API
    Returns Experience Management
    AfterShip Returns

Data Security

  • SOC2
    Returns Experience Management
    AfterShip Returns
  • ISO27001
    Returns Experience Management
    AfterShip Returns
  • GDPR
    Returns Experience Management
    AfterShip Returns

Pricing Comparison

Returns Experience Management Pricing

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AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year

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