ReturnGO vs. Return Prime
Take a look at this side-by-side comparison of ReturnGO, Return Prime, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
ReturnGO
60%
Return Prime
0%
AfterShip Returns
100%
Returns Management
ReturnGO
62%
Return Prime
0%
AfterShip Returns
87%
Exchange Management
ReturnGO
50%
Return Prime
0%
AfterShip Returns
100%
Return Resolutions
ReturnGO
75%
Return Prime
0%
AfterShip Returns
75%
eCommerce Platforms
ReturnGOShopify
Return Prime
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
ReturnGO
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Return Prime
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
ReturnGO
Warranty
Return Prime
AfterShip Returns
Warranty
Data Security
ReturnGO
Return Prime
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
ReturnGO
Return Prime
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
ReturnGO, Return Prime, and AfterShip Returns Customers
Darn ToughShopify
Soko GlamShopify
FeatureShopify
Miss CircleShopify
Tifosi OpticsShopify
Watches.comShopify
HexClad CookwareShopify
FellowShopify
PETLIBROShopify
Total Customers by Region
Top 3 Regions of ReturnGO Customers
- United States (501-1K Customers)
- Australia (201-300 Customers)
- United Kingdom (101-200 Customers)
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of ReturnGO Customers
- Apparel (501-1K Customers)
- Sports (101-200 Customers)
- Beauty & Fitness (51-100 Customers)
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of ReturnGO Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (31-50 Customers)
- $10.00M to $100.00M (101-200 Customers)
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Features Comparison
Side-by-Side comparison of features among ReturnGo, Return Prime, and AfterShip Returns.
ReturnGo
Return Prime
AfterShip Returns
Returns Management
- Admin PortalReturnGoReturn PrimeAfterShip Returns
- Admin portal - Multi-Language SupportReturnGoReturn PrimeAfterShip Returns
- Return Request FilteringReturnGoReturn PrimeAfterShip Returns
- RMA CSV ExportReturnGoReturn PrimeAfterShip Returns
- Multi-Currency SupportReturnGoReturn PrimeAfterShip Returns
- Return request or label expirationReturnGoReturn PrimeAfterShip Returns
- Shopify Resolution TaggingReturnGoReturn PrimeAfterShip Returns
- Edit RMAReturnGoReturn PrimeAfterShip Returns
Returns Reason
- Return Reasons by GroupReturnGoReturn PrimeAfterShip Returns
- Return Sub-ReasonsReturnGoReturn PrimeAfterShip Returns
- Return Reason Multi-Language SupportReturnGoReturn PrimeAfterShip Returns
- Mandatory Comment and Photo UploadReturnGoReturn PrimeAfterShip Returns
Exchange Management
- Exchanges Available PlatformReturnGoShopify/Shopify PlusReturn PrimeAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeReturnGoReturn PrimeAfterShip Returns
- Exchange Order TrackingReturnGoReturn PrimeAfterShip Returns
- IncentivesReturnGoReturn PrimeAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyReturnGoOffer warranty portalReturn PrimeAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderReturnGoReturn PrimeAfterShip Returns
- Inventory Data SyncReturnGoReturn PrimeAfterShip Returns
- Minimum Inventory ThresholdReturnGoReturn PrimeAfterShip Returns
- Fulfillment Hold/ControlReturnGoReturn PrimeAfterShip Returns
Return Resolutions
- Return ResolutionReturnGoRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift ReturnsReturn PrimeAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsReturnGoReturn PrimeAfterShip Returns
- Conditional ResolutionsReturnGoStackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return ReasonReturn PrimeAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundReturnGoReturn PrimeAfterShip Returns
Eligibility Rules
- Return WindowReturnGoFulfillment Date; Order Date; Delivery Date; Conditional by Resolution / Product Tag or Type / Event DateReturn PrimeAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesReturnGoLimit to One Request per Order; Limit to One SKU per Request; Discounted Items; Bundle & Partial ReturnsReturn PrimeAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsReturnGoReturn PrimeAfterShip Returns
- BlocklistReturnGoOrder Tag; Product Type; Product Tag; Customer Return Count; SKU; Discount CodeReturn PrimeAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListReturnGoReturn PrimeAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsReturnGoReturn PrimeAfterShip Returns
- Remove Solution BrandingReturnGoReturn PrimeAfterShip Returns
- Multi-Language EmailsReturnGoReturn PrimeAfterShip Returns
- Internal Merchant NotificationsReturnGoReturn PrimeAfterShip Returns
- Email Types (Returns Status)ReturnGoReturn Request Received / Approved / Rejected; Exchange Charge Reminder; Items ReturnedReturn PrimeAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorReturnGoReturn PrimeAfterShip Returns
- Multi-Language SupportReturnGoMust Contact SupportReturn PrimeAfterShip Returns
- Custom Domain with SSLReturnGoReturn PrimeAfterShip Returns
- Google Analytics TrackingReturnGoReturn PrimeAfterShip Returns
- Embedded ReturnsReturnGoReturn PrimeAfterShip Returns
- Remove Solution Provider BrandingReturnGoReturn PrimeAfterShip Returns
- Support Chat BoxReturnGoReturn PrimeAfterShip Returns
Analytics
- Analytics DashboardReturnGoReturn PrimeAfterShip Returns
- CSV Export/DownloadReturnGoReturn PrimeAfterShip Returns
- Report EmailingReturnGoReturn PrimeAfterShip Returns
- Analytics BenchmarkingReturnGoReturn PrimeAfterShip Returns
- Reports TypesReturnGoRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Logistics Costs; Return Methods; Resolution TimeReturn PrimeAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionReturnGoNo mention of fraud detectionReturn PrimeAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationReturnGo20Return PrimeAfterShip Returns39
- eCommerce PlatformsReturnGoShopifyReturn PrimeAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformReturnGoReturn PrimeAfterShip Returns
- Tech Partners & SolutionsReturnGo8 (Klaviyo, Gorgias, Zendesk)Return PrimeAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesReturnGoShipHero; ShipBobReturn PrimeAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionReturnGoReturn PrimeAfterShip Returns
- Returns APIReturnGoReturn PrimeAfterShip Returns
Data Security
- SOC2ReturnGoReturn PrimeAfterShip Returns
- ISO27001ReturnGoReturn PrimeAfterShip Returns
- GDPRReturnGoReturn PrimeAfterShip Returns
Pricing Comparison
ReturnGo Pricing
Premium$121/monthUp to 2,000 annual returns
Pro$297/monthUp to 5,000 annual returns
EnterpriseCustom
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year