Return Prime vs. Shoprunner
Take a look at this side-by-side comparison of Return Prime, Shoprunner, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Return Prime
0%
Shoprunner
0%
AfterShip Returns
100%
Returns Management
Return Prime
0%
Shoprunner
0%
AfterShip Returns
87%
Exchange Management
Return Prime
0%
Shoprunner
0%
AfterShip Returns
100%
Return Resolutions
Return Prime
0%
Shoprunner
0%
AfterShip Returns
75%
eCommerce Platforms
Return Prime
Shoprunner
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Return Prime
Shoprunner
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Return Prime
Shoprunner
AfterShip Returns
Warranty
Data Security
Return Prime
Shoprunner
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Return Prime
Shoprunner
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Return Prime, Shoprunner, and AfterShip Returns Customers
Tifosi OpticsShopify
T&C Surf DesignsShopify
Miss CircleShopify
kate spade new yorkSalesforce Commerce Cloud
HUGO BOSSSalesforce Commerce Cloud
AllbirdsShopify
HexClad CookwareShopify
ShokzShopify
Timex USShopify
Total Customers by Region
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 2 Regions of Shoprunner Customers
- United States (21-30 Customers)
- Germany (1-10 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of Shoprunner Customers
- Apparel (11-20 Customers)
- Beauty & Fitness (1-10 Customers)
- Food & Drink (1-10 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of Shoprunner Customers
- $100.00K to $1.00M (1-10 Customers)
- $1.00M to $10.00M (1-10 Customers)
- $10.00M to $100.00M (1-10 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Features Comparison
Side-by-Side comparison of features among Return Prime, Shoprunner, and AfterShip Returns.
Return Prime
Shoprunner
AfterShip Returns
Returns Management
- Admin PortalReturn PrimeShoprunnerAfterShip Returns
- Admin portal - Multi-Language SupportReturn PrimeShoprunnerAfterShip Returns
- Return Request FilteringReturn PrimeShoprunnerAfterShip Returns
- RMA CSV ExportReturn PrimeShoprunnerAfterShip Returns
- Multi-Currency SupportReturn PrimeShoprunnerAfterShip Returns
- Return request or label expirationReturn PrimeShoprunnerAfterShip Returns
- Shopify Resolution TaggingReturn PrimeShoprunnerAfterShip Returns
- Edit RMAReturn PrimeShoprunnerAfterShip Returns
Returns Reason
- Return Reasons by GroupReturn PrimeShoprunnerAfterShip Returns
- Return Sub-ReasonsReturn PrimeShoprunnerAfterShip Returns
- Return Reason Multi-Language SupportReturn PrimeShoprunnerAfterShip Returns
- Mandatory Comment and Photo UploadReturn PrimeShoprunnerAfterShip Returns
Exchange Management
- Exchanges Available PlatformReturn PrimeShoprunnerAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeReturn PrimeShoprunnerAfterShip Returns
- Exchange Order TrackingReturn PrimeShoprunnerAfterShip Returns
- IncentivesReturn PrimeShoprunnerAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyReturn PrimeShoprunnerAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderReturn PrimeShoprunnerAfterShip Returns
- Inventory Data SyncReturn PrimeShoprunnerAfterShip Returns
- Minimum Inventory ThresholdReturn PrimeShoprunnerAfterShip Returns
- Fulfillment Hold/ControlReturn PrimeShoprunnerAfterShip Returns
Return Resolutions
- Return ResolutionReturn PrimeShoprunnerAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsReturn PrimeShoprunnerAfterShip Returns
- Conditional ResolutionsReturn PrimeShoprunnerAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundReturn PrimeShoprunnerAfterShip Returns
Eligibility Rules
- Return WindowReturn PrimeShoprunnerAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesReturn PrimeShoprunnerAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsReturn PrimeShoprunnerAfterShip Returns
- BlocklistReturn PrimeShoprunnerAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListReturn PrimeShoprunnerAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsReturn PrimeShoprunnerAfterShip Returns
- Remove Solution BrandingReturn PrimeShoprunnerAfterShip Returns
- Multi-Language EmailsReturn PrimeShoprunnerAfterShip Returns
- Internal Merchant NotificationsReturn PrimeShoprunnerAfterShip Returns
- Email Types (Returns Status)Return PrimeShoprunnerAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorReturn PrimeShoprunnerAfterShip Returns
- Multi-Language SupportReturn PrimeShoprunnerAfterShip Returns
- Custom Domain with SSLReturn PrimeShoprunnerAfterShip Returns
- Google Analytics TrackingReturn PrimeShoprunnerAfterShip Returns
- Embedded ReturnsReturn PrimeShoprunnerAfterShip Returns
- Remove Solution Provider BrandingReturn PrimeShoprunnerAfterShip Returns
- Support Chat BoxReturn PrimeShoprunnerAfterShip Returns
Analytics
- Analytics DashboardReturn PrimeShoprunnerAfterShip Returns
- CSV Export/DownloadReturn PrimeShoprunnerAfterShip Returns
- Report EmailingReturn PrimeShoprunnerAfterShip Returns
- Analytics BenchmarkingReturn PrimeShoprunnerAfterShip Returns
- Reports TypesReturn PrimeShoprunnerAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionReturn PrimeShoprunnerAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationReturn PrimeShoprunnerAfterShip Returns39
- eCommerce PlatformsReturn PrimeShoprunnerAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformReturn PrimeShoprunnerAfterShip Returns
- Tech Partners & SolutionsReturn PrimeShoprunnerAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesReturn PrimeShoprunnerAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionReturn PrimeShoprunnerAfterShip Returns
- Returns APIReturn PrimeShoprunnerAfterShip Returns
Data Security
- SOC2Return PrimeShoprunnerAfterShip Returns
- ISO27001Return PrimeShoprunnerAfterShip Returns
- GDPRReturn PrimeShoprunnerAfterShip Returns
Pricing Comparison
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
Shoprunner Pricing
We don't have enough data
You can subscribe to receive the data updates.AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year