Return Prime vs. Happy Returns
Take a look at this side-by-side comparison of Return Prime, Happy Returns, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Return Prime
0%
Happy Returns
60%
AfterShip Returns
100%
Returns Management
Return Prime
0%
Happy Returns
75%
AfterShip Returns
87%
Exchange Management
Return Prime
0%
Happy Returns
75%
AfterShip Returns
100%
Return Resolutions
Return Prime
0%
Happy Returns
75%
AfterShip Returns
75%
eCommerce Platforms
Return Prime
Happy ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Return Prime
Happy Returns
Auto-Create New Shopify Order
Inventory Data Sync
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Return Prime
Happy Returns
Warranty
AfterShip Returns
Warranty
Data Security
Return Prime
Happy Returns
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Return Prime
Happy Returns
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Return Prime, Happy Returns, and AfterShip Returns Customers
T&C Surf DesignsShopify
Tifosi OpticsShopify
knyamed.comShopify
Staples® Official Online StoreCustom Cart
Roster ConWooCommerce
MiraclesuitShopify
HexClad CookwareShopify
ShokzShopify
FellowShopify
Total Customers by Region
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 3 Regions of Happy Returns Customers
- United States (11-20 Customers)
- Hong Kong (1-10 Customers)
- United Arab Emirates (1-10 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (201-300 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of Happy Returns Customers
- Apparel (1-10 Customers)
- Home & Garden (1-10 Customers)
- Health (1-10 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Sports (301-500 Customers)
- Home & Garden (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of Happy Returns Customers
- $100.00K to $1.00M (1-10 Customers)
- $1.00M to $10.00M (1-10 Customers)
- $10.00M to $100.00M (1-10 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (201-300 Customers)
Features Comparison
Side-by-Side comparison of features among Return Prime, Happy Returns, and AfterShip Returns.
Return Prime
Happy Returns
AfterShip Returns
Returns Management
- Admin PortalReturn PrimeHappy ReturnsAfterShip Returns
- Admin portal - Multi-Language SupportReturn PrimeHappy ReturnsAfterShip Returns
- Return Request FilteringReturn PrimeHappy ReturnsAfterShip Returns
- RMA CSV ExportReturn PrimeHappy ReturnsAfterShip Returns
- Multi-Currency SupportReturn PrimeHappy ReturnsAfterShip Returns
- Return request or label expirationReturn PrimeHappy ReturnsAfterShip Returns
- Shopify Resolution TaggingReturn PrimeHappy ReturnsAfterShip Returns
- Edit RMAReturn PrimeHappy ReturnsAfterShip Returns
Returns Reason
- Return Reasons by GroupReturn PrimeHappy ReturnsAfterShip Returns
- Return Sub-ReasonsReturn PrimeHappy ReturnsAfterShip Returns
- Return Reason Multi-Language SupportReturn PrimeHappy ReturnsMust Contact SupportAfterShip Returns
- Mandatory Comment and Photo UploadReturn PrimeHappy ReturnsAfterShip Returns
Exchange Management
- Exchanges Available PlatformReturn PrimeHappy ReturnsShopify/Shopify PlusAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeReturn PrimeHappy ReturnsAfterShip Returns
- Exchange Order TrackingReturn PrimeHappy ReturnsIn-house exchange trackingAfterShip Returns
- IncentivesReturn PrimeHappy ReturnsExtra Credit via Fixed Amount; Extra Credit via Percentage; Free ShippingAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyReturn PrimeHappy ReturnsNo warranty returnsAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderReturn PrimeHappy ReturnsAfterShip Returns
- Inventory Data SyncReturn PrimeHappy ReturnsAfterShip Returns
- Minimum Inventory ThresholdReturn PrimeHappy ReturnsAfterShip Returns
- Fulfillment Hold/ControlReturn PrimeHappy ReturnsAfterShip Returns
Return Resolutions
- Return ResolutionReturn PrimeHappy ReturnsRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift ReturnsAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsReturn PrimeHappy ReturnsAfterShip Returns
- Conditional ResolutionsReturn PrimeHappy ReturnsAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundReturn PrimeHappy ReturnsAfterShip Returns
Eligibility Rules
- Return WindowReturn PrimeHappy ReturnsFulfillment Date; Conditional by Resolution / Product Tag or Type / Event DateAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesReturn PrimeHappy ReturnsAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsReturn PrimeHappy ReturnsAfterShip Returns
- BlocklistReturn PrimeHappy ReturnsOrder Tag; Product Type; Product Tag; Customer Email; SKU;AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListReturn PrimeHappy ReturnsAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsReturn PrimeHappy ReturnsAfterShip Returns
- Remove Solution BrandingReturn PrimeHappy ReturnsAfterShip Returns
- Multi-Language EmailsReturn PrimeHappy ReturnsAfterShip Returns
- Internal Merchant NotificationsReturn PrimeHappy ReturnsAfterShip Returns
- Email Types (Returns Status)Return PrimeHappy ReturnsReturn Request Received / Approved / Rejected; Return Request Expired; Items Returned; Request ResolvedAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorReturn PrimeHappy ReturnsAfterShip Returns
- Multi-Language SupportReturn PrimeHappy ReturnsMust Contact SupportAfterShip Returns
- Custom Domain with SSLReturn PrimeHappy ReturnsAfterShip Returns
- Google Analytics TrackingReturn PrimeHappy ReturnsAfterShip Returns
- Embedded ReturnsReturn PrimeHappy ReturnsAfterShip Returns
- Remove Solution Provider BrandingReturn PrimeHappy ReturnsAfterShip Returns
- Support Chat BoxReturn PrimeHappy ReturnsAfterShip Returns
Analytics
- Analytics DashboardReturn PrimeHappy ReturnsAfterShip Returns
- CSV Export/DownloadReturn PrimeHappy ReturnsAfterShip Returns
- Report EmailingReturn PrimeHappy ReturnsAfterShip Returns
- Analytics BenchmarkingReturn PrimeHappy ReturnsAfterShip Returns
- Reports TypesReturn PrimeHappy ReturnsRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Resolution Time; Returns by Country/RegionAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionReturn PrimeHappy ReturnsReturn Bars help prevent most fraud but no mention of mail-in return fraud preventionAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationReturn PrimeHappy Returns12AfterShip Returns39
- eCommerce PlatformsReturn PrimeHappy ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformReturn PrimeHappy ReturnsAfterShip Returns
- Tech Partners & SolutionsReturn PrimeHappy Returns7 (Gorgias, Celigo)AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesReturn PrimeHappy ReturnsWhiplash/Ryder eCommerce; ShipMonk; ShipBobAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionReturn PrimeHappy ReturnsAfterShip Returns
- Returns APIReturn PrimeHappy ReturnsAfterShip Returns
Data Security
- SOC2Return PrimeHappy ReturnsAfterShip Returns
- ISO27001Return PrimeHappy ReturnsAfterShip Returns
- GDPRReturn PrimeHappy ReturnsAfterShip Returns
Pricing Comparison
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
Happy Returns Pricing
PlusPricing Varies
EnterprisePricing Varies
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year