Return Prime vs. AfterShip Returns
Take a look at this side-by-side comparison of Return Prime and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Return Prime
0%
AfterShip Returns
100%
Returns Management
Return Prime
0%
AfterShip Returns
87%
Exchange Management
Return Prime
0%
AfterShip Returns
100%
Return Resolutions
Return Prime
0%
AfterShip Returns
75%
eCommerce Platforms
Return Prime
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Return Prime
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Return Prime
AfterShip Returns
Warranty
Data Security
Return Prime
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Return Prime
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Return Prime and AfterShip Returns Customers
Tifosi OpticsShopify
T&C Surf DesignsShopify
Miss CircleShopify
HexClad CookwareShopify
FellowShopify
PETLIBROShopify
Total Customers by Region
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Features Comparison
Side-by-Side comparison of features between Return Prime and AfterShip Returns.
Return Prime
AfterShip Returns
Returns Management
- Admin PortalReturn PrimeAfterShip Returns
- Admin portal - Multi-Language SupportReturn PrimeAfterShip Returns
- Return Request FilteringReturn PrimeAfterShip Returns
- RMA CSV ExportReturn PrimeAfterShip Returns
- Multi-Currency SupportReturn PrimeAfterShip Returns
- Return request or label expirationReturn PrimeAfterShip Returns
- Shopify Resolution TaggingReturn PrimeAfterShip Returns
- Edit RMAReturn PrimeAfterShip Returns
Returns Reason
- Return Reasons by GroupReturn PrimeAfterShip Returns
- Return Sub-ReasonsReturn PrimeAfterShip Returns
- Return Reason Multi-Language SupportReturn PrimeAfterShip Returns
- Mandatory Comment and Photo UploadReturn PrimeAfterShip Returns
Exchange Management
- Exchanges Available PlatformReturn PrimeAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeReturn PrimeAfterShip Returns
- Exchange Order TrackingReturn PrimeAfterShip Returns
- IncentivesReturn PrimeAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyReturn PrimeAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderReturn PrimeAfterShip Returns
- Inventory Data SyncReturn PrimeAfterShip Returns
- Minimum Inventory ThresholdReturn PrimeAfterShip Returns
- Fulfillment Hold/ControlReturn PrimeAfterShip Returns
Return Resolutions
- Return ResolutionReturn PrimeAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsReturn PrimeAfterShip Returns
- Conditional ResolutionsReturn PrimeAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundReturn PrimeAfterShip Returns
Eligibility Rules
- Return WindowReturn PrimeAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesReturn PrimeAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsReturn PrimeAfterShip Returns
- BlocklistReturn PrimeAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListReturn PrimeAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsReturn PrimeAfterShip Returns
- Remove Solution BrandingReturn PrimeAfterShip Returns
- Multi-Language EmailsReturn PrimeAfterShip Returns
- Internal Merchant NotificationsReturn PrimeAfterShip Returns
- Email Types (Returns Status)Return PrimeAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorReturn PrimeAfterShip Returns
- Multi-Language SupportReturn PrimeAfterShip Returns
- Custom Domain with SSLReturn PrimeAfterShip Returns
- Google Analytics TrackingReturn PrimeAfterShip Returns
- Embedded ReturnsReturn PrimeAfterShip Returns
- Remove Solution Provider BrandingReturn PrimeAfterShip Returns
- Support Chat BoxReturn PrimeAfterShip Returns
Analytics
- Analytics DashboardReturn PrimeAfterShip Returns
- CSV Export/DownloadReturn PrimeAfterShip Returns
- Report EmailingReturn PrimeAfterShip Returns
- Analytics BenchmarkingReturn PrimeAfterShip Returns
- Reports TypesReturn PrimeAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionReturn PrimeAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationReturn PrimeAfterShip Returns39
- eCommerce PlatformsReturn PrimeAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformReturn PrimeAfterShip Returns
- Tech Partners & SolutionsReturn PrimeAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesReturn PrimeAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionReturn PrimeAfterShip Returns
- Returns APIReturn PrimeAfterShip Returns
Data Security
- SOC2Return PrimeAfterShip Returns
- ISO27001Return PrimeAfterShip Returns
- GDPRReturn PrimeAfterShip Returns
Pricing Comparison
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year