parcelLab Retain vs. ZigZag
Take a look at this side-by-side comparison of parcelLab Retain, ZigZag, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
parcelLab Retain
0%
ZigZag
0%
AfterShip Returns
100%
Returns Management
parcelLab Retain
0%
ZigZag
0%
AfterShip Returns
87%
Exchange Management
parcelLab Retain
0%
ZigZag
0%
AfterShip Returns
100%
Return Resolutions
parcelLab Retain
0%
ZigZag
0%
AfterShip Returns
75%
eCommerce Platforms
parcelLab Retain
ZigZag
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
parcelLab Retain
ZigZag
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
parcelLab Retain
ZigZag
AfterShip Returns
Warranty
Data Security
parcelLab Retain
ZigZag
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
parcelLab Retain
ZigZag
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Features Comparison
Side-by-Side comparison of features among parcelLab Retain, ZigZag, and AfterShip Returns.
parcelLab Retain
ZigZag
AfterShip Returns
Returns Management
- Admin PortalparcelLab RetainZigZagAfterShip Returns
- Admin portal - Multi-Language SupportparcelLab RetainZigZagAfterShip Returns
- Return Request FilteringparcelLab RetainZigZagAfterShip Returns
- RMA CSV ExportparcelLab RetainZigZagAfterShip Returns
- Multi-Currency SupportparcelLab RetainZigZagAfterShip Returns
- Return request or label expirationparcelLab RetainZigZagAfterShip Returns
- Shopify Resolution TaggingparcelLab RetainZigZagAfterShip Returns
- Edit RMAparcelLab RetainZigZagAfterShip Returns
Returns Reason
- Return Reasons by GroupparcelLab RetainZigZagAfterShip Returns
- Return Sub-ReasonsparcelLab RetainZigZagAfterShip Returns
- Return Reason Multi-Language SupportparcelLab RetainZigZagAfterShip Returns
- Mandatory Comment and Photo UploadparcelLab RetainZigZagAfterShip Returns
Exchange Management
- Exchanges Available PlatformparcelLab RetainZigZagAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeparcelLab RetainZigZagAfterShip Returns
- Exchange Order TrackingparcelLab RetainZigZagAfterShip Returns
- IncentivesparcelLab RetainZigZagAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyparcelLab RetainZigZagAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderparcelLab RetainZigZagAfterShip Returns
- Inventory Data SyncparcelLab RetainZigZagAfterShip Returns
- Minimum Inventory ThresholdparcelLab RetainZigZagAfterShip Returns
- Fulfillment Hold/ControlparcelLab RetainZigZagAfterShip Returns
Return Resolutions
- Return ResolutionparcelLab RetainZigZagAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsparcelLab RetainZigZagAfterShip Returns
- Conditional ResolutionsparcelLab RetainZigZagAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundparcelLab RetainZigZagAfterShip Returns
Eligibility Rules
- Return WindowparcelLab RetainZigZagAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesparcelLab RetainZigZagAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsparcelLab RetainZigZagAfterShip Returns
- BlocklistparcelLab RetainZigZagAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListparcelLab RetainZigZagAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsparcelLab RetainZigZagAfterShip Returns
- Remove Solution BrandingparcelLab RetainZigZagAfterShip Returns
- Multi-Language EmailsparcelLab RetainZigZagAfterShip Returns
- Internal Merchant NotificationsparcelLab RetainZigZagAfterShip Returns
- Email Types (Returns Status)parcelLab RetainZigZagAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorparcelLab RetainZigZagAfterShip Returns
- Multi-Language SupportparcelLab RetainZigZagAfterShip Returns
- Custom Domain with SSLparcelLab RetainZigZagAfterShip Returns
- Google Analytics TrackingparcelLab RetainZigZagAfterShip Returns
- Embedded ReturnsparcelLab RetainZigZagAfterShip Returns
- Remove Solution Provider BrandingparcelLab RetainZigZagAfterShip Returns
- Support Chat BoxparcelLab RetainZigZagAfterShip Returns
Analytics
- Analytics DashboardparcelLab RetainZigZagAfterShip Returns
- CSV Export/DownloadparcelLab RetainZigZagAfterShip Returns
- Report EmailingparcelLab RetainZigZagAfterShip Returns
- Analytics BenchmarkingparcelLab RetainZigZagAfterShip Returns
- Reports TypesparcelLab RetainZigZagAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionparcelLab RetainZigZagAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationparcelLab RetainZigZagAfterShip Returns39
- eCommerce PlatformsparcelLab RetainZigZagAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformparcelLab RetainZigZagAfterShip Returns
- Tech Partners & SolutionsparcelLab RetainZigZagAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesparcelLab RetainZigZagAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionparcelLab RetainZigZagAfterShip Returns
- Returns APIparcelLab RetainZigZagAfterShip Returns
Data Security
- SOC2parcelLab RetainZigZagAfterShip Returns
- ISO27001parcelLab RetainZigZagAfterShip Returns
- GDPRparcelLab RetainZigZagAfterShip Returns
Pricing Comparison
parcelLab Retain Pricing
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You can subscribe to receive the data updates.ZigZag Pricing
We don't have enough data
You can subscribe to receive the data updates.AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year